Hospital communication between perception and cost savings: an Italian case study.
Identifieur interne : 000842 ( Ncbi/Curation ); précédent : 000841; suivant : 000843Hospital communication between perception and cost savings: an Italian case study.
Auteurs : M. Pennacchini [Italie] ; C. Pensieri ; P. BinettiSource :
- La Clinica terapeutica [ 1972-6007 ] ; 2012.
Descripteurs français
- KwdFr :
- MESH :
- Wicri :
- geographic : Italie.
English descriptors
- KwdEn :
- MESH :
- geographic : Italy.
- Communication, Cost Savings, Female, Hospitals, Humans, Internet, Interpersonal Relations, Male, Middle Aged, Patient Satisfaction.
Abstract
Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.
PubMed: 23007817
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pubmed:23007817Le document en format XML
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<term>Internet</term>
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<term>Humains</term>
<term>Hôpitaux</term>
<term>Internet</term>
<term>Italie</term>
<term>Mâle</term>
<term>Relations interpersonnelles</term>
<term>Satisfaction du patient</term>
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<front><div type="abstract" xml:lang="en">Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.</div>
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