Risk and Outbreak Communication: Lessons from Taiwan's Experiences in the Post-SARS Era
Identifieur interne : 000730 ( Pmc/Checkpoint ); précédent : 000729; suivant : 000731Risk and Outbreak Communication: Lessons from Taiwan's Experiences in the Post-SARS Era
Auteurs : Yu-Chen Hsu ; Yu-Ling Chen ; Han-Ning Wei ; Yu-Wen Yang ; Ying-Hwei ChenSource :
- Health Security [ 2326-5094 ] ; 2017.
Abstract
In addition to the impact of a disease itself, public reaction could be considered another outbreak to be controlled during an epidemic. Taiwan's experience with SARS in 2003 highlighted the critical role played by the media during crisis communication. After the SARS outbreak, Taiwan's Centers for Disease Control (Taiwan CDC) followed the WHO outbreak communication guidelines on trust, early announcements, transparency, informing the public, and planning, in order to reform its risk communication systems. This article describes the risk communication framework in Taiwan, which has been used to respond to the 2009-2016 influenza epidemics, Ebola in West Africa (2014-16), and MERS-CoV in South Korea (2015) during the post-SARS era. Many communication strategies, ranging from traditional media to social and new media, have been implemented to improve transparency in public communication and promote civic engagement. Taiwan CDC will continue to maintain the strengths of its risk communication systems and resolve challenges as they emerge through active evaluation and monitoring of public opinion to advance Taiwan's capacity in outbreak communication and control. Moreover, Taiwan CDC will continue to implement the IHR (2005) and to promote a global community working together to fight shared risks and to reach the goal of “One World, One Health.”
Url:
DOI: 10.1089/hs.2016.0111
PubMed: 28418746
PubMed Central: 5404243
Affiliations:
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<author><name sortKey="Wei, Han Ning" sort="Wei, Han Ning" uniqKey="Wei H" first="Han-Ning" last="Wei">Han-Ning Wei</name>
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<author><name sortKey="Yang, Yu Wen" sort="Yang, Yu Wen" uniqKey="Yang Y" first="Yu-Wen" last="Yang">Yu-Wen Yang</name>
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<front><div type="abstract" xml:lang="en"><p>In addition to the impact of a disease itself, public reaction could be considered another outbreak to be controlled during an epidemic. Taiwan's experience with SARS in 2003 highlighted the critical role played by the media during crisis communication. After the SARS outbreak, Taiwan's Centers for Disease Control (Taiwan CDC) followed the WHO outbreak communication guidelines on trust, early announcements, transparency, informing the public, and planning, in order to reform its risk communication systems. This article describes the risk communication framework in Taiwan, which has been used to respond to the 2009-2016 influenza epidemics, Ebola in West Africa (2014-16), and MERS-CoV in South Korea (2015) during the post-SARS era. Many communication strategies, ranging from traditional media to social and new media, have been implemented to improve transparency in public communication and promote civic engagement. Taiwan CDC will continue to maintain the strengths of its risk communication systems and resolve challenges as they emerge through active evaluation and monitoring of public opinion to advance Taiwan's capacity in outbreak communication and control. Moreover, Taiwan CDC will continue to implement the IHR (2005) and to promote a global community working together to fight shared risks and to reach the goal of “One World, One Health.”</p>
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<front><journal-meta><journal-id journal-id-type="nlm-ta">Health Secur</journal-id>
<journal-id journal-id-type="iso-abbrev">Health Secur</journal-id>
<journal-id journal-id-type="publisher-id">hs</journal-id>
<journal-title-group><journal-title>Health Security</journal-title>
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<issn pub-type="ppub">2326-5094</issn>
<issn pub-type="epub">2326-5108</issn>
<publisher><publisher-name>Mary Ann Liebert, Inc.</publisher-name>
<publisher-loc>140 Huguenot Street, 3rd FloorNew Rochelle, NY 10801USA</publisher-loc>
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<article-id pub-id-type="publisher-id">10.1089/hs.2016.0111</article-id>
<article-id pub-id-type="doi">10.1089/hs.2016.0111</article-id>
<article-categories><subj-group subj-group-type="heading"><subject>Special Feature: Assessing Taiwan's Health Security Capabilities<break></break>
A Model for Global Health Security<break></break>
<break></break>
<italic>Eric S. Toner, Tara Kirk Sell, and Matthew Shearer, Issue Editors</italic>
</subject>
</subj-group>
</article-categories>
<title-group><article-title>Risk and Outbreak Communication: Lessons from Taiwan's Experiences in the Post-SARS Era</article-title>
</title-group>
<contrib-group><contrib contrib-type="author" corresp="yes"><name><surname>Hsu</surname>
<given-names>Yu-Chen</given-names>
</name>
</contrib>
<contrib contrib-type="author"><name><surname>Chen</surname>
<given-names>Yu-Ling</given-names>
</name>
</contrib>
<contrib contrib-type="author"><name><surname>Wei</surname>
<given-names>Han-Ning</given-names>
</name>
</contrib>
<contrib contrib-type="author"><name><surname>Yang</surname>
<given-names>Yu-Wen</given-names>
