SLAs Empowering Services in the Future Internet
Identifieur interne : 000C43 ( Istex/Corpus ); précédent : 000C42; suivant : 000C44SLAs Empowering Services in the Future Internet
Auteurs : Joe Butler ; Juan Lambea ; Michael Nolan ; Wolfgang Theilmann ; Francesco Torelli ; Ramin Yahyapour ; Annamaria Chiasera ; Marco PistoreSource :
- Lecture Notes in Computer Science [ 0302-9743 ] ; 2011.
Abstract
Abstract: IT-supported service provisioning has become of major relevance in all industries and domains. However, the goal of reaching a truly service-oriented economy would require that IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. With this paper we claim for the need of creating a holistic view for the management of service level agreements (SLAs) which addresses the management of services and their related SLAs through the complete service lifecycle, from engineering to decommissioning. Furthermore, we propose an SLA management framework that can become a core element for managing SLAs in the Future Internet. Last, we present early results and experiences gained in four different industrial use cases, covering the areas of Enterprise IT, ERP Hosting, Telco Service Aggregation, and eGovernment.
Url:
DOI: 10.1007/978-3-642-20898-0_23
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ISTEX:5B1B0E581F031A92EEB55B7CD4A5325302515F09Le document en format XML
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sort="Yahyapour, Ramin" uniqKey="Yahyapour R" first="Ramin" last="Yahyapour">Ramin Yahyapour</name><affiliation><mods:affiliation>Technische Universität Dortmund, Germany</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: ramin-yahyapour@udo.edu</mods:affiliation></affiliation></author><author><name sortKey="Chiasera, Annamaria" sort="Chiasera, Annamaria" uniqKey="Chiasera A" first="Annamaria" last="Chiasera">Annamaria Chiasera</name><affiliation><mods:affiliation>GPI, Italy</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: achiasera@gpi.it</mods:affiliation></affiliation></author><author><name sortKey="Pistore, Marco" sort="Pistore, Marco" uniqKey="Pistore M" first="Marco" last="Pistore">Marco Pistore</name><affiliation><mods:affiliation>FBK, Italy</mods:affiliation></affiliation><affiliation><mods:affiliation>E-mail: pistore@fbk.eu</mods:affiliation></affiliation></author></analytic><monogr></monogr><series><title level="s">Lecture Notes in Computer Science</title><imprint><date>2011</date></imprint><idno type="ISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="ISSN">0302-9743</idno></series><idno type="istex">5B1B0E581F031A92EEB55B7CD4A5325302515F09</idno><idno type="DOI">10.1007/978-3-642-20898-0_23</idno><idno type="ChapterID">23</idno><idno type="ChapterID">Chap23</idno></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">0302-9743</idno></seriesStmt></fileDesc><profileDesc><textClass></textClass><langUsage><language ident="en">en</language></langUsage></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Abstract: IT-supported service provisioning has become of major relevance in all industries and domains. 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However, the goal of reaching a truly service-oriented economy would require that IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. With this paper we claim for the need of creating a holistic view for the management of service level agreements (SLAs) which addresses the management of services and their related SLAs through the complete service lifecycle, from engineering to decommissioning. Furthermore, we propose an SLA management framework that can become a core element for managing SLAs in the Future Internet. 