LeHavreV1, PubMed, Checkpoint, bibRecord, 000343

[Quality management in the hospital environment: ISO 9002 certification: our experience].

Identifieur interne : 000343 ( PubMed/Checkpoint ); précédent : 000342; suivant : 000344

[Quality management in the hospital environment: ISO 9002 certification: our experience].

Auteurs : Alain Hermelin [France] ; R. Amaria ; E. Postec ; M. Biernacki ; S. Barray ; Jean-Paul Felden

Source :

Nephrologie [ 0250-4960 ] ; 2002.

RBID : pubmed:11887574

Descripteurs français

Wicri :
- geographic : France.

English descriptors

KwdEn :
- Certification (legislation & jurisprudence), Forecasting, Forms and Records Control, France, Hospital Administration, Hospital Departments (standards), Interinstitutional Relations, Nephrology (standards), Patient Acceptance of Health Care, Problem Solving, Quality Assurance, Health Care (legislation & jurisprudence), Quality Assurance, Health Care (organization & administration), Quality Control, Renal Dialysis (standards).
MESH :
- geographic : France.
- legislation & jurisprudence : Certification, Quality Assurance, Health Care.
- organization & administration : Quality Assurance, Health Care.
- standards : Hospital Departments, Nephrology, Renal Dialysis.
- Forecasting, Forms and Records Control, Hospital Administration, Interinstitutional Relations, Patient Acceptance of Health Care, Problem Solving, Quality Control.

Abstract

The nephrology-dialysis department of the Havre's hospital has launched a project of certification ISO 9002 in 1996, based on reflections from the centers of dialysis Upper Normandy. The problems encountered were mainly the lack of ways, a bad documentary structure, false ideas on the quality and a bad perception from the client. With the help of a quality manager, il has enable the project to advance and finalized, obtaining the certification of activity. In june 2000 "Procedure of taking in charge all the patient's medical and para-medical cost in the center of the Nephrology-Dialysis service" of the GHH (Hospital Group of the Havre) has brought not only the certificate but notable improvements on the level of documentary management, the errors, relationship clients-suppliers and projects of collaboration with the other services of nephrology dialysis of France.

PubMed: 11887574

Affiliations:

