1. Making Smarter Business Decisions in Less Time
Identifieur interne : 001027 ( Istex/Corpus ); précédent : 001026; suivant : 0010281. Making Smarter Business Decisions in Less Time
Auteurs : Ralph Bergmann ; Klaus-Dieter Althoff ; Sean Breen ; Mehmet Göker ; Michel Manago ; Ralph Traphöner ; Stefan WessSource :
- Lecture Notes in Computer Science [ 0302-9743 ] ; 2003.
Abstract
Abstract: A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.
Url:
DOI: 10.1007/978-3-540-40994-6_2
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Making Smarter Business Decisions in Less Time</title><author><name sortKey="Bergmann, Ralph" sort="Bergmann, Ralph" uniqKey="Bergmann R" first="Ralph" last="Bergmann">Ralph Bergmann</name><affiliation><mods:affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: bergmann@uni-trier.de</mods:affiliation></affiliation></author><author><name sortKey="Althoff, Klaus Dieter" sort="Althoff, Klaus Dieter" uniqKey="Althoff K" first="Klaus-Dieter" last="Althoff">Klaus-Dieter Althoff</name><affiliation><mods:affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: althoff@iis.uni-hildesheim.de</mods:affiliation></affiliation></author><author><name sortKey="Breen, Sean" sort="Breen, Sean" uniqKey="Breen S" first="Sean" last="Breen">Sean Breen</name><affiliation><mods:affiliation>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: sbreen@imsgrp.com</mods:affiliation></affiliation></author><author><name sortKey="Goker, Mehmet" sort="Goker, Mehmet" uniqKey="Goker M" first="Mehmet" last="Göker">Mehmet Göker</name><affiliation><mods:affiliation>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: mehmet.goker@us.pwc.com</mods:affiliation></affiliation></author><author><name sortKey="Manago, Michel" sort="Manago, Michel" uniqKey="Manago M" first="Michel" last="Manago">Michel Manago</name><affiliation><mods:affiliation>Kaidara, Paris, France</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: mmanago@kaidara.com</mods:affiliation></affiliation></author><author><name sortKey="Traphoner, Ralph" sort="Traphoner, Ralph" uniqKey="Traphoner R" first="Ralph" last="Traphöner">Ralph Traphöner</name><affiliation><mods:affiliation>empolis GmbH, 67657, Kaiserslautern, Germany</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: ralph.traphoener@empolis.com</mods:affiliation></affiliation></author><author><name sortKey="Wess, Stefan" sort="Wess, Stefan" uniqKey="Wess S" first="Stefan" last="Wess">Stefan Wess</name><affiliation><mods:affiliation>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: stefan.wess@empolis.com</mods:affiliation></affiliation></author></analytic><monogr></monogr><series><title level="s">Lecture Notes in Computer Science</title><imprint><date>2003</date></imprint><idno type="ISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="ISSN">0302-9743</idno></series><idno type="istex">C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E</idno><idno type="DOI">10.1007/978-3-540-40994-6_2</idno><idno type="ChapterID">2</idno><idno type="ChapterID">Chap2</idno></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">0302-9743</idno></seriesStmt></fileDesc><profileDesc><textClass></textClass><langUsage><language ident="en">en</language></langUsage></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Abstract: A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.</div></front></TEI><istex><corpusName>springer</corpusName><author><json:item><name>Ralph Bergmann</name><affiliations><json:string>Department of Business Information Systems II, University of Trier, Trier, Germany</json:string><json:string>E-mail: bergmann@uni-trier.de</json:string></affiliations></json:item><json:item><name>Klaus-Dieter Althoff</name><affiliations><json:string>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</json:string><json:string>E-mail: althoff@iis.uni-hildesheim.de</json:string></affiliations></json:item><json:item><name>Sean Breen</name><affiliations><json:string>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</json:string><json:string>E-mail: sbreen@imsgrp.com</json:string></affiliations></json:item><json:item><name>Mehmet Göker</name><affiliations><json:string>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</json:string><json:string>E-mail: mehmet.goker@us.pwc.com</json:string></affiliations></json:item><json:item><name>Michel Manago</name><affiliations><json:string>Kaidara, Paris, France</json:string><json:string>E-mail: mmanago@kaidara.com</json:string></affiliations></json:item><json:item><name>Ralph Traphöner</name><affiliations><json:string>empolis GmbH, 67657, Kaiserslautern, Germany</json:string><json:string>E-mail: ralph.traphoener@empolis.com</json:string></affiliations></json:item><json:item><name>Stefan Wess</name><affiliations><json:string>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</json:string><json:string>E-mail: stefan.wess@empolis.com</json:string></affiliations></json:item></author><language><json:string>eng</json:string></language><originalGenre><json:string>OriginalPaper</json:string></originalGenre><abstract>Abstract: A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.</abstract><qualityIndicators><score>5.742</score><pdfVersion>1.3</pdfVersion><pdfPageSize>430 x 660 pts</pdfPageSize><refBibsNative>false</refBibsNative><keywordCount>0</keywordCount><abstractCharCount>1235</abstractCharCount><pdfWordCount>3582</pdfWordCount><pdfCharCount>21659</pdfCharCount><pdfPageCount>12</pdfPageCount><abstractWordCount>180</abstractWordCount></qualityIndicators><title>1. Making Smarter Business Decisions in Less Time</title><chapterId><json:string>2</json:string><json:string>Chap2</json:string></chapterId><genre><json:string>research-article</json:string></genre><serie><editor><json:item><name>Gerhard Goos</name><affiliations><json:string>Karlsruhe University, Germany</json:string></affiliations></json:item><json:item><name>Juris Hartmanis</name><affiliations><json:string>Cornell University, NY, USA</json:string></affiliations></json:item><json:item><name>Jan van Leeuwen</name><affiliations><json:string>Utrecht University, The Netherlands</json:string></affiliations></json:item></editor><issn><json:string>0302-9743</json:string></issn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>Lecture Notes in Computer Science</title><copyrightDate>2003</copyrightDate></serie><host><author><json:item><name>Ralph Bergmann</name><affiliations><json:string>Department of Business Information Systems II, University of Trier, Trier, Germany</json:string><json:string>E-mail: bergmann@uni-trier.de</json:string></affiliations></json:item><json:item><name>Klaus-Dieter Althoff</name><affiliations><json:string>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</json:string><json:string>E-mail: althoff@iis.uni-hildesheim.de</json:string></affiliations></json:item><json:item><name>Sean Breen</name><affiliations><json:string>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</json:string><json:string>E-mail: sbreen@imsgrp.com</json:string></affiliations></json:item><json:item><name>Mehmet Göker</name><affiliations><json:string>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</json:string><json:string>E-mail: mehmet.goker@us.pwc.com</json:string></affiliations></json:item><json:item><name>Michel Manago</name><affiliations><json:string>Kaidara, Paris, France</json:string><json:string>E-mail: mmanago@kaidara.com</json:string></affiliations></json:item><json:item><name>Ralph Traphöner</name><affiliations><json:string>empolis GmbH, 67657, Kaiserslautern, Germany</json:string><json:string>E-mail: ralph.traphoener@empolis.com</json:string></affiliations></json:item><json:item><name>Stefan Wess</name><affiliations><json:string>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</json:string><json:string>E-mail: stefan.wess@empolis.com</json:string></affiliations></json:item></author><subject><json:item><value>Computer Science</value></json:item><json:item><value>Computer Science</value></json:item><json:item><value>Artificial Intelligence (incl. Robotics)</value></json:item><json:item><value>Computer Appl. in Administrative Data Processing</value></json:item><json:item><value>Complexity</value></json:item><json:item><value>Operations Research/Decision Theory</value></json:item></subject><isbn><json:string>978-3-540-20737-5</json:string></isbn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>Developing Industrial Case-Based Reasoning