Karen Hopper Wruck | Graduate School of Business Administration, Harvard University, Boston, MA 02163, USA États-Unis Graduate School of Business Administration, Harvard University, Boston, MA 02163 Massachusetts
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| Harvard Business School, Boston, MA 02163, USA États-Unis Harvard Business School, Boston, MA 02163 Massachusetts
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| Associate Professor of Business Administration at the Harvard Business School.* Associate Professor of Business Administration at the Harvard Business School.*
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| Corresponding author. Corresponding author.
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| We would like to express our appreciation to Sterling Chemicals, Inc., and especially to Bob Bannon, Harry Conrad, Gordon Cain, Bob McAlister, and Virgil Waggoner, for facilitating our learning. Research support from the Division of Research, Harvard Business School, and the consortium supporting the Simon School's Field Studies in Quality Management Conference is gratefully acknowledged. We received valuable comments and suggestions from participants at the Simon School's Field Studies in Quality Management Conference and participants in Harvard Business School's Organizational Behavior and the Theory of the Firm Seminar and the Summer Financial Decisions and Control Workshop. In particular, we would like to thank Teresa Amabile, Chris Argryis, George Baker, Carliss Baldwin, George Benston, Harry DeAngelo, Linda DeAngelo, Jay Dial, Donna Feinberg, Richard Hackman, Stephanie Jensen, Stacey Kole, Kevin Murphy, Ron Schmidt, Len Schlesinger, Howard Stevenson, Ruth Wageman, Eric Wruck, Willard Zangwill, and especially Jerry Zimmerman (the editor). Thanks also to Chris Allen, Donna Feinberg, and Karin Monsler for research assistance and to Susan Brumfield and Susannah Flynn for help in proofreading and manuscript processing. and Karin Monsler for research assistance and to Susan Brumfield and Susannah Flynn for help in proofreading and manuscript processing.
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| Associate Professor of Business Administration at the Harvard Business School.*
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| Corresponding author.
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| and Karin Monsler for research assistance and to Susan Brumfield and Susannah Flynn for help in proofreading and manuscript processing.
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