Supporting Competency Development in Informal Workplace Learning
Identifieur interne : 001774 ( Istex/Corpus ); précédent : 001773; suivant : 001775Supporting Competency Development in Informal Workplace Learning
Auteurs : Tobias Ley ; Stefanie N. Lindstaedt ; Dietrich AlbertSource :
- Lecture Notes in Computer Science [ 0302-9743 ] ; 2005.
Abstract
Abstract: This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.
Url:
DOI: 10.1007/11590019_22
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ISTEX:40B1BDEE2887A79AD8BA9CD918E591F8D1B37A34Le document en format XML
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Lindstaedt</name><affiliation><mods:affiliation>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: slind@know-center.at</mods:affiliation></affiliation></author><author><name sortKey="Albert, Dietrich" sort="Albert, Dietrich" uniqKey="Albert D" first="Dietrich" last="Albert">Dietrich Albert</name><affiliation><mods:affiliation>Cognitive Science Section, University of Graz, A-8010, Graz, Austria</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: dietrich.albert@uni-graz.at</mods:affiliation></affiliation></author></analytic><monogr></monogr><series><title level="s">Lecture Notes in Computer Science</title><imprint><date>2005</date></imprint><idno type="ISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="ISSN">0302-9743</idno></series><idno type="istex">40B1BDEE2887A79AD8BA9CD918E591F8D1B37A34</idno><idno type="DOI">10.1007/11590019_22</idno><idno type="ChapterID">22</idno><idno type="ChapterID">Chap22</idno></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">0302-9743</idno></seriesStmt></fileDesc><profileDesc><textClass></textClass><langUsage><language ident="en">en</language></langUsage></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Abstract: This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.</div></front></TEI><istex><corpusName>springer</corpusName><author><json:item><name>Tobias Ley</name><affiliations><json:string>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</json:string><json:string>E-mail: tley@know-center.at</json:string></affiliations></json:item><json:item><name>Stefanie N. Lindstaedt</name><affiliations><json:string>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</json:string><json:string>E-mail: slind@know-center.at</json:string></affiliations></json:item><json:item><name>Dietrich Albert</name><affiliations><json:string>Cognitive Science Section, University of Graz, A-8010, Graz, Austria</json:string><json:string>E-mail: dietrich.albert@uni-graz.at</json:string></affiliations></json:item></author><language><json:string>eng</json:string></language><originalGenre><json:string>OriginalPaper</json:string></originalGenre><abstract>Abstract: This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. 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Kleinberg</name><affiliations><json:string>Cornell University, Ithaca, NY, USA</json:string></affiliations></json:item><json:item><name>Friedemann Mattern</name><affiliations><json:string>ETH Zurich, Switzerland</json:string></affiliations></json:item><json:item><name>John C. Mitchell</name><affiliations><json:string>Stanford University, CA, USA</json:string></affiliations></json:item><json:item><name>Moni Naor</name><affiliations><json:string>Weizmann Institute of Science, Rehovot, Israel</json:string></affiliations></json:item><json:item><name>Oscar Nierstrasz</name><affiliations><json:string>University of Bern, Switzerland</json:string></affiliations></json:item><json:item><name>C. Pandu Rangan</name><affiliations><json:string>Indian Institute of Technology, Madras, India</json:string></affiliations></json:item><json:item><name>Bernhard Steffen</name><affiliations><json:string>University of Dortmund, Germany</json:string></affiliations></json:item><json:item><name>Madhu Sudan</name><affiliations><json:string>Massachusetts Institute of Technology, MA, USA</json:string></affiliations></json:item><json:item><name>Demetri Terzopoulos</name><affiliations><json:string>New York University, NY, USA</json:string></affiliations></json:item><json:item><name>Dough Tygar</name><affiliations><json:string>University of California, Berkeley, CA, USA</json:string></affiliations></json:item><json:item><name>Moshe Y. Vardi</name><affiliations><json:string>Rice University, Houston, TX, USA</json:string></affiliations></json:item><json:item><name>Gerhard Weikum</name><affiliations><json:string>Max-Planck Institute of Computer