Applications</title><bookId><json:string>978-3-540-40994-6</json:string></bookId><volume>1612</volume><pages><last>20</last><first>9</first></pages><issn><json:string>0302-9743</json:string></issn><genre><json:string>book-series</json:string></genre><eisbn><json:string>978-3-540-40994-6</json:string></eisbn><copyrightDate>2003</copyrightDate><doi><json:string>10.1007/b94998</json:string></doi></host><publicationDate>2003</publicationDate><copyrightDate>2003</copyrightDate><doi><json:string>10.1007/978-3-540-40994-6_2</json:string></doi><id>C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E</id><score>0.5441202</score><fulltext><json:item><extension>pdf</extension><original>true</original><mimetype>application/pdf</mimetype><uri>https://api.istex.fr/document/C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E/fulltext/pdf</uri></json:item><json:item><extension>zip</extension><original>false</original><mimetype>application/zip</mimetype><uri>https://api.istex.fr/document/C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E/fulltext/zip</uri></json:item><istex:fulltextTEI uri="https://api.istex.fr/document/C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E/fulltext/tei"><teiHeader><fileDesc><titleStmt><title level="a" type="main" xml:lang="en">1. 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Making Smarter Business Decisions in Less Time</title><author xml:id="author-1"><persName><forename type="first">Ralph</forename><surname>Bergmann</surname></persName><email>bergmann@uni-trier.de</email><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation></author><author xml:id="author-2"><persName><forename type="first">Klaus-Dieter</forename><surname>Althoff</surname></persName><email>althoff@iis.uni-hildesheim.de</email><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation></author><author xml:id="author-3"><persName><forename type="first">Sean</forename><surname>Breen</surname></persName><email>sbreen@imsgrp.com</email><affiliation>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</affiliation></author><author xml:id="author-4"><persName><forename type="first">Mehmet</forename><surname>Göker</surname></persName><email>mehmet.goker@us.pwc.com</email><affiliation>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</affiliation></author><author xml:id="author-5"><persName><forename type="first">Michel</forename><surname>Manago</surname></persName><email>mmanago@kaidara.com</email><affiliation>Kaidara, Paris, France</affiliation></author><author xml:id="author-6"><persName><forename type="first">Ralph</forename><surname>Traphöner</surname></persName><email>ralph.traphoener@empolis.com</email><affiliation>empolis GmbH, 67657, Kaiserslautern, Germany</affiliation></author><author xml:id="author-7"><persName><forename type="first">Stefan</forename><surname>Wess</surname></persName><email>stefan.wess@empolis.com</email><affiliation>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</affiliation></author></analytic><monogr><title level="m">Developing Industrial Case-Based Reasoning Applications</title><title level="m" type="sub">The INRECA Methodology</title><idno type="pISBN">978-3-540-20737-5</idno><idno type="eISBN">978-3-540-40994-6</idno><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="DOI">10.1007/b94998</idno><idno type="book-ID">978-3-540-40994-6</idno><idno type="book-title-ID">59768</idno><idno type="book-sequence-number">1612</idno><idno type="book-volume-number">1612</idno><idno type="book-chapter-count">12</idno><imprint><publisher>Springer Berlin Heidelberg</publisher><pubPlace>Berlin, Heidelberg</pubPlace><date type="published" when="2003"></date><biblScope unit="volume">1612</biblScope><biblScope unit="page" from="9">9</biblScope><biblScope unit="page" to="20">20</biblScope></imprint></monogr><series><title level="s">Lecture Notes in Computer Science</title><editor><persName><forename type="first">Gerhard</forename><surname>Goos</surname></persName><affiliation>Karlsruhe University, Germany</affiliation></editor><editor><persName><forename type="first">Juris</forename><surname>Hartmanis</surname></persName><affiliation>Cornell University, NY, USA</affiliation></editor><editor><persName><forename type="first">Jan</forename><surname>van Leeuwen</surname></persName><affiliation>Utrecht University, The Netherlands</affiliation></editor><biblScope><date>2003</date></biblScope><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="series-Id">558</idno></series><series><title level="s">Lecture Notes in Artificial Intelligence</title><editor><persName><forename type="first">Gerhard</forename><surname>Goos</surname></persName><affiliation>Karlsruhe University, Germany</affiliation></editor><editor><persName><forename type="first">Juris</forename><surname>Hartmanis</surname></persName><affiliation>Cornell University, NY, USA</affiliation></editor><editor><persName><forename type="first">Jan</forename><surname>van Leeuwen</surname></persName><affiliation>Utrecht University, The Netherlands</affiliation></editor><editor><persName><forename type="first">Jaime</forename><forename type="first">G.</forename><surname>Carbonell</surname></persName><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation></editor><editor><persName><forename type="first">Jörg</forename><surname>Siekmann</surname></persName><affiliation>University of Saarland, Saarbrücken, Germany</affiliation></editor><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><biblScope unit="seriesId">1244</biblScope></series><idno type="istex">C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E</idno><idno type="DOI">10.1007/978-3-540-40994-6_2</idno><idno type="ChapterID">2</idno><idno type="ChapterID">Chap2</idno></biblStruct></sourceDesc></fileDesc><profileDesc><creation><date>2003</date></creation><langUsage><language ident="en">en</language></langUsage><abstract xml:lang="en"><p>Abstract: A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.</p></abstract><textClass><keywords scheme="Book-Subject-Collection"><list><label>SUCO11645</label><item><term>Computer Science</term></item></list></keywords></textClass><textClass><keywords scheme="Book-Subject-Group"><list><label>I</label><item><term>Computer Science</term></item><label>I21017</label><item><term>Artificial Intelligence (incl. Robotics)</term></item><label>I2301X</label><item><term>Computer Appl. in Administrative Data Processing</term></item><label>T11022</label><item><term>Complexity</term></item><label>W23067</label><item><term>Operations Research/Decision Theory</term></item></list></keywords></textClass></profileDesc><revisionDesc><change when="2003">Published</change></revisionDesc></teiHeader></istex:fulltextTEI><json:item><extension>txt</extension><original>false</original><mimetype>text/plain</mimetype><uri>https://api.istex.fr/document/C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E/fulltext/txt</uri></json:item></fulltext><metadata><istex:metadataXml wicri:clean="Springer, Publisher found" wicri:toSee="no header"><istex:xmlDeclaration>version="1.0" encoding="UTF-8"</istex:xmlDeclaration><istex:docType PUBLIC="-//Springer-Verlag//DTD A++ V2.4//EN" URI="http://devel.springer.de/A++/V2.4/DTD/A++V2.4.dtd" name="istex:docType"></istex:docType><istex:document><Publisher><PublisherInfo><PublisherName>Springer Berlin Heidelberg</PublisherName><PublisherLocation>Berlin, Heidelberg</PublisherLocation></PublisherInfo><Series><SeriesInfo TocLevels="0" SeriesType="Series"><SeriesID>558</SeriesID><SeriesPrintISSN>0302-9743</SeriesPrintISSN><SeriesElectronicISSN>1611-3349</SeriesElectronicISSN><SeriesTitle Language="En">Lecture Notes in Computer Science</SeriesTitle></SeriesInfo><SeriesHeader><EditorGroup><Editor AffiliationIDS="Aff1"><EditorName DisplayOrder="Western"><GivenName>Gerhard</GivenName><FamilyName>Goos</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff2"><EditorName DisplayOrder="Western"><GivenName>Juris</GivenName><FamilyName>Hartmanis</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff3"><EditorName DisplayOrder="Western"><GivenName>Jan</GivenName><Particle>van</Particle><FamilyName>Leeuwen</FamilyName></EditorName></Editor><Affiliation ID="Aff1"><OrgName>Karlsruhe University</OrgName><OrgAddress><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff2"><OrgName>Cornell University</OrgName><OrgAddress><State>NY</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff3"><OrgName>Utrecht University</OrgName><OrgAddress><Country>The Netherlands</Country></OrgAddress></Affiliation></EditorGroup></SeriesHeader><SubSeries><SubSeriesInfo><SubSeriesID>1244</SubSeriesID><SubSeriesPrintISSN>0302-9743</SubSeriesPrintISSN><SubSeriesElectronicISSN>1611-3349</SubSeriesElectronicISSN><SubSeriesTitle Language="En">Lecture Notes in Artificial Intelligence</SubSeriesTitle></SubSeriesInfo><SubSeriesHeader><EditorGroup><Editor AffiliationIDS="Aff4"><EditorName DisplayOrder="Western"><GivenName>Jaime</GivenName><GivenName>G.</GivenName><FamilyName>Carbonell</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff5"><EditorName DisplayOrder="Western"><GivenName>Jörg</GivenName><FamilyName>Siekmann</FamilyName></EditorName></Editor><Affiliation ID="Aff4"><OrgName>Carnegie Mellon University</OrgName><OrgAddress><City>Pittsburgh</City><State>PA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff5"><OrgName>University of Saarland</OrgName><OrgAddress><City>Saarbrücken</City><Country>Germany</Country></OrgAddress></Affiliation></EditorGroup></SubSeriesHeader></SubSeries><Book Language="En"><BookInfo Language="En" NumberingStyle="ChapterContent" NumberingDepth="3" OutputMedium="All" TocLevels="0" ContainsESM="No" BookProductType="Monograph" MediaType="eBook"><BookID>978-3-540-40994-6</BookID><BookTitle>Developing Industrial Case-Based Reasoning Applications</BookTitle><BookSubTitle>The INRECA Methodology</BookSubTitle><BookVolumeNumber>1612</BookVolumeNumber><BookSequenceNumber>1612</BookSequenceNumber><BookDOI>10.1007/b94998</BookDOI><BookTitleID>59768</BookTitleID><BookPrintISBN>978-3-540-20737-5</BookPrintISBN><BookElectronicISBN>978-3-540-40994-6</BookElectronicISBN><BookChapterCount>12</BookChapterCount><BookCopyright><CopyrightHolderName>Springer-Verlag Berlin Heidelberg</CopyrightHolderName><CopyrightYear>2003</CopyrightYear></BookCopyright><BookSubjectGroup><BookSubject Type="Primary" Code="I">Computer Science</BookSubject><BookSubject Type="Secondary" Priority="1" Code="I21017">Artificial Intelligence (incl. Robotics)</BookSubject><BookSubject Type="Secondary" Priority="2" Code="I2301X">Computer Appl. in Administrative Data Processing</BookSubject><BookSubject Type="Secondary" Priority="3" Code="T11022">Complexity</BookSubject><BookSubject Type="Secondary" Priority="4" Code="W23067">Operations Research/Decision Theory</BookSubject><SubjectCollection Code="SUCO11645">Computer Science</SubjectCollection></BookSubjectGroup><BookContext><SeriesID>558</SeriesID><SubSeriesID>1244</SubSeriesID></BookContext></BookInfo><BookHeader><AuthorGroup><Author AffiliationIDS="Aff6"><AuthorName DisplayOrder="Western"><GivenName>Ralph</GivenName><FamilyName>Bergmann</FamilyName></AuthorName><Contact><Email>bergmann@uni-trier.de</Email></Contact></Author><Author AffiliationIDS="Aff7"><AuthorName DisplayOrder="Western"><GivenName>Klaus-Dieter</GivenName><FamilyName>Althoff</FamilyName></AuthorName><Contact><Email>althoff@iis.uni-hildesheim.de</Email></Contact></Author><Author AffiliationIDS="Aff8"><AuthorName DisplayOrder="Western"><GivenName>Sean</GivenName><FamilyName>Breen</FamilyName></AuthorName><Contact><Email>sbreen@imsgrp.com</Email></Contact></Author><Author AffiliationIDS="Aff9"><AuthorName DisplayOrder="Western"><GivenName>Mehmet</GivenName><FamilyName>Göker</FamilyName></AuthorName><Contact><Email>mehmet.goker@us.pwc.com</Email></Contact></Author><Author AffiliationIDS="Aff10"><AuthorName DisplayOrder="Western"><GivenName>Michel</GivenName><FamilyName>Manago</FamilyName></AuthorName><Contact><Email>mmanago@kaidara.com</Email></Contact></Author><Author AffiliationIDS="Aff11"><AuthorName DisplayOrder="Western"><GivenName>Ralph</GivenName><FamilyName>Traphöner</FamilyName></AuthorName><Contact><Email>ralph.traphoener@empolis.com</Email></Contact></Author><Author AffiliationIDS="Aff12"><AuthorName DisplayOrder="Western"><GivenName>Stefan</GivenName><FamilyName>Wess</FamilyName></AuthorName><Contact><Email>stefan.wess@empolis.com</Email></Contact></Author><Affiliation ID="Aff6"><OrgDivision>Department of Business Information Systems II</OrgDivision><OrgName>University of Trier</OrgName><OrgAddress><City>Trier</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff7"><OrgDivision>Institute of Computer Science</OrgDivision><OrgName>University of Hildesheim</OrgName><OrgAddress><Street>Marienburger Platz 22</Street><Postcode>31141</Postcode><City>Hildesheim</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff8"><OrgName>Interactive Multimedia Systems (IMS)</OrgName><OrgAddress><Street>Clara House, Glenageary, Co.</Street><City>Dublin</City><Country>Ireland</Country></OrgAddress></Affiliation><Affiliation ID="Aff9"><OrgName>PricewaterhouseCoopers LLP, Center for Advanced Research</OrgName><OrgAddress><Street>Ten Almaden Blvd, Suite 1600</Street><Postcode>95113</Postcode><City>San Jose</City><State>CA</State></OrgAddress></Affiliation><Affiliation ID="Aff10"><OrgName>Kaidara</OrgName><OrgAddress><City>Paris</City><Country>France</Country></OrgAddress></Affiliation><Affiliation ID="Aff11"><OrgName>empolis GmbH</OrgName><OrgAddress><Postcode>67657</Postcode><City>Kaiserslautern</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff12"><OrgName>empolis GmbH</OrgName><OrgAddress><Street>Europaallee 10</Street><Postcode>67657</Postcode><City>Kaiserslautern</City><Country>Germany</Country></OrgAddress></Affiliation></AuthorGroup></BookHeader><Part ID="Part2"><PartInfo TocLevels="0"><PartID>2</PartID><PartSequenceNumber>2</PartSequenceNumber><PartTitle>Smarter Business with Case-Based Decision Support</PartTitle><PartChapterCount>3</PartChapterCount><PartContext><SeriesID>558</SeriesID><BookTitle>Developing Industrial Case-Based Reasoning Applications</BookTitle></PartContext></PartInfo><Chapter ID="Chap2" Language="En"><ChapterInfo ChapterType="OriginalPaper" NumberingStyle="ContentOnly" NumberingDepth="2" TocLevels="0" ContainsESM="No"><ChapterID>2</ChapterID><ChapterDOI>10.1007/978-3-540-40994-6_2</ChapterDOI><ChapterSequenceNumber>2</ChapterSequenceNumber><ChapterTitle Language="En">1. Making Smarter Business Decisions in Less Time</ChapterTitle><ChapterFirstPage>9</ChapterFirstPage><ChapterLastPage>20</ChapterLastPage><ChapterCopyright><CopyrightHolderName>Springer-Verlag Berlin Heidelberg</CopyrightHolderName><CopyrightYear>2003</CopyrightYear></ChapterCopyright><ChapterGrants Type="Regular"><MetadataGrant Grant="OpenAccess"></MetadataGrant><AbstractGrant Grant="OpenAccess"></AbstractGrant><BodyPDFGrant Grant="Restricted"></BodyPDFGrant><BodyHTMLGrant Grant="Restricted"></BodyHTMLGrant><BibliographyGrant Grant="Restricted"></BibliographyGrant><ESMGrant Grant="Restricted"></ESMGrant></ChapterGrants><ChapterContext><SeriesID>558</SeriesID><PartID>2</PartID><BookID>978-3-540-40994-6</BookID><BookTitle>Developing Industrial Case-Based Reasoning Applications</BookTitle></ChapterContext></ChapterInfo><ChapterHeader><AuthorGroup><Author AffiliationIDS="Aff6"><AuthorName DisplayOrder="Western"><GivenName>Ralph</GivenName><FamilyName>Bergmann</FamilyName></AuthorName><Contact><Email>bergmann@uni-trier.de</Email></Contact></Author><Author AffiliationIDS="Aff7"><AuthorName DisplayOrder="Western"><GivenName>Klaus-Dieter</GivenName><FamilyName>Althoff</FamilyName></AuthorName><Contact><Email>althoff@iis.uni-hildesheim.de</Email></Contact></Author><Author AffiliationIDS="Aff8"><AuthorName DisplayOrder="Western"><GivenName>Sean</GivenName><FamilyName>Breen</FamilyName></AuthorName><Contact><Email>sbreen@imsgrp.com</Email></Contact></Author><Author AffiliationIDS="Aff9"><AuthorName DisplayOrder="Western"><GivenName>Mehmet</GivenName><FamilyName>Göker</FamilyName></AuthorName><Contact><Email>mehmet.goker@us.pwc.com</Email></Contact></Author><Author AffiliationIDS="Aff10"><AuthorName DisplayOrder="Western"><GivenName>Michel</GivenName><FamilyName>Manago</FamilyName></AuthorName><Contact><Email>mmanago@kaidara.com</Email></Contact></Author><Author AffiliationIDS="Aff11"><AuthorName DisplayOrder="Western"><GivenName>Ralph</GivenName><FamilyName>Traphöner</FamilyName></AuthorName><Contact><Email>ralph.traphoener@empolis.com</Email></Contact></Author><Author AffiliationIDS="Aff12"><AuthorName DisplayOrder="Western"><GivenName>Stefan</GivenName><FamilyName>Wess</FamilyName></AuthorName><Contact><Email>stefan.wess@empolis.com</Email></Contact></Author></AuthorGroup><Abstract ID="Abs1" Language="En"><Heading>Abstract</Heading><Para>A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.</Para></Abstract></ChapterHeader><NoBody></NoBody></Chapter></Part></Book></Series></Publisher></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>1. Making Smarter Business Decisions in Less Time</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>1. Making Smarter Business Decisions in Less Time</title></titleInfo><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Bergmann</namePart><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation><affiliation>E-mail: bergmann@uni-trier.de</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Klaus-Dieter</namePart><namePart type="family">Althoff</namePart><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation><affiliation>E-mail: althoff@iis.uni-hildesheim.de</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Sean</namePart><namePart type="family">Breen</namePart><affiliation>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</affiliation><affiliation>E-mail: sbreen@imsgrp.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Mehmet</namePart><namePart type="family">Göker</namePart><affiliation>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</affiliation><affiliation>E-mail: mehmet.goker@us.pwc.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Michel</namePart><namePart type="family">Manago</namePart><affiliation>Kaidara, Paris, France</affiliation><affiliation>E-mail: mmanago@kaidara.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Traphöner</namePart><affiliation>empolis GmbH, 67657, Kaiserslautern, Germany</affiliation><affiliation>E-mail: ralph.traphoener@empolis.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Stefan</namePart><namePart type="family">Wess</namePart><affiliation>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</affiliation><affiliation>E-mail: stefan.wess@empolis.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="research-article" displayLabel="OriginalPaper"></genre><originInfo><publisher>Springer Berlin Heidelberg</publisher><place><placeTerm type="text">Berlin, Heidelberg</placeTerm></place><dateIssued encoding="w3cdtf">2003</dateIssued><copyrightDate encoding="w3cdtf">2003</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><internetMediaType>text/html</internetMediaType></physicalDescription><abstract lang="en">Abstract: A case-based information system helps to exploit data so that smarter business decisions can be made in less time and/or at lower cost. This is particularly important for customer relationship management (CRM). Customers need knowledge about products and often require help finding the best products to fit their needs. Once they have purchased a product, they often need technical support. Case-based decision support is uniquely able to help companies learn from experience, manage their corporate knowledge as a valuable asset, and support customers both in pre- and after-sales activities. Case-based decision support encompass both case-based reasoning (CBR) technology, which retrieves cases that are similar to a query, and data mining in order to analyze past queries to extract general patterns and rules. Consequently, case-based decision support plays a role both for operational CRM (front office) to help fulfill a short term customer request and for analytical CRM to extract knowledge about customers, enhancing a company’s understanding of their needs, behavior, and long-term expectations. This is increasingly important to corporations as they seek to establish long-term relationships with their customers.</abstract><relatedItem type="host"><titleInfo><title>Developing Industrial Case-Based Reasoning Applications</title><subTitle>The INRECA Methodology</subTitle></titleInfo><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Bergmann</namePart><affiliation>Department of Business Information Systems II, University of Trier, Trier, Germany</affiliation><affiliation>E-mail: bergmann@uni-trier.de</affiliation></name><name type="personal"><namePart type="given">Klaus-Dieter</namePart><namePart type="family">Althoff</namePart><affiliation>Institute of Computer Science, University of Hildesheim, Marienburger Platz 22, 31141, Hildesheim, Germany</affiliation><affiliation>E-mail: althoff@iis.uni-hildesheim.de</affiliation></name><name type="personal"><namePart type="given">Sean</namePart><namePart type="family">Breen</namePart><affiliation>Interactive Multimedia Systems (IMS), Clara House, Glenageary, Co., Dublin, Ireland</affiliation><affiliation>E-mail: sbreen@imsgrp.com</affiliation></name><name type="personal"><namePart type="given">Mehmet</namePart><namePart type="family">Göker</namePart><affiliation>PricewaterhouseCoopers LLP, Center for Advanced Research, Ten Almaden Blvd, Suite 1600, 95113, San Jose, CA</affiliation><affiliation>E-mail: mehmet.goker@us.pwc.com</affiliation></name><name type="personal"><namePart type="given">Michel</namePart><namePart type="family">Manago</namePart><affiliation>Kaidara, Paris, France</affiliation><affiliation>E-mail: mmanago@kaidara.com</affiliation></name><name type="personal"><namePart type="given">Ralph</namePart><namePart type="family">Traphöner</namePart><affiliation>empolis GmbH, 67657, Kaiserslautern, Germany</affiliation><affiliation>E-mail: ralph.traphoener@empolis.com</affiliation></name><name type="personal"><namePart type="given">Stefan</namePart><namePart type="family">Wess</namePart><affiliation>empolis GmbH, Europaallee 10, 67657, Kaiserslautern, Germany</affiliation><affiliation>E-mail: stefan.wess@empolis.com</affiliation></name><genre type="book-series" displayLabel="Monograph"></genre><originInfo><copyrightDate encoding="w3cdtf">2003</copyrightDate><issuance>monographic</issuance></originInfo><subject><genre>Book-Subject-Collection</genre><topic authority="SpringerSubjectCodes" authorityURI="SUCO11645">Computer Science</topic></subject><subject><genre>Book-Subject-Group</genre><topic authority="SpringerSubjectCodes" authorityURI="I">Computer Science</topic><topic authority="SpringerSubjectCodes" authorityURI="I21017">Artificial Intelligence (incl. Robotics)</topic><topic authority="SpringerSubjectCodes" authorityURI="I2301X">Computer Appl. in Administrative Data Processing</topic><topic authority="SpringerSubjectCodes" authorityURI="T11022">Complexity</topic><topic authority="SpringerSubjectCodes" authorityURI="W23067">Operations Research/Decision Theory</topic></subject><identifier type="DOI">10.1007/b94998</identifier><identifier type="ISBN">978-3-540-20737-5</identifier><identifier type="eISBN">978-3-540-40994-6</identifier><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="BookTitleID">59768</identifier><identifier type="BookID">978-3-540-40994-6</identifier><identifier type="BookChapterCount">12</identifier><identifier type="BookVolumeNumber">1612</identifier><identifier type="BookSequenceNumber">1612</identifier><identifier type="PartChapterCount">3</identifier><part><date>2003</date><detail type="part"><title>Smarter Business with Case-Based Decision Support</title></detail><detail type="volume"><number>1612</number><caption>vol.</caption></detail><extent unit="pages"><start>9</start><end>20</end></extent></part><recordInfo><recordOrigin>Springer-Verlag Berlin Heidelberg, 2003</recordOrigin></recordInfo></relatedItem><relatedItem type="series"><titleInfo><title>Lecture Notes in Computer Science</title></titleInfo><name type="personal"><namePart type="given">Gerhard</namePart><namePart type="family">Goos</namePart><affiliation>Karlsruhe University, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Juris</namePart><namePart type="family">Hartmanis</namePart><affiliation>Cornell University, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jan</namePart><namePart type="family">van Leeuwen</namePart><affiliation>Utrecht University, The Netherlands</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><originInfo><copyrightDate encoding="w3cdtf">2003</copyrightDate><issuance>serial</issuance></originInfo><relatedItem type="constituent"><titleInfo><title>Lecture Notes in Artificial Intelligence</title></titleInfo><name type="personal"><namePart type="given">Gerhard</namePart><namePart type="family">Goos</namePart><affiliation>Karlsruhe University, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Juris</namePart><namePart type="family">Hartmanis</namePart><affiliation>Cornell University, NY, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jan</namePart><namePart type="family">van Leeuwen</namePart><affiliation>Utrecht University, The Netherlands</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jaime</namePart><namePart type="given">G.</namePart><namePart type="family">Carbonell</namePart><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Jörg</namePart><namePart type="family">Siekmann</namePart><affiliation>University of Saarland, Saarbrücken, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><genre type="sub-series"></genre><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="SubSeriesID">1244</identifier></relatedItem><identifier type="ISSN">0302-9743</identifier><identifier type="eISSN">1611-3349</identifier><identifier type="SeriesID">558</identifier><recordInfo><recordOrigin>Springer-Verlag Berlin Heidelberg, 2003</recordOrigin></recordInfo></relatedItem><identifier type="istex">C8CC5D98C7ABCE6D9E8950F42C129FF32E2EFD1E</identifier><identifier type="DOI">10.1007/978-3-540-40994-6_2</identifier><identifier type="ChapterID">2</identifier><identifier type="ChapterID">Chap2</identifier><accessCondition type="use and reproduction" contentType="copyright">Springer-Verlag Berlin Heidelberg, 2003</accessCondition><recordInfo><recordContentSource>SPRINGER</recordContentSource><recordOrigin>Springer-Verlag Berlin Heidelberg, 2003</recordOrigin></recordInfo></mods></metadata></istex></record>Pour manipuler ce document sous Unix (Dilib)
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