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Kleinberg</name><affiliations><json:string>Cornell University, Ithaca, NY, USA</json:string></affiliations></json:item><json:item><name>Friedemann Mattern</name><affiliations><json:string>ETH Zurich, Zurich, Switzerland</json:string></affiliations></json:item><json:item><name>John C. Mitchell</name><affiliations><json:string>Stanford University, Stanford, CA, USA</json:string></affiliations></json:item><json:item><name>Moni Naor</name><affiliations><json:string>Weizmann Institute of Science, Rehovot, Israel</json:string></affiliations></json:item><json:item><name>Oscar Nierstrasz</name><affiliations><json:string>University of Bern, Bern, Switzerland</json:string></affiliations></json:item><json:item><name>C. Pandu Rangan</name><affiliations><json:string>Indian Institute of Technology, Madras, India</json:string></affiliations></json:item><json:item><name>Bernhard Steffen</name><affiliations><json:string>University of Dortmund, Dortmund, Germany</json:string></affiliations></json:item><json:item><name>Madhu Sudan</name><affiliations><json:string>Massachusetts Institute of Technology, MA, USA</json:string></affiliations></json:item><json:item><name>Demetri Terzopoulos</name><affiliations><json:string>University of California, Los Angeles, CA, USA</json:string></affiliations></json:item><json:item><name>Doug Tygar</name><affiliations><json:string>University of California, Berkeley, CA, USA</json:string></affiliations></json:item><json:item><name>Moshe Y. Vardi</name><affiliations><json:string>Rice University, Houston, TX, USA</json:string></affiliations></json:item><json:item><name>Gerhard Weikum</name><affiliations><json:string>Max-Planck Institute of Computer Science, Saarbrücken, Germany</json:string></affiliations></json:item></editor><issn><json:string>0302-9743</json:string></issn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>Lecture Notes in Computer Science</title><copyrightDate>2011</copyrightDate></serie><host><editor><json:item><name>John Domingue</name><affiliations><json:string>Knowledge Media Institute (KMi), The Open University, Milton Keynes, UK</json:string><json:string>E-mail: j.b.domingue@open.ac.uk</json:string></affiliations></json:item><json:item><name>Alex Galis</name><affiliations><json:string>Dept. of Electronic and Electrical Engineering, University College London, London, UK</json:string><json:string>E-mail: a.galis@ee.ucl.ac.uk</json:string></affiliations></json:item><json:item><name>Anastasius Gavras</name><affiliations><json:string>Eurescom GmbH, Heidelberg, Germany</json:string><json:string>E-mail: gavras@eurescom.de</json:string></affiliations></json:item><json:item><name>Theodore Zahariadis</name><affiliations><json:string>Synelixis/TEI of Chalkida, Greece</json:string><json:string>E-mail: zahariad@synelexis.com</json:string></affiliations></json:item><json:item><name>Dave Lambert</name><affiliations><json:string>Knowledge Media Institute, The Open University, Milton Keynes, UK</json:string><json:string>E-mail: d.j.lambert@gmail.com</json:string></affiliations></json:item><json:item><name>Frances Cleary</name><affiliations><json:string>Waterford Institute of Technology –TSSG, Waterford, Ireland</json:string><json:string>E-mail: fcleary@tssg.org</json:string></affiliations></json:item><json:item><name>Petros Daras</name><affiliations><json:string>CERTH-ITI, Thessaloniki, Greece</json:string><json:string>E-mail: daras@iti.gr</json:string></affiliations></json:item><json:item><name>Srdjan Krco</name><affiliations><json:string>Ericsson Serbia, Belgrade, Serbia</json:string><json:string>E-mail: srdjan.krco@ericsson.com</json:string></affiliations></json:item><json:item><name>Henning Müller</name><affiliations><json:string>Business Information Systems, University of Applied Sciences Western Switzerland, Sierre, Switzerland</json:string><json:string>E-mail: henning.mueller@hevs.ch</json:string></affiliations></json:item><json:item><name>Man-Sze Li</name><affiliations><json:string>IC Focus, London, UK</json:string><json:string>E-mail: msli@icfocus.co.uk</json:string></affiliations></json:item><json:item><name>Hans Schaffers</name><affiliations><json:string>ESoCE Net, Dialogic, Aalto University School of Economics (CKIR), Aalto, Finland</json:string><json:string>E-mail: hschaffers@esoce.net</json:string></affiliations></json:item><json:item><name>Volkmar Lotz</name><affiliations><json:string>SAP