Science, Saarbruecken, Germany</json:string></affiliations></json:item></editor><issn><json:string>0302-9743</json:string></issn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>Lecture Notes in Computer Science</title><copyrightDate>2005</copyrightDate></serie><host><editor><json:item><name>Klaus-Dieter Althoff</name><affiliations><json:string>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</json:string><json:string>E-mail: althoff@iis.uni-hildesheim.de</json:string></affiliations></json:item><json:item><name>Andreas Dengel</name><affiliations><json:string>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany</json:string><json:string>E-mail: Andreas.Dengel@dfki.de</json:string></affiliations></json:item><json:item><name>Ralph Bergmann</name><affiliations><json:string>Department of Business Information Systems II, University of Trier, Trier, Germany</json:string><json:string>E-mail: bergmann@uni-trier.de</json:string></affiliations></json:item><json:item><name>Markus Nick</name><affiliations><json:string>Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern</json:string><json:string>E-mail: nick@iese.fraunhofer.de</json:string></affiliations></json:item><json:item><name>Thomas Roth-Berghofer</name><affiliations><json:string>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany</json:string><json:string>E-mail: Thomas.Roth-Berghofer@dfki.de</json:string></affiliations></json:item></editor><subject><json:item><value>Computer Science</value></json:item><json:item><value>Computer Science</value></json:item><json:item><value>Artificial Intelligence (incl. Robotics)</value></json:item><json:item><value>Information Storage and Retrieval</value></json:item><json:item><value>Information Systems Applications (incl.Internet)</value></json:item><json:item><value>Computer Appl. in Administrative Data Processing</value></json:item><json:item><value>Computers and Education</value></json:item></subject><isbn><json:string>978-3-540-30465-4</json:string></isbn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>Professional Knowledge 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type="first">Tobias</forename><surname>Ley</surname></persName><email>tley@know-center.at</email><affiliation>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</affiliation></author><author xml:id="author-2"><persName><forename type="first">Stefanie</forename><surname>Lindstaedt</surname></persName><email>slind@know-center.at</email><affiliation>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</affiliation></author><author xml:id="author-3"><persName><forename type="first">Dietrich</forename><surname>Albert</surname></persName><email>dietrich.albert@uni-graz.at</email><affiliation>Cognitive Science Section, University of Graz, A-8010, Graz, Austria</affiliation></author></analytic><monogr><title level="m">Professional Knowledge Management</title><title level="m" type="sub">Third Biennial Conference, WM 2005, Kaiserslautern, Germany, April 10-13, 2005, Revised Selected Papers</title><idno type="pISBN">978-3-540-30465-4</idno><idno type="eISBN">978-3-540-31620-6</idno><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="DOI">10.1007/11590019</idno><idno type="book-ID">978-3-540-31620-6</idno><idno type="book-title-ID">127867</idno><idno type="book-sequence-number">3782</idno><idno type="book-volume-number">3782</idno><idno type="book-chapter-count">82</idno><editor><persName><forename type="first">Klaus-Dieter</forename><surname>Althoff</surname></persName><email>althoff@iis.uni-hildesheim.de</email><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation></editor><editor><persName><forename type="first">Andreas</forename><surname>Dengel</surname></persName><email>Andreas.Dengel@dfki.de</email><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany</affiliation></editor><editor><persName><forename type="first">Ralph</forename><surname>Bergmann</surname></persName><email>bergmann@uni-trier.de</email><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation></editor><editor><persName><forename type="first">Markus</forename><surname>Nick</surname></persName><email>nick@iese.fraunhofer.de</email><affiliation>Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern</affiliation></editor><editor><persName><forename type="first">Thomas</forename><surname>Roth-Berghofer</surname></persName><email>Thomas.Roth-Berghofer@dfki.de</email><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany</affiliation></editor><imprint><publisher>Springer Berlin Heidelberg</publisher><pubPlace>Berlin, Heidelberg</pubPlace><date