Crisis management and recovery: how restaurants in Hong Kong responded to SARS
Identifieur interne : 003D92 ( Ncbi/Curation ); précédent : 003D91; suivant : 003D93Crisis management and recovery: how restaurants in Hong Kong responded to SARS
Auteurs : Alan C. B. Tse ; Stella So ; Leo SinSource :
- International Journal of Hospitality Management [ 0278-4319 ] ; 2005.
Abstract
The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.
Url:
DOI: 10.1016/j.ijhm.2004.12.001
PubMed: NONE
PubMed Central: 7116952
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PMC:7116952Le document en format XML
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<front><div type="abstract" xml:lang="en"><p>The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.</p>
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