Research, Sophia Antipolis, France</json:string><json:string>E-mail: volkmar.lotz@sap.com</json:string></affiliations></json:item><json:item><name>Federico Alvarez</name><affiliations><json:string>Universidad Politécnica de Madrid, Spain</json:string><json:string>E-mail: fag@gatv.ssr.upm.es</json:string></affiliations></json:item><json:item><name>Burkhard Stiller</name><affiliations><json:string>University of Zurich, Switzerland</json:string><json:string>E-mail: stiller@ifi.uzh.ch</json:string></affiliations></json:item><json:item><name>Stamatis Karnouskos</name><affiliations><json:string>SAP Research, Karlsruhe, Germany</json:string><json:string>E-mail: stamatis.karnouskos@sap.com</json:string></affiliations></json:item><json:item><name>Susanna Avessta</name><affiliations><json:string>Université Pierre et Marie Curie (UPMC), Paris, France</json:string><json:string>E-mail: susanna.avessta@lip6.fr</json:string></affiliations></json:item><json:item><name>Michael Nilsson</name><affiliations><json:string>Lulea University of Technology, Lulea, Sweden</json:string><json:string>E-mail: michael.nilsson@cdt.ltu.se</json:string></affiliations></json:item></editor><subject><json:item><value>Computer Science</value></json:item><json:item><value>Computer Science</value></json:item><json:item><value>Computer Communication Networks</value></json:item><json:item><value>Information Systems Applications (incl.Internet)</value></json:item><json:item><value>Information Storage and Retrieval</value></json:item><json:item><value>Multimedia Information Systems</value></json:item><json:item><value>Communications Engineering, Networks</value></json:item><json:item><value>Computers and Society</value></json:item></subject><isbn><json:string>978-3-642-20897-3</json:string></isbn><language><json:string>unknown</json:string></language><eissn><json:string>1611-3349</json:string></eissn><title>The Future 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xml:id="author-2"><persName><forename type="first">Juan</forename><surname>Lambea</surname></persName><email>juanlr@tid.com</email><affiliation>Telefónica Investigación y Desarrollo, Spain</affiliation></author><author xml:id="author-3"><persName><forename type="first">Michael</forename><surname>Nolan</surname></persName><email>michael.nolan@intel.com</email><affiliation>Intel, Ireland</affiliation></author><author xml:id="author-4"><persName><forename type="first">Wolfgang</forename><surname>Theilmann</surname></persName><email>wolfgang.theilmann@sap.com</email><affiliation>SAP AG, Germany</affiliation></author><author xml:id="author-5"><persName><forename type="first">Francesco</forename><surname>Torelli</surname></persName><email>francesco.torelli@eng.com</email><affiliation>ENG, Italy</affiliation></author><author xml:id="author-6"><persName><forename type="first">Ramin</forename><surname>Yahyapour</surname></persName><email>ramin-yahyapour@udo.edu</email><affiliation>Technische Universität Dortmund, Germany</affiliation></author><author xml:id="author-7"><persName><forename type="first">Annamaria</forename><surname>Chiasera</surname></persName><email>achiasera@gpi.it</email><affiliation>GPI, Italy</affiliation></author><author xml:id="author-8"><persName><forename type="first">Marco</forename><surname>Pistore</surname></persName><email>pistore@fbk.eu</email><affiliation>FBK, Italy</affiliation></author></analytic><monogr><title level="m">The Future Internet</title><title level="m" type="sub">Future Internet Assembly 2011: Achievements and Technological Promises</title><idno type="pISBN">978-3-642-20897-3</idno><idno type="eISBN">978-3-642-20898-0</idno><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="DOI">10.1007/978-3-642-20898-0</idno><idno type="book-ID">978-3-642-20898-0</idno><idno type="book-title-ID">270232</idno><idno type="book-sequence-number">6656</idno><idno type="book-volume-number">6656</idno><idno type="book-chapter-count">32</idno><editor><persName><forename