Hospital communication between perception and cost savings: an Italian case study.
Identifieur interne : 000270 ( PubMed/Curation ); précédent : 000269; suivant : 000271Hospital communication between perception and cost savings: an Italian case study.
Auteurs : M. Pennacchini [Italie] ; C. Pensieri ; P. BinettiSource :
- La Clinica terapeutica [ 1972-6007 ] ; 2012.
Descripteurs français
- KwdFr :
- MESH :
- Wicri :
- geographic : Italie.
English descriptors
- KwdEn :
- MESH :
- geographic : Italy.
- Communication, Cost Savings, Female, Hospitals, Humans, Internet, Interpersonal Relations, Male, Middle Aged, Patient Satisfaction.
Abstract
Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.
PubMed: 23007817
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Binetti</name></author></titleStmt><publicationStmt><idno type="wicri:source">PubMed</idno><date when="2012">2012</date><idno type="RBID">pubmed:23007817</idno><idno type="pmid">23007817</idno><idno type="wicri:Area/PubMed/Corpus">000270</idno><idno type="wicri:explorRef" wicri:stream="PubMed" wicri:step="Corpus" wicri:corpus="PubMed">000270</idno><idno type="wicri:Area/PubMed/Curation">000270</idno><idno type="wicri:explorRef" wicri:stream="PubMed" wicri:step="Curation">000270</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en">Hospital communication between perception and cost savings: an Italian case study.</title><author><name sortKey="Pennacchini, M" sort="Pennacchini, M" uniqKey="Pennacchini M" first="M" last="Pennacchini">M. Pennacchini</name><affiliation wicri:level="1"><nlm:affiliation>Institute of Philosophy of Scientific and Technological Activity, Rome, Italy. m.pennacchini@unicampus.it</nlm:affiliation><country xml:lang="fr">Italie</country><wicri:regionArea>Institute of Philosophy of Scientific and Technological Activity, Rome</wicri:regionArea></affiliation></author><author><name sortKey="Pensieri, C" sort="Pensieri, C" uniqKey="Pensieri C" first="C" last="Pensieri">C. Pensieri</name></author><author><name sortKey="Binetti, P" sort="Binetti, P" uniqKey="Binetti P" first="P" last="Binetti">P. Binetti</name></author></analytic><series><title level="j">La Clinica terapeutica</title><idno type="eISSN">1972-6007</idno><imprint><date when="2012" type="published">2012</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Communication</term><term>Cost Savings</term><term>Female</term><term>Hospitals</term><term>Humans</term><term>Internet</term><term>Interpersonal Relations</term><term>Italy</term><term>Male</term><term>Middle Aged</term><term>Patient Satisfaction</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Adulte d'âge moyen</term><term>Communication</term><term>Femelle</term><term>Humains</term><term>Hôpitaux</term><term>Internet</term><term>Italie</term><term>Mâle</term><term>Relations interpersonnelles</term><term>Satisfaction du patient</term><term>Économies</term></keywords><keywords scheme="MESH" type="geographic" xml:lang="en"><term>Italy</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Communication</term><term>Cost Savings</term><term>Female</term><term>Hospitals</term><term>Humans</term><term>Internet</term><term>Interpersonal Relations</term><term>Male</term><term>Middle Aged</term><term>Patient Satisfaction</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Adulte d'âge moyen</term><term>Communication</term><term>Femelle</term><term>Humains</term><term>Hôpitaux</term><term>Internet</term><term>Italie</term><term>Mâle</term><term>Relations interpersonnelles</term><term>Satisfaction du patient</term><term>Économies</term></keywords><keywords scheme="Wicri" type="geographic" xml:lang="fr"><term>Italie</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.</div></front></TEI><pubmed><MedlineCitation Owner="NLM" Status="MEDLINE"><PMID Version="1">23007817</PMID><DateCreated><Year>2012</Year><Month>09</Month><Day>25</Day></DateCreated><DateCompleted><Year>2013</Year><Month>12</Month><Day>02</Day></DateCompleted><Article PubModel="Print"><Journal><ISSN IssnType="Electronic">1972-6007</ISSN><JournalIssue CitedMedium="Internet"><Volume>163</Volume><Issue>4</Issue><PubDate><Year>2012</Year><Month>Jul</Month></PubDate></JournalIssue><Title>La Clinica terapeutica</Title><ISOAbbreviation>Clin Ter</ISOAbbreviation></Journal><ArticleTitle>Hospital communication between perception and cost savings: an Italian case study.