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Hospital communication between perception and cost savings: an Italian case study.

Identifieur interne : 000568 ( Main/Exploration ); précédent : 000567; suivant : 000569

Hospital communication between perception and cost savings: an Italian case study.

Auteurs : M. Pennacchini [Italie] ; C. Pensieri ; P. Binetti

Source :

La Clinica terapeutica [ 1972-6007 ] ; 2012.

RBID : pubmed:23007817

Descripteurs français

KwdFr :
- Adulte d'âge moyen, Communication, Femelle, Humains, Hôpitaux, Internet, Italie, Mâle, Relations interpersonnelles, Satisfaction du patient, Économies.
MESH :
- Adulte d'âge moyen, Communication, Femelle, Humains, Hôpitaux, Internet, Italie, Mâle, Relations interpersonnelles, Satisfaction du patient, Économies.
Wicri :
- geographic : Italie.

English descriptors

KwdEn :
- Communication, Cost Savings, Female, Hospitals, Humans, Internet, Interpersonal Relations, Italy, Male, Middle Aged, Patient Satisfaction.
MESH :
- geographic : Italy.
- Communication, Cost Savings, Female, Hospitals, Humans, Internet, Interpersonal Relations, Male, Middle Aged, Patient Satisfaction.

Abstract

Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.

PubMed: 23007817

Affiliations:

Le document en format XML

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<wicri:regionArea>Institute of Philosophy of Scientific and Technological Activity, Rome</wicri:regionArea>
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<author><name sortKey="Pensieri, C" sort="Pensieri, C" uniqKey="Pensieri C" first="C" last="Pensieri">C. Pensieri</name>
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<author><name sortKey="Binetti, P" sort="Binetti, P" uniqKey="Binetti P" first="P" last="Binetti">P. Binetti</name>
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<term>Économies</term>
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<keywords scheme="MESH" xml:lang="en"><term>Communication</term>
<term>Cost Savings</term>
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<term>Hospitals</term>
<term>Humans</term>
<term>Internet</term>
<term>Interpersonal Relations</term>
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<term>Patient Satisfaction</term>
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<term>Communication</term>
<term>Femelle</term>
<term>Humains</term>
<term>Hôpitaux</term>
<term>Internet</term>
<term>Italie</term>
<term>Mâle</term>
<term>Relations interpersonnelles</term>
<term>Satisfaction du patient</term>
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<front><div type="abstract" xml:lang="en">Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.</div>
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Serveur d'exploration sur la télématique

Hospital communication between perception and cost savings: an Italian case study.

Hospital communication between perception and cost savings: an Italian case study.

Source :

Descripteurs français

English descriptors

Abstract

Links toward previous steps (curation, corpus...)

Le document en format XML

Pour manipuler ce document sous Unix (Dilib)

Pour mettre un lien sur cette page dans le réseau Wicri

Pour générer des pages wiki

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