SrasV1, Main, Exploration, bibRecordById, PMC:7116952

Crisis management and recovery: how restaurants in Hong Kong responded to SARS

Identifieur interne : 004879 ( Main/Exploration ); précédent : 004878; suivant : 004880

Crisis management and recovery: how restaurants in Hong Kong responded to SARS

Auteurs : Alan C. B. Tse ; Stella So ; Leo Sin

Source :

International Journal of Hospitality Management [ 0278-4319 ] ; 2005.

RBID : PMC:7116952

Abstract

The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.

Url:

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC7116952

DOI: 10.1016/j.ijhm.2004.12.001
PubMed: NONE
PubMed Central: 7116952

Affiliations:

Le document en format XML

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Crisis management and recovery: how restaurants in Hong Kong responded to SARS

Crisis management and recovery: how restaurants in Hong Kong responded to SARS

Source :

Abstract

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Le document en format XML

Pour manipuler ce document sous Unix (Dilib)

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