</ArticleTitle><Pagination><MedlinePgn>e149-55</MedlinePgn></Pagination><Abstract><AbstractText Label="BACKGROUND" NlmCategory="BACKGROUND">Communication field is very much studied by Companies but not so much from the Italian NHS. We aim to study the suffering communication that patients, relatives and customers feel when they approach a hospital. The research was carried out in an Italian region: Lazio. The Objective was to take a picture of the current state of Regional Health-Care System (RHS) communication by local Visual Communication (VC), telematic, internal perception, communication propensity and perception of hospital's brand.</AbstractText><AbstractText Label="MATERIALS AND METHODS" NlmCategory="METHODS">We have sampled 7 hospitals (114 items): Web-site's analysis, Location's VC, Urp's manager interview, Focus-group, Analysis Valuator of the Hospital's Brand (AVoHB).</AbstractText><AbstractText Label="RESULTS" NlmCategory="RESULTS">WEB: 14% of web-sites had a positive score, 86% had an Hospital Service Guide, 43% hadn't Urp's e-mail, 29% had a ward's map, 0% was W3C. Average: -17pt. on ±74pt. VISUAL COMMUNICATION: 100% had a Help-desk at the entrance, 100% had readable signpost, 43% had a readable badge, 29% had chromatic signpost, 0% had an assistance signpost and none of them had the Toilettes signpost. Average: -10,42pt. on ±58pt. FOCUS-GROUP: Staff underline their very high interest in interpersonal communication. They report a lack of VC inside their hospitals that cannot help patients to be self-oriented. Lost users can only ask information to the first doctor they see, taking staff time, which is already lacked. AVOHB: Powergrid shows that the positioning of the Aggregated Brand (RHS) and of each hospital analyzed are in the III quadrant.</AbstractText><AbstractText Label="CONCLUSIONS" NlmCategory="CONCLUSIONS">By a Corporate Communication point of view we can see that almost all companies reach a good level in terms of effective communication but none of them excel in all critical areas for an effective communication.</AbstractText></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Pennacchini</LastName><ForeName>M</ForeName><Initials>M</Initials><AffiliationInfo><Affiliation>Institute of Philosophy of Scientific and Technological Activity, Rome, Italy. m.pennacchini@unicampus.it</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Pensieri</LastName><ForeName>C</ForeName><Initials>C</Initials></Author><Author ValidYN="Y"><LastName>Binetti</LastName><ForeName>P</ForeName><Initials>P</Initials></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType><PublicationType UI="D013485">Research Support, Non-U.S. Gov't</PublicationType></PublicationTypeList></Article><MedlineJournalInfo><Country>Italy</Country><MedlineTA>Clin Ter</MedlineTA><NlmUniqueID>0372604</NlmUniqueID><ISSNLinking>0009-9074</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName MajorTopicYN="Y" UI="D003142">Communication</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="Y" UI="D017046">Cost Savings</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" UI="D005260">Female</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="Y" UI="D006761">Hospitals</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" UI="D006801">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="Y" UI="D020407">Internet</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" UI="D007398">Interpersonal Relations</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" Type="Geographic" UI="D007558">Italy</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" UI="D008297">Male</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="N" UI="D008875">Middle Aged</DescriptorName></MeshHeading><MeshHeading><DescriptorName MajorTopicYN="Y" UI="D017060">Patient Satisfaction</DescriptorName></MeshHeading></MeshHeadingList></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="entrez"><Year>2012</Year><Month>9</Month><Day>26</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="pubmed"><Year>2012</Year><Month>9</Month><Day>26</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2013</Year><Month>12</Month><Day>16</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate></History><PublicationStatus>ppublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">23007817</ArticleId></ArticleIdList></PubmedData></pubmed></record>Pour manipuler ce document sous Unix (Dilib)
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