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pubmed:11887574

Le document en format XML

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<author><name sortKey="Hermelin, Alain" sort="Hermelin, Alain" uniqKey="Hermelin A" first="Alain" last="Hermelin">Alain Hermelin</name>
<affiliation wicri:level="3"><nlm:affiliation>Service de néphrologie-dialyse, Hôpital J. Monod, Le Havre. ahermelin@ch-havre.fr</nlm:affiliation>
<country>France</country>
<placeName><settlement type="city">Le Havre</settlement>
<region type="région" nuts="2">Région Normandie</region>
<region type="old region" nuts="2">Haute-Normandie</region>
</placeName>
<wicri:orgArea>Service de néphrologie-dialyse, Hôpital J. Monod</wicri:orgArea>
</affiliation>
</author>
<author><name sortKey="Amaria, R" sort="Amaria, R" uniqKey="Amaria R" first="R" last="Amaria">R. Amaria</name>
</author>
<author><name sortKey="Postec, E" sort="Postec, E" uniqKey="Postec E" first="E" last="Postec">E. Postec</name>
</author>
<author><name sortKey="Biernacki, M" sort="Biernacki, M" uniqKey="Biernacki M" first="M" last="Biernacki">M. Biernacki</name>
</author>
<author><name sortKey="Barray, S" sort="Barray, S" uniqKey="Barray S" first="S" last="Barray">S. Barray</name>
</author>
<author><name sortKey="Felden, Jean Paul" sort="Felden, Jean Paul" uniqKey="Felden J" first="Jean-Paul" last="Felden">Jean-Paul Felden</name>
</author>
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<sourceDesc><biblStruct><analytic><title xml:lang="en">[Quality management in the hospital environment: ISO 9002 certification: our experience].</title>
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<affiliation wicri:level="3"><nlm:affiliation>Service de néphrologie-dialyse, Hôpital J. Monod, Le Havre. ahermelin@ch-havre.fr</nlm:affiliation>
<country>France</country>
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<author><name sortKey="Postec, E" sort="Postec, E" uniqKey="Postec E" first="E" last="Postec">E. Postec</name>
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<author><name sortKey="Biernacki, M" sort="Biernacki, M" uniqKey="Biernacki M" first="M" last="Biernacki">M. Biernacki</name>
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<author><name sortKey="Barray, S" sort="Barray, S" uniqKey="Barray S" first="S" last="Barray">S. Barray</name>
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<author><name sortKey="Felden, Jean Paul" sort="Felden, Jean Paul" uniqKey="Felden J" first="Jean-Paul" last="Felden">Jean-Paul Felden</name>
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<series><title level="j">Nephrologie</title>
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<term>Forecasting</term>
<term>Forms and Records Control</term>
<term>France</term>
<term>Hospital Administration</term>
<term>Hospital Departments (standards)</term>
<term>Interinstitutional Relations</term>
<term>Nephrology (standards)</term>
<term>Patient Acceptance of Health Care</term>
<term>Problem Solving</term>
<term>Quality Assurance, Health Care (legislation & jurisprudence)</term>
<term>Quality Assurance, Health Care (organization & administration)</term>
<term>Quality Control</term>
<term>Renal Dialysis (standards)</term>
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<keywords scheme="MESH" type="geographic" xml:lang="en"><term>France</term>
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<keywords scheme="MESH" qualifier="legislation & jurisprudence" xml:lang="en"><term>Certification</term>
<term>Quality Assurance, Health Care</term>
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<keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Quality Assurance, Health Care</term>
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<keywords scheme="MESH" xml:lang="en"><term>Forecasting</term>
<term>Forms and Records Control</term>
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<term>Interinstitutional Relations</term>
<term>Patient Acceptance of Health Care</term>
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<front><div type="abstract" xml:lang="en">The nephrology-dialysis department of the Havre's hospital has launched a project of certification ISO 9002 in 1996, based on reflections from the centers of dialysis Upper Normandy. The problems encountered were mainly the lack of ways, a bad documentary structure, false ideas on the quality and a bad perception from the client. With the help of a quality manager, il has enable the project to advance and finalized, obtaining the certification of activity. In june 2000 "Procedure of taking in charge all the patient's medical and para-medical cost in the center of the Nephrology-Dialysis service" of the GHH (Hospital Group of the Havre) has brought not only the certificate but notable improvements on the level of documentary management, the errors, relationship clients-suppliers and projects of collaboration with the other services of nephrology dialysis of France.</div>
</front>
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<DateCreated><Year>2002</Year>
<Month>3</Month>
<Day>12</Day>
</DateCreated>
<DateCompleted><Year>2002</Year>
<Month>04</Month>
<Day>08</Day>
</DateCompleted>
<DateRevised><Year>2006</Year>
<Month>11</Month>
<Day>15</Day>
</DateRevised>
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<Issue>1</Issue>
<PubDate><Year>2002</Year>
</PubDate>
</JournalIssue>
<Title>Nephrologie</Title>
<ISOAbbreviation>Nephrologie</ISOAbbreviation>
</Journal>
<ArticleTitle>[Quality management in the hospital environment: ISO 9002 certification: our experience].</ArticleTitle>
<Pagination><MedlinePgn>23-7</MedlinePgn>
</Pagination>
<Abstract><AbstractText>The nephrology-dialysis department of the Havre's hospital has launched a project of certification ISO 9002 in 1996, based on reflections from the centers of dialysis Upper Normandy. The problems encountered were mainly the lack of ways, a bad documentary structure, false ideas on the quality and a bad perception from the client. With the help of a quality manager, il has enable the project to advance and finalized, obtaining the certification of activity. In june 2000 "Procedure of taking in charge all the patient's medical and para-medical cost in the center of the Nephrology-Dialysis service" of the GHH (Hospital Group of the Havre) has brought not only the certificate but notable improvements on the level of documentary management, the errors, relationship clients-suppliers and projects of collaboration with the other services of nephrology dialysis of France.</AbstractText>
</Abstract>
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<AffiliationInfo><Affiliation>Service de néphrologie-dialyse, Hôpital J. Monod, Le Havre. ahermelin@ch-havre.fr</Affiliation>
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<Author ValidYN="Y"><LastName>Postec</LastName>
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<VernacularTitle>Démarche qualité dans le milieu hospitalier: la certification ISO 9002: notre expérience.</VernacularTitle>
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<CommentsCorrectionsList><CommentsCorrections RefType="CommentIn"><RefSource>Nephrologie. 2002;23(1):7-10</RefSource>
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<QualifierName UI="Q000458" MajorTopicYN="Y">organization & administration</QualifierName>
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<MeshHeading><DescriptorName UI="D011786" MajorTopicYN="N">Quality Control</DescriptorName>
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<MeshHeading><DescriptorName UI="D006435" MajorTopicYN="N">Renal Dialysis</DescriptorName>
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<name sortKey="Biernacki, M" sort="Biernacki, M" uniqKey="Biernacki M" first="M" last="Biernacki">M. Biernacki</name>
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<country name="France"><region name="Région Normandie"><name sortKey="Hermelin, Alain" sort="Hermelin, Alain" uniqKey="Hermelin A" first="Alain" last="Hermelin">Alain Hermelin</name>
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[Quality management in the hospital environment: ISO 9002 certification: our experience].

[Quality management in the hospital environment: ISO 9002 certification: our experience].

Source :

Descripteurs français

English descriptors

Abstract

Links toward previous steps (curation, corpus...)

Links to Exploration step

Le document en format XML

Pour manipuler ce document sous Unix (Dilib)

Pour mettre un lien sur cette page dans le réseau Wicri

Pour générer des pages wiki