type="first">John</forename><surname>Domingue</surname></persName><email>j.b.domingue@open.ac.uk</email><affiliation>Knowledge Media Institute (KMi), The Open University, Milton Keynes, UK</affiliation></editor><editor><persName><forename type="first">Alex</forename><surname>Galis</surname></persName><email>a.galis@ee.ucl.ac.uk</email><affiliation>Dept. of Electronic and Electrical Engineering, University College London, London, UK</affiliation></editor><editor><persName><forename type="first">Anastasius</forename><surname>Gavras</surname></persName><email>gavras@eurescom.de</email><affiliation>Eurescom GmbH, Heidelberg, Germany</affiliation></editor><editor><persName><forename type="first">Theodore</forename><surname>Zahariadis</surname></persName><email>zahariad@synelexis.com</email><affiliation>Synelixis/TEI of Chalkida, Greece</affiliation></editor><editor><persName><forename type="first">Dave</forename><surname>Lambert</surname></persName><email>d.j.lambert@gmail.com</email><affiliation>Knowledge Media Institute, The Open University, Milton Keynes, UK</affiliation></editor><editor><persName><forename type="first">Frances</forename><surname>Cleary</surname></persName><email>fcleary@tssg.org</email><affiliation>Waterford Institute of Technology –TSSG, Waterford, Ireland</affiliation></editor><editor><persName><forename type="first">Petros</forename><surname>Daras</surname></persName><email>daras@iti.gr</email><affiliation>CERTH-ITI, Thessaloniki, Greece</affiliation></editor><editor><persName><forename type="first">Srdjan</forename><surname>Krco</surname></persName><email>srdjan.krco@ericsson.com</email><affiliation>Ericsson Serbia, Belgrade, Serbia</affiliation></editor><editor><persName><forename type="first">Henning</forename><surname>Müller</surname></persName><email>henning.mueller@hevs.ch</email><affiliation>Business Information Systems, University of Applied Sciences Western Switzerland, Sierre, Switzerland</affiliation></editor><editor><persName><forename type="first">Man-Sze</forename><surname>Li</surname></persName><email>msli@icfocus.co.uk</email><affiliation>IC Focus, London, UK</affiliation></editor><editor><persName><forename type="first">Hans</forename><surname>Schaffers</surname></persName><email>hschaffers@esoce.net</email><affiliation>ESoCE Net, Dialogic, Aalto University School of Economics (CKIR), Aalto, Finland</affiliation></editor><editor><persName><forename type="first">Volkmar</forename><surname>Lotz</surname></persName><email>volkmar.lotz@sap.com</email><affiliation>SAP Research, Sophia Antipolis, France</affiliation></editor><editor><persName><forename type="first">Federico</forename><surname>Alvarez</surname></persName><email>fag@gatv.ssr.upm.es</email><affiliation>Universidad Politécnica de Madrid, Spain</affiliation></editor><editor><persName><forename type="first">Burkhard</forename><surname>Stiller</surname></persName><email>stiller@ifi.uzh.ch</email><affiliation>University of Zurich, Switzerland</affiliation></editor><editor><persName><forename type="first">Stamatis</forename><surname>Karnouskos</surname></persName><email>stamatis.karnouskos@sap.com</email><affiliation>SAP Research, Karlsruhe, Germany</affiliation></editor><editor><persName><forename type="first">Susanna</forename><surname>Avessta</surname></persName><email>susanna.avessta@lip6.fr</email><affiliation>Université Pierre et Marie Curie (UPMC), Paris, France</affiliation></editor><editor><persName><forename type="first">Michael</forename><surname>Nilsson</surname></persName><email>michael.nilsson@cdt.ltu.se</email><affiliation>Lulea University of Technology, Lulea, Sweden</affiliation></editor><imprint><publisher>Springer Berlin Heidelberg</publisher><pubPlace>Berlin, Heidelberg</pubPlace><date type="published" when="2011"></date><biblScope unit="volume">6656</biblScope><biblScope unit="page" from="327">327</biblScope><biblScope unit="page" to="338">338</biblScope></imprint></monogr><series><title level="s">Lecture Notes in Computer Science</title><editor><persName><forename type="first">David</forename><surname>Hutchison</surname></persName><affiliation>Lancaster University, Lancaster, UK</affiliation></editor><editor><persName><forename type="first">Takeo</forename><surname>Kanade</surname></persName><affiliation>Carnegie Mellon University, Pittsburgh, PA, USA</affiliation></editor><editor><persName><forename type="first">Josef</forename><surname>Kittler</surname></persName><affiliation>University of Surrey, Guildford, UK</affiliation></editor><editor><persName><forename type="first">Jon</forename><forename type="first">M.</forename><surname>Kleinberg</surname></persName><affiliation>Cornell University, Ithaca, NY, USA</affiliation></editor><editor><persName><forename type="first">Friedemann</forename><surname>Mattern</surname></persName><affiliation>ETH Zurich, Zurich, Switzerland</affiliation></editor><editor><persName><forename type="first">John</forename><forename type="first">C.</forename><surname>Mitchell</surname></persName><affiliation>Stanford University, Stanford, CA, USA</affiliation></editor><editor><persName><forename type="first">Moni</forename><surname>Naor</surname></persName><affiliation>Weizmann Institute of Science, Rehovot, Israel</affiliation></editor><editor><persName><forename type="first">Oscar</forename><surname>Nierstrasz</surname></persName><affiliation>University of Bern, Bern, Switzerland</affiliation></editor><editor><persName><forename type="first">C.</forename><surname>Pandu Rangan</surname></persName><affiliation>Indian Institute of Technology, Madras, India</affiliation></editor><editor><persName><forename type="first">Bernhard</forename><surname>Steffen</surname></persName><affiliation>University of Dortmund, Dortmund, Germany</affiliation></editor><editor><persName><forename type="first">Madhu</forename><surname>Sudan</surname></persName><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation></editor><editor><persName><forename type="first">Demetri</forename><surname>Terzopoulos</surname></persName><affiliation>University of California, Los Angeles, CA, USA</affiliation></editor><editor><persName><forename type="first">Doug</forename><surname>Tygar</surname></persName><affiliation>University of California, Berkeley, CA, USA</affiliation></editor><editor><persName><forename type="first">Moshe</forename><forename type="first">Y.</forename><surname>Vardi</surname></persName><affiliation>Rice University, Houston, TX, USA</affiliation></editor><editor><persName><forename type="first">Gerhard</forename><surname>Weikum</surname></persName><affiliation>Max-Planck Institute of Computer Science, Saarbrücken, Germany</affiliation></editor><biblScope><date>2011</date></biblScope><biblScope unit="volume">VI</biblScope><idno type="pISSN">0302-9743</idno><idno type="eISSN">1611-3349</idno><idno type="series-Id">558</idno></series><idno type="istex">5B1B0E581F031A92EEB55B7CD4A5325302515F09</idno><idno type="DOI">10.1007/978-3-642-20898-0_23</idno><idno type="ChapterID">23</idno><idno type="ChapterID">Chap23</idno></biblStruct></sourceDesc></fileDesc><profileDesc><creation><date>2011</date></creation><langUsage><language ident="en">en</language></langUsage><abstract xml:lang="en"><p>Abstract: IT-supported service provisioning has become of major relevance in all industries and domains. However, the goal of reaching a truly service-oriented economy would require that IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. With this paper we claim for the need of creating a holistic view for the management of service level agreements (SLAs) which addresses the management of services and their related SLAs through the complete service lifecycle, from engineering to decommissioning. Furthermore, we propose an SLA management framework that can become a core element for managing SLAs in the Future Internet. Last, we present early results and experiences gained in four different industrial use cases, covering the areas of Enterprise IT, ERP Hosting, Telco Service Aggregation, and eGovernment.</p></abstract><textClass><keywords scheme="Book-Subject-Collection"><list><label>SUCO11645</label><item><term>Computer Science</term></item></list></keywords></textClass><textClass><keywords scheme="Book-Subject-Group"><list><label>I</label><label>I13022</label><label>I18040</label><label>I18032</label><label>I18059</label><label>T24035</label><label>I24040</label><item><term>Computer Science</term></item><item><term>Computer Communication Networks</term></item><item><term>Information Systems Applications (incl.Internet)</term></item><item><term>Information Storage and Retrieval</term></item><item><term>Multimedia Information Systems</term></item><item><term>Communications Engineering, Networks</term></item><item><term>Computers and Society</term></item></list></keywords></textClass></profileDesc><revisionDesc><change when="2011">Published</change><change xml:id="refBibs-istex" who="#ISTEX-API" when="2016-09-22">References added</change></revisionDesc></teiHeader></istex:fulltextTEI><json:item><original>false</original><mimetype>text/plain</mimetype><extension>txt</extension><uri>https://api.istex.fr/document/5B1B0E581F031A92EEB55B7CD4A5325302515F09/fulltext/txt</uri></json:item></fulltext><metadata><istex:metadataXml wicri:clean="Springer, Publisher found" wicri:toSee="no header"><istex:xmlDeclaration>version="1.0" encoding="UTF-8"</istex:xmlDeclaration><istex:docType PUBLIC="-//Springer-Verlag//DTD A++ V2.4//EN" URI="http://devel.springer.de/A++/V2.4/DTD/A++V2.4.dtd" name="istex:docType"></istex:docType><istex:document><Publisher><PublisherInfo><PublisherName>Springer Berlin Heidelberg</PublisherName><PublisherLocation>Berlin, Heidelberg</PublisherLocation></PublisherInfo><Series><SeriesInfo SeriesType="Series" TocLevels="0"><SeriesID>558</SeriesID><SeriesPrintISSN>0302-9743</SeriesPrintISSN><SeriesElectronicISSN>1611-3349</SeriesElectronicISSN><SeriesTitle Language="En">Lecture Notes in Computer Science</SeriesTitle></SeriesInfo><SeriesHeader><EditorGroup><Editor AffiliationIDS="Aff1"><EditorName DisplayOrder="Western"><GivenName>David</GivenName><FamilyName>Hutchison</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff2"><EditorName DisplayOrder="Western"><GivenName>Takeo</GivenName><FamilyName>Kanade</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff3"><EditorName DisplayOrder="Western"><GivenName>Josef</GivenName><FamilyName>Kittler</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff4"><EditorName DisplayOrder="Western"><GivenName>Jon</GivenName><GivenName>M.</GivenName><FamilyName>Kleinberg</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff5"><EditorName DisplayOrder="Western"><GivenName>Friedemann</GivenName><FamilyName>Mattern</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff6"><EditorName DisplayOrder="Western"><GivenName>John</GivenName><GivenName>C.</GivenName><FamilyName>Mitchell</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff7"><EditorName DisplayOrder="Western"><GivenName>Moni</GivenName><FamilyName>Naor</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff8"><EditorName DisplayOrder="Western"><GivenName>Oscar</GivenName><FamilyName>Nierstrasz</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff9"><EditorName DisplayOrder="Western"><GivenName>C.</GivenName><FamilyName>Pandu Rangan</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff10"><EditorName DisplayOrder="Western"><GivenName>Bernhard</GivenName><FamilyName>Steffen</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff11"><EditorName DisplayOrder="Western"><GivenName>Madhu</GivenName><FamilyName>Sudan</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff12"><EditorName DisplayOrder="Western"><GivenName>Demetri</GivenName><FamilyName>Terzopoulos</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff13"><EditorName DisplayOrder="Western"><GivenName>Doug</GivenName><FamilyName>Tygar</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff14"><EditorName DisplayOrder="Western"><GivenName>Moshe</GivenName><GivenName>Y.</GivenName><FamilyName>Vardi</FamilyName></EditorName></Editor><Editor AffiliationIDS="Aff15"><EditorName DisplayOrder="Western"><GivenName>Gerhard</GivenName><FamilyName>Weikum</FamilyName></EditorName></Editor><Affiliation ID="Aff1"><OrgName>Lancaster University</OrgName><OrgAddress><City>Lancaster</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff2"><OrgName>Carnegie Mellon University</OrgName><OrgAddress><City>Pittsburgh</City><State>PA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff3"><OrgName>University of Surrey</OrgName><OrgAddress><City>Guildford</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff4"><OrgName>Cornell University</OrgName><OrgAddress><City>Ithaca</City><State>NY</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff5"><OrgName>ETH Zurich</OrgName><OrgAddress><City>Zurich</City><Country>Switzerland</Country></OrgAddress></Affiliation><Affiliation ID="Aff6"><OrgName>Stanford University</OrgName><OrgAddress><City>Stanford</City><State>CA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff7"><OrgName>Weizmann Institute of Science</OrgName><OrgAddress><City>Rehovot</City><Country>Israel</Country></OrgAddress></Affiliation><Affiliation ID="Aff8"><OrgName>University of Bern</OrgName><OrgAddress><City>Bern</City><Country>Switzerland</Country></OrgAddress></Affiliation><Affiliation ID="Aff9"><OrgName>Indian Institute of Technology</OrgName><OrgAddress><City>Madras</City><Country>India</Country></OrgAddress></Affiliation><Affiliation ID="Aff10"><OrgName>University of Dortmund</OrgName><OrgAddress><City>Dortmund</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff11"><OrgName>Massachusetts Institute of Technology</OrgName><OrgAddress><State>MA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff12"><OrgName>University of California</OrgName><OrgAddress><City>Los Angeles</City><State>CA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff13"><OrgName>University of California</OrgName><OrgAddress><City>Berkeley</City><State>CA</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff14"><OrgName>Rice University</OrgName><OrgAddress><City>Houston</City><State>TX</State><Country>USA</Country></OrgAddress></Affiliation><Affiliation ID="Aff15"><OrgName>Max-Planck Institute of Computer Science</OrgName><OrgAddress><City>Saarbrücken</City><Country>Germany</Country></OrgAddress></Affiliation></EditorGroup></SeriesHeader><Book Language="En"><BookInfo BookProductType="Proceedings" ContainsESM="No" Language="En" MediaType="eBook" NumberingDepth="2" NumberingStyle="ContentOnly" OutputMedium="All" TocLevels="0"><BookID>978-3-642-20898-0</BookID><BookTitle>The Future Internet</BookTitle><BookSubTitle>Future Internet Assembly 2011: Achievements and Technological Promises</BookSubTitle><BookVolumeNumber>6656</BookVolumeNumber><BookSequenceNumber>6656</BookSequenceNumber><BookDOI>10.1007/978-3-642-20898-0</BookDOI><BookTitleID>270232</BookTitleID><BookPrintISBN>978-3-642-20897-3</BookPrintISBN><BookElectronicISBN>978-3-642-20898-0</BookElectronicISBN><BookChapterCount>32</BookChapterCount><BookCopyright><CopyrightHolderName>The Editor(s) (if applicable) and Authors</CopyrightHolderName><CopyrightYear>2011</CopyrightYear></BookCopyright><BookSubjectGroup><BookSubject Code="I" Type="Primary">Computer Science</BookSubject><BookSubject Code="I13022" Priority="1" Type="Secondary">Computer Communication Networks</BookSubject><BookSubject Code="I18040" Priority="2" Type="Secondary">Information Systems Applications (incl.Internet)</BookSubject><BookSubject Code="I18032" Priority="3" Type="Secondary">Information Storage and Retrieval</BookSubject><BookSubject Code="I18059" Priority="4" Type="Secondary">Multimedia Information Systems</BookSubject><BookSubject Code="T24035" Priority="5" Type="Secondary">Communications Engineering, Networks</BookSubject><BookSubject Code="I24040" Priority="6" Type="Secondary">Computers and Society</BookSubject><SubjectCollection Code="SUCO11645">Computer Science</SubjectCollection></BookSubjectGroup><BookContext><SeriesID>558</SeriesID></BookContext></BookInfo><BookHeader><EditorGroup><Editor AffiliationIDS="Aff16"><EditorName DisplayOrder="Western"><GivenName>John</GivenName><FamilyName>Domingