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Experience Management with Case-Based Assistant Systems

Identifieur interne : 001266 ( Istex/Corpus ); précédent : 001265; suivant : 001267

Experience Management with Case-Based Assistant Systems

Auteurs : Mirjam Minor

Source :

RBID : ISTEX:F509B4800CE80C5071084800BBE6C7654001ABF5

Abstract

Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.

Url:
DOI: 10.1007/11805816_15

Links to Exploration step

ISTEX:F509B4800CE80C5071084800BBE6C7654001ABF5

Le document en format XML

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<p>Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</p>
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<Para>In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</Para>
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<abstract lang="en">Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</abstract>
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<namePart type="given">Jörg</namePart>
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<namePart type="given">Thomas</namePart>
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<namePart type="family">Roth-Berghofer</namePart>
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<namePart type="given">Altay</namePart>
<namePart type="family">Güvenir</namePart>
<affiliation>Department of Computer Engineering, Bilkent University, 06800, Ankara, Turkey</affiliation>
<affiliation>E-mail: guvenir@cs.bilkent.edu.tr</affiliation>
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<identifier type="ISSN">0302-9743</identifier>
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