</name>
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<contrib contrib-type="author"><name><surname>Chen</surname>
<given-names>Ying-Hwei</given-names>
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<author-notes><fn id="fn1" fn-type="other"><p>Yu-Chen Hsu, MSc, is an Assistant Researcher, International Cooperation Office; Yu-Ling Chen, MSc, is a Technical Specialist, Director-General's Office; Han-Ning Wei, MSc, is an Assistant Technical Specialist, Public Relations Office; Yu-Wen Yang, MEd, is Director of the Public Relations Office; and Ying-Hwei Chen, MSc, is Chief Secretary; all are at the Taiwan Centers for Disease Control, Taipei, Taiwan.</p>
</fn>
<corresp><addr-line>Address correspondence to:</addr-line>
<addr-line><italic>Yu-Chen Hsu</italic>
</addr-line>
<addr-line><italic>Assistant Researcher</italic>
</addr-line>
<institution><italic>International Cooperation Office</italic>
</institution>
<addr-line><italic>Taiwan Centers for Disease Control</italic>
</addr-line>
<addr-line><italic>No 6, Linshen South Road, Taipei,</italic>
</addr-line>
<country>Taiwan</country>
<break></break>
<italic>E-mail:</italic>
<email xlink:href="mailto:yuchen@cdc.gov.tw">yuchen@cdc.gov.tw</email>
</corresp>
</author-notes>
<pub-date pub-type="ppub"><day>01</day>
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<year>2017</year>
<pmc-comment>string-date: March/April 2017</pmc-comment>
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<pub-date pub-type="pmc-release"><day>01</day>
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<year>2017</year>
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<pmc-comment> PMC Release delay is 0 months and 0 days and was based on the . </pmc-comment>
<volume>15</volume>
<issue>2</issue>
<fpage>165</fpage>
<lpage>169</lpage>
<history><date date-type="received"><day>03</day>
<month>12</month>
<year>2016</year>
<pmc-comment>string-date: Manuscript received December 3, 2016</pmc-comment>
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<date date-type="rev-recd"><day>26</day>
<month>12</month>
<year>2016</year>
<pmc-comment>string-date: revision returned December 26, 2016</pmc-comment>
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<date date-type="accepted"><day>30</day>
<month>1</month>
<year>2017</year>
<pmc-comment>string-date: accepted for publication January 30, 2017</pmc-comment>
</date>
</history>
<permissions><copyright-statement>© Yu-Chen Hsu <italic>et al.</italic>
, 2017; Published by Mary Ann Liebert, Inc.</copyright-statement>
<copyright-year>2017</copyright-year>
<license license-type="open-access"><license-p> This Open Access article is distributed under the terms of the Creative Commons Attribution Noncommercial License (<ext-link ext-link-type="uri" xlink:href="http://creativecommons.org/licenses/by-nc/4.0/">http://creativecommons.org/licenses/by-nc/4.0/</ext-link>
) which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and the source are credited.</license-p>
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<abstract><p>In addition to the impact of a disease itself, public reaction could be considered another outbreak to be controlled during an epidemic. Taiwan's experience with SARS in 2003 highlighted the critical role played by the media during crisis communication. After the SARS outbreak, Taiwan's Centers for Disease Control (Taiwan CDC) followed the WHO outbreak communication guidelines on trust, early announcements, transparency, informing the public, and planning, in order to reform its risk communication systems. This article describes the risk communication framework in Taiwan, which has been used to respond to the 2009-2016 influenza epidemics, Ebola in West Africa (2014-16), and MERS-CoV in South Korea (2015) during the post-SARS era. Many communication strategies, ranging from traditional media to social and new media, have been implemented to improve transparency in public communication and promote civic engagement. Taiwan CDC will continue to maintain the strengths of its risk communication systems and resolve challenges as they emerge through active evaluation and monitoring of public opinion to advance Taiwan's capacity in outbreak communication and control. Moreover, Taiwan CDC will continue to implement the IHR (2005) and to promote a global community working together to fight shared risks and to reach the goal of “One World, One Health.”</p>
</abstract>
<kwd-group kwd-group-type="author"><title><bold>Keywords:</bold>
</title>
<kwd>Risk communication</kwd>
<kwd>Pandemic influenza</kwd>
<kwd>Public health preparedness/response</kwd>
<kwd>SARS</kwd>
</kwd-group>
<counts><ref-count count="17"></ref-count>
<page-count count="5"></page-count>
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<tree><noCountry><name sortKey="Chen, Ying Hwei" sort="Chen, Ying Hwei" uniqKey="Chen Y" first="Ying-Hwei" last="Chen">Ying-Hwei Chen</name>
<name sortKey="Chen, Yu Ling" sort="Chen, Yu Ling" uniqKey="Chen Y" first="Yu-Ling" last="Chen">Yu-Ling Chen</name>
<name sortKey="Hsu, Yu Chen" sort="Hsu, Yu Chen" uniqKey="Hsu Y" first="Yu-Chen" last="Hsu">Yu-Chen Hsu</name>
<name sortKey="Wei, Han Ning" sort="Wei, Han Ning" uniqKey="Wei H" first="Han-Ning" last="Wei">Han-Ning Wei</name>
<name sortKey="Yang, Yu Wen" sort="Yang, Yu Wen" uniqKey="Yang Y" first="Yu-Wen" last="Yang">Yu-Wen Yang</name>
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