type="published" when="2005"></date><biblScope unit="volume">3782</biblScope><biblScope unit="page" from="189">189</biblScope><biblScope unit="page" to="202">202</biblScope></imprint></monogr><series><title level="s">Lecture Notes in Computer Science</title><editor><persName><forename type="first">David</forename><surname>Hutchison</surname></persName><affiliation>Lancaster University, UK</affiliation></editor><editor><persName><forename type="first">Takeo</forename><surname>Kanade</surname></persName><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation></editor><editor><persName><forename type="first">Josef</forename><surname>Kittler</surname></persName><affiliation>University of Surrey, Guildford, UK</affiliation></editor><editor><persName><forename type="first">Jon</forename><forename type="first">M.</forename><surname>Kleinberg</surname></persName><affiliation>Cornell University, Ithaca, NY, USA</affiliation></editor><editor><persName><forename type="first">Friedemann</forename><surname>Mattern</surname></persName><affiliation>ETH Zurich, Switzerland</affiliation></editor><editor><persName><forename type="first">John</forename><forename type="first">C.</forename><surname>Mitchell</surname></persName><affiliation>Stanford University, CA, USA</affiliation></editor><editor><persName><forename type="first">Moni</forename><surname>Naor</surname></persName><affiliation>Weizmann Institute of Science, Rehovot, Israel</affiliation></editor><editor><persName><forename type="first">Oscar</forename><surname>Nierstrasz</surname></persName><affiliation>University of Bern, Switzerland</affiliation></editor><editor><persName><forename type="first">C.</forename><surname>Pandu Rangan</surname></persName><affiliation>Indian Institute of Technology, Madras, India</affiliation></editor><editor><persName><forename type="first">Bernhard</forename><surname>Steffen</surname></persName><affiliation>University of Dortmund, Germany</affiliation></editor><editor><persName><forename type="first">Madhu</forename><surname>Sudan</surname></persName><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation></editor><editor><persName><forename type="first">Demetri</forename><surname>Terzopoulos</surname></persName><affiliation>New York University, NY, USA</affiliation></editor><editor><persName><forename type="first">Dough</forename><surname>Tygar</surname></persName><affiliation>University of California, Berkeley, CA, USA</affiliation></editor><editor><persName><forename type="first">Moshe</forename><forename type="first">Y.</forename><surname>Vardi</surname></persName><affiliation>Rice University, Houston, TX, USA</affiliation></editor><editor><persName><forename type="first">Gerhard</forename><surname>Weikum</surname></persName><affiliation>Max-Planck Institute of Computer Science, Saarbruecken, Germany</affiliation></editor><biblScope><date>2005</date></biblScope><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="series-Id">558</idno></series><series><title level="s">Lecture Notes in Artificial Intelligence</title><editor><persName><forename type="first">David</forename><surname>Hutchison</surname></persName><affiliation>Lancaster University, UK</affiliation></editor><editor><persName><forename type="first">Takeo</forename><surname>Kanade</surname></persName><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation></editor><editor><persName><forename type="first">Josef</forename><surname>Kittler</surname></persName><affiliation>University of Surrey, Guildford, UK</affiliation></editor><editor><persName><forename type="first">Jon</forename><forename type="first">M.</forename><surname>Kleinberg</surname></persName><affiliation>Cornell University, Ithaca, NY, USA</affiliation></editor><editor><persName><forename type="first">Friedemann</forename><surname>Mattern</surname></persName><affiliation>ETH Zurich, Switzerland</affiliation></editor><editor><persName><forename type="first">John</forename><forename type="first">C.</forename><surname>Mitchell</surname></persName><affiliation>Stanford University, CA, USA</affiliation></editor><editor><persName><forename type="first">Moni</forename><surname>Naor</surname></persName><affiliation>Weizmann Institute of Science, Rehovot, Israel</affiliation></editor><editor><persName><forename type="first">Oscar</forename><surname>Nierstrasz</surname></persName><affiliation>University of Bern, Switzerland</affiliation></editor><editor><persName><forename type="first">C.</forename><surname>Pandu Rangan</surname></persName><affiliation>Indian Institute of Technology, Madras, India</affiliation></editor><editor><persName><forename type="first">Bernhard</forename><surname>Steffen</surname></persName><affiliation>University of Dortmund, Germany</affiliation></editor><editor><persName><forename type="first">Madhu</forename><surname>Sudan</surname></persName><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation></editor><editor><persName><forename type="first">Demetri</forename><surname>Terzopoulos</surname></persName><affiliation>New York University, NY, USA</affiliation></editor><editor><persName><forename type="first">Dough</forename><surname>Tygar</surname></persName><affiliation>University of California, Berkeley, CA, USA</affiliation></editor><editor><persName><forename type="first">Moshe</forename><forename type="first">Y.</forename><surname>Vardi</surname></persName><affiliation>Rice University, Houston, TX, USA</affiliation></editor><editor><persName><forename type="first">Gerhard</forename><surname>Weikum</surname></persName><affiliation>Max-Planck Institute of Computer Science, Saarbruecken, Germany</affiliation></editor><editor><persName><forename type="first">Jaime</forename><forename type="first">G.</forename><surname>Carbonell</surname></persName><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation></editor><editor><persName><forename type="first">Jörg</forename><surname>Siekmann</surname></persName><affiliation>University of Saarland, Saarbrücken, Germany</affiliation></editor><editor><persName><forename type="first">Klaus-Dieter</forename><surname>Althoff</surname></persName><email>althoff@iis.uni-hildesheim.de</email><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation></editor><editor><persName><forename type="first">Andreas</forename><surname>Dengel</surname></persName><email>Andreas.Dengel@dfki.de</email><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany</affiliation></editor><editor><persName><forename type="first">Ralph</forename><surname>Bergmann</surname></persName><email>bergmann@uni-trier.de</email><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation></editor><editor><persName><forename type="first">Markus</forename><surname>Nick</surname></persName><email>nick@iese.fraunhofer.de</email><affiliation>Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern</affiliation></editor><editor><persName><forename type="first">Thomas</forename><surname>Roth-Berghofer</surname></persName><email>Thomas.Roth-Berghofer@dfki.de</email><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany</affiliation></editor><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><biblScope unit="seriesId">1244</biblScope></series><idno type="istex">40B1BDEE2887A79AD8BA9CD918E591F8D1B37A34</idno><idno type="DOI">10.1007/11590019_22</idno><idno type="ChapterID">22</idno><idno type="ChapterID">Chap22</idno></biblStruct></sourceDesc></fileDesc><profileDesc><creation><date>2005</date></creation><langUsage><language ident="en">en</language></langUsage><abstract xml:lang="en"><p>Abstract: This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.</p></abstract><textClass><keywords scheme="Book-Subject-Collection"><list><label>SUCO11645</label><item><term>Computer Science</term></item></list></keywords></textClass><textClass><keywords scheme="Book-Subject-Group"><list><label>I</label><label>I21017</label><label>I18032</label><label>I18040</label><label>I2301X</label><label>I24032</label><item><term>Computer Science</term></item><item><term>Artificial Intelligence (incl. 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Institute of Science</OrgName><OrgAddress><City>Rehovot</City><Country>Israel</Country></OrgAddress></Affiliation><Affiliation ID="Aff8"><OrgName>University of Bern</OrgName><OrgAddress><Country>Switzerland</Country></OrgAddress></Affiliation><Affiliation ID="Aff9"><OrgName>Indian Institute of Technology</OrgName><OrgAddress><City>Madras</City><Country>India</Country></OrgAddress></Affiliation><Affiliation ID="Aff10"><OrgName>University of Dortmund</OrgName><OrgAddress><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff11"><OrgName>Massachusetts Institute of Technology</OrgName><OrgAddress><City>MA</City><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff12"><OrgName>New York University</OrgName><OrgAddress><City>NY</City><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff13"><OrgName>University of California</OrgName><OrgAddress><City>Berkeley</City><State>CA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation 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Robotics)</BookSubject><BookSubject Code="I18032" Priority="2" Type="Secondary">Information Storage and Retrieval</BookSubject><BookSubject Code="I18040" Priority="3" Type="Secondary">Information Systems Applications (incl.Internet)</BookSubject><BookSubject Code="I2301X" Priority="4" Type="Secondary">Computer Appl. in Administrative Data Processing</BookSubject><BookSubject Code="I24032" Priority="5" Type="Secondary">Computers and Education</BookSubject><SubjectCollection Code="SUCO11645">Computer Science</SubjectCollection></BookSubjectGroup><BookContext><SeriesID>558</SeriesID><SubSeriesID>1244</SubSeriesID></BookContext></BookInfo><BookHeader><EditorGroup><Editor AffiliationIDS="Aff18"><EditorName DisplayOrder="Western"><GivenName>Klaus-Dieter</GivenName><FamilyName>Althoff</FamilyName></EditorName><Contact><Email>althoff@iis.uni-hildesheim.de</Email></Contact></Editor><Editor AffiliationIDS="Aff19"><EditorName DisplayOrder="Western"><GivenName>Andreas</GivenName><FamilyName>Dengel</FamilyName></EditorName><Contact><Email>Andreas.Dengel@dfki.de</Email></Contact></Editor><Editor AffiliationIDS="Aff20"><EditorName DisplayOrder="Western"><GivenName>Ralph</GivenName><FamilyName>Bergmann</FamilyName></EditorName><Contact><Email>bergmann@uni-trier.de</Email></Contact></Editor><Editor AffiliationIDS="Aff21"><EditorName DisplayOrder="Western"><GivenName>Markus</GivenName><FamilyName>Nick</FamilyName></EditorName><Contact><Email>nick@iese.fraunhofer.de</Email></Contact></Editor><Editor AffiliationIDS="Aff22"><EditorName DisplayOrder="Western"><GivenName>Thomas</GivenName><FamilyName>Roth-Berghofer</FamilyName></EditorName><Contact><Email>Thomas.Roth-Berghofer@dfki.de</Email></Contact></Editor><Affiliation ID="Aff18"><OrgDivision>Institute of Computer Science</OrgDivision><OrgName>University of Hildesheim</OrgName><OrgAddress><Street>Marienburger Platz 22</Street><Postcode>31141</Postcode><City>Hildesheim</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff19"><OrgDivision>Knowledge Management Department</OrgDivision><OrgName>German Research Center for Artificial Intelligence (DFKI) GmbH</OrgName><OrgAddress><City>Kaiserslautern</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff20"><OrgDivision>Department of Business Information Systems II</OrgDivision><OrgName>University of Trier</OrgName><OrgAddress><City>Trier</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff21"><OrgDivision>Department for Experience Management</OrgDivision><OrgName>Fraunhofer Institute for Experimental Software Engineering</OrgName><OrgAddress><City>Kaiserslautern</City></OrgAddress></Affiliation><Affiliation ID="Aff22"><OrgDivision>Knowledge Management Department</OrgDivision><OrgName>German Research Center for Artificial Intelligence (DFKI) GmbH</OrgName><OrgAddress><Street>Trippstadter Straße 122</Street><Postcode>67663</Postcode><City>Kaiserslautern</City><Country>Germany</Country></OrgAddress></Affiliation></EditorGroup></BookHeader><Part ID="Part4"><PartInfo TocLevels="0"><PartID>4</PartID><PartSequenceNumber>4</PartSequenceNumber><PartTitle>Learner-Oriented Knowledge Management and KM-Oriented E-Learning (LOKMOL)</PartTitle><PartChapterCount>6</PartChapterCount><PartContext><SeriesID>558</SeriesID><BookTitle>Professional Knowledge Management</BookTitle></PartContext></PartInfo><Chapter ID="Chap22" Language="En"><ChapterInfo ChapterType="OriginalPaper" ContainsESM="No" NumberingDepth="2" NumberingStyle="ContentOnly" TocLevels="0"><ChapterID>22</ChapterID><ChapterDOI>10.1007/11590019_22</ChapterDOI><ChapterSequenceNumber>22</ChapterSequenceNumber><ChapterTitle Language="En">Supporting Competency Development in Informal Workplace Learning</ChapterTitle><ChapterFirstPage>189</ChapterFirstPage><ChapterLastPage>202</ChapterLastPage><ChapterCopyright><CopyrightHolderName>Springer-Verlag Berlin Heidelberg</CopyrightHolderName><CopyrightYear>2005</CopyrightYear></ChapterCopyright><ChapterGrants Type="Regular"><MetadataGrant Grant="OpenAccess"></MetadataGrant><AbstractGrant Grant="OpenAccess"></AbstractGrant><BodyPDFGrant Grant="Restricted"></BodyPDFGrant><BodyHTMLGrant Grant="Restricted"></BodyHTMLGrant><BibliographyGrant Grant="Restricted"></BibliographyGrant><ESMGrant Grant="Restricted"></ESMGrant></ChapterGrants><ChapterContext><SeriesID>558</SeriesID><PartID>4</PartID><BookID>978-3-540-31620-6</BookID><BookTitle>Professional Knowledge Management</BookTitle></ChapterContext></ChapterInfo><ChapterHeader><AuthorGroup><Author AffiliationIDS="Aff23"><AuthorName DisplayOrder="Western"><GivenName>Tobias</GivenName><FamilyName>Ley</FamilyName></AuthorName><Contact><Email>tley@know-center.at</Email><URL>http://www.know-center.at</URL></Contact></Author><Author AffiliationIDS="Aff23"><AuthorName DisplayOrder="Western"><GivenName>Stefanie</GivenName><GivenName>N.</GivenName><FamilyName>Lindstaedt</FamilyName></AuthorName><Contact><Email>slind@know-center.at</Email><URL>http://www.know-center.at</URL></Contact></Author><Author AffiliationIDS="Aff24"><AuthorName DisplayOrder="Western"><GivenName>Dietrich</GivenName><FamilyName>Albert</FamilyName></AuthorName><Contact><Email>dietrich.albert@uni-graz.at</Email><URL>http://wundt.uni-graz.at</URL></Contact></Author><Affiliation ID="Aff23"><OrgName>Know-Center</OrgName><OrgAddress><Street>Inffeldgasse 21a</Street><Postcode>A-8010</Postcode><City>Graz</City><Country>Austria</Country></OrgAddress></Affiliation><Affiliation ID="Aff24"><OrgDivision>Cognitive Science Section</OrgDivision><OrgName>University of Graz</OrgName><OrgAddress><Postcode>A-8010</Postcode><City>Graz</City><Country>Austria</Country></OrgAddress></Affiliation></AuthorGroup><Abstract ID="Abs1" Language="En"><Heading>Abstract</Heading><Para>This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.</Para></Abstract></ChapterHeader><NoBody></NoBody></Chapter></Part></Book></Series></Publisher></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>Supporting Competency Development in Informal Workplace Learning</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>Supporting Competency Development in Informal Workplace Learning</title></titleInfo><name type="personal"><namePart type="given">Tobias</namePart><namePart type="family">Ley</namePart><affiliation>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</affiliation><affiliation>E-mail: tley@know-center.at</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Stefanie</namePart><namePart type="given">N.</namePart><namePart type="family">Lindstaedt</namePart><affiliation>Know-Center, Inffeldgasse 21a, A-8010, Graz, Austria</affiliation><affiliation>E-mail: slind@know-center.at</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Dietrich</namePart><namePart type="family">Albert</namePart><affiliation>Cognitive Science Section, University of Graz, A-8010, Graz, Austria</affiliation><affiliation>E-mail: dietrich.albert@uni-graz.at</affiliation><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="conference" displayLabel="OriginalPaper"></genre><originInfo><publisher>Springer Berlin Heidelberg</publisher><place><placeTerm type="text">Berlin, Heidelberg</placeTerm></place><dateIssued encoding="w3cdtf">2005</dateIssued><copyrightDate encoding="w3cdtf">2005</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><internetMediaType>text/html</internetMediaType></physicalDescription><abstract lang="en">Abstract: This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.</abstract><relatedItem type="host"><titleInfo><title>Professional Knowledge Management</title><subTitle>Third Biennial Conference, WM 2005, Kaiserslautern, Germany, April 10-13, 2005, Revised Selected Papers</subTitle></titleInfo><name type="personal"><namePart type="given">Klaus-Dieter</namePart><namePart type="family">Althoff</namePart><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation><affiliation>E-mail: althoff@iis.uni-hildesheim.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Andreas</namePart><namePart type="family">Dengel</namePart><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany</affiliation><affiliation>E-mail: Andreas.Dengel@dfki.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Bergmann</namePart><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation><affiliation>E-mail: bergmann@uni-trier.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Markus</namePart><namePart type="family">Nick</namePart><affiliation>Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern</affiliation><affiliation>E-mail: nick@iese.fraunhofer.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Thomas</namePart><namePart type="family">Roth-Berghofer</namePart><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany</affiliation><affiliation>E-mail: Thomas.Roth-Berghofer@dfki.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><genre type="book-series" displayLabel="Proceedings"></genre><originInfo><copyrightDate encoding="w3cdtf">2005</copyrightDate><issuance>monographic</issuance></originInfo><subject><genre>Book-Subject-Collection</genre><topic authority="SpringerSubjectCodes" authorityURI="SUCO11645">Computer Science</topic></subject><subject><genre>Book-Subject-Group</genre><topic authority="SpringerSubjectCodes" authorityURI="I">Computer Science</topic><topic authority="SpringerSubjectCodes" authorityURI="I21017">Artificial Intelligence (incl. Robotics)</topic><topic authority="SpringerSubjectCodes" authorityURI="I18032">Information Storage and Retrieval</topic><topic authority="SpringerSubjectCodes" authorityURI="I18040">Information Systems Applications (incl.Internet)</topic><topic authority="SpringerSubjectCodes" authorityURI="I2301X">Computer Appl. in Administrative Data Processing</topic><topic authority="SpringerSubjectCodes" authorityURI="I24032">Computers and Education</topic></subject><identifier type="DOI">10.1007/11590019</identifier><identifier type="ISBN">978-3-540-30465-4</identifier><identifier type="eISBN">978-3-540-31620-6</identifier><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="BookTitleID">127867</identifier><identifier type="BookID">978-3-540-31620-6</identifier><identifier type="BookChapterCount">82</identifier><identifier type="BookVolumeNumber">3782</identifier><identifier type="BookSequenceNumber">3782</identifier><identifier type="PartChapterCount">6</identifier><part><date>2005</date><detail type="part"><title>Learner-Oriented Knowledge Management and KM-Oriented E-Learning (LOKMOL)</title></detail><detail type="volume"><number>3782</number><caption>vol.</caption></detail><extent unit="pages"><start>189</start><end>202</end></extent></part><recordInfo><recordOrigin>Springer-Verlag Berlin Heidelberg, 2005</recordOrigin></recordInfo></relatedItem><relatedItem type="series"><titleInfo><title>Lecture Notes in Computer Science</title></titleInfo><name type="personal"><namePart type="given">David</namePart><namePart type="family">Hutchison</namePart><affiliation>Lancaster University, UK</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Takeo</namePart><namePart type="family">Kanade</namePart><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Josef</namePart><namePart type="family">Kittler</namePart><affiliation>University of Surrey, Guildford, UK</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jon</namePart><namePart type="given">M.</namePart><namePart type="family">Kleinberg</namePart><affiliation>Cornell University, Ithaca, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Friedemann</namePart><namePart type="family">Mattern</namePart><affiliation>ETH Zurich, Switzerland</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">John</namePart><namePart type="given">C.</namePart><namePart type="family">Mitchell</namePart><affiliation>Stanford University, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Moni</namePart><namePart type="family">Naor</namePart><affiliation>Weizmann Institute of Science, Rehovot, Israel</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Oscar</namePart><namePart type="family">Nierstrasz</namePart><affiliation>University of Bern, Switzerland</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">C.</namePart><namePart type="family">Pandu Rangan</namePart><affiliation>Indian Institute of Technology, Madras, India</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Bernhard</namePart><namePart type="family">Steffen</namePart><affiliation>University of Dortmund, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Madhu</namePart><namePart type="family">Sudan</namePart><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Demetri</namePart><namePart type="family">Terzopoulos</namePart><affiliation>New York University, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Dough</namePart><namePart type="family">Tygar</namePart><affiliation>University of California, Berkeley, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Moshe</namePart><namePart type="given">Y.</namePart><namePart type="family">Vardi</namePart><affiliation>Rice University, Houston, TX, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Gerhard</namePart><namePart type="family">Weikum</namePart><affiliation>Max-Planck Institute of Computer Science, Saarbruecken, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><originInfo><copyrightDate encoding="w3cdtf">2005</copyrightDate><issuance>serial</issuance></originInfo><relatedItem type="constituent"><titleInfo><title>Lecture Notes in Artificial Intelligence</title></titleInfo><name type="personal"><namePart type="given">David</namePart><namePart type="family">Hutchison</namePart><affiliation>Lancaster University, UK</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Takeo</namePart><namePart type="family">Kanade</namePart><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Josef</namePart><namePart type="family">Kittler</namePart><affiliation>University of Surrey, Guildford, UK</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jon</namePart><namePart type="given">M.</namePart><namePart type="family">Kleinberg</namePart><affiliation>Cornell University, Ithaca, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Friedemann</namePart><namePart type="family">Mattern</namePart><affiliation>ETH Zurich, Switzerland</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">John</namePart><namePart type="given">C.</namePart><namePart type="family">Mitchell</namePart><affiliation>Stanford University, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Moni</namePart><namePart type="family">Naor</namePart><affiliation>Weizmann Institute of Science, Rehovot, Israel</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Oscar</namePart><namePart type="family">Nierstrasz</namePart><affiliation>University of Bern, Switzerland</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">C.</namePart><namePart type="family">Pandu Rangan</namePart><affiliation>Indian Institute of Technology, Madras, India</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Bernhard</namePart><namePart type="family">Steffen</namePart><affiliation>University of Dortmund, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Madhu</namePart><namePart type="family">Sudan</namePart><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Demetri</namePart><namePart type="family">Terzopoulos</namePart><affiliation>New York University, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Dough</namePart><namePart type="family">Tygar</namePart><affiliation>University of California, Berkeley, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Moshe</namePart><namePart type="given">Y.</namePart><namePart type="family">Vardi</namePart><affiliation>Rice University, Houston, TX, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Gerhard</namePart><namePart type="family">Weikum</namePart><affiliation>Max-Planck Institute of Computer Science, Saarbruecken, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jaime</namePart><namePart type="given">G.</namePart><namePart type="family">Carbonell</namePart><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jörg</namePart><namePart type="family">Siekmann</namePart><affiliation>University of Saarland, Saarbrücken, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Klaus-Dieter</namePart><namePart type="family">Althoff</namePart><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation><affiliation>E-mail: althoff@iis.uni-hildesheim.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Andreas</namePart><namePart type="family">Dengel</namePart><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Kaiserslautern, Germany</affiliation><affiliation>E-mail: Andreas.Dengel@dfki.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Bergmann</namePart><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation><affiliation>E-mail: bergmann@uni-trier.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Markus</namePart><namePart type="family">Nick</namePart><affiliation>Department for Experience Management, Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern</affiliation><affiliation>E-mail: nick@iese.fraunhofer.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Thomas</namePart><namePart type="family">Roth-Berghofer</namePart><affiliation>Knowledge Management Department, German Research Center for Artificial Intelligence (DFKI) GmbH, Trippstadter Straße 122, 67663, Kaiserslautern, Germany</affiliation><affiliation>E-mail: Thomas.Roth-Berghofer@dfki.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><genre type="sub-series"></genre><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="SubSeriesID">1244</identifier></relatedItem><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="SeriesID">558</identifier><recordInfo><recordOrigin>Springer-Verlag Berlin Heidelberg, 2005</recordOrigin></recordInfo></relatedItem><identifier type="istex">40B1BDEE2887A79AD8BA9CD918E591F8D1B37A34</identifier><identifier type="DOI">10.1007/11590019_22</identifier><identifier type="ChapterID">22</identifier><identifier type="ChapterID">Chap22</identifier><accessCondition type="use and reproduction" 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