Experience Management with Case-Based Assistant Systems
Identifieur interne : 001266 ( Istex/Corpus ); précédent : 001265; suivant : 001267Experience Management with Case-Based Assistant Systems
Auteurs : Mirjam MinorSource :
- Lecture Notes in Computer Science [ 0302-9743 ] ; 2006.
Abstract
Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.
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DOI: 10.1007/11805816_15
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<front><div type="abstract" xml:lang="en">Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</div>
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<editor><persName><forename type="first">C.</forename>
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<affiliation>Indian Institute of Technology, Madras, India</affiliation>
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<editor><persName><forename type="first">Madhu</forename>
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<editor><persName><forename type="first">Demetri</forename>
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<affiliation>University of California, Los Angeles, CA, USA</affiliation>
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<editor><persName><forename type="first">Dough</forename>
<surname>Tygar</surname>
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<affiliation>University of California, Berkeley, CA, USA</affiliation>
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<editor><persName><forename type="first">Moshe</forename>
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<editor><persName><forename type="first">Gerhard</forename>
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<affiliation>Max-Planck Institute of Computer Science, Saarbruecken, Germany</affiliation>
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<editor><persName><forename type="first">Jaime</forename>
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<surname>Siekmann</surname>
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<email>guvenir@cs.bilkent.edu.tr</email>
<affiliation>Department of Computer Engineering, Bilkent University, 06800, Ankara, Turkey</affiliation>
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<abstract xml:lang="en"><p>Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</p>
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<Para>In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</Para>
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<abstract lang="en">Abstract: In this paper, we present a framework for Experience Management (EM) which is populated with case-based assistant systems for EM. The framework follows the building block model of Probst et al [28] which has been developed as a guidance for knowledge management activities. We taylor the building blocks for the special needs of EM and discuss for each building block the support and automation opportunities by case-based assistant systems based on sample systems from the literature. We take up a holistic point of view, i.e. we regard the psycho-social aspect in an own building block as well as the organizational aspect. The impacts of these efforts are investigated in a case study that has shown significantly increasing access ratios when following some psycho-social findings in the design and organization of a case-based EM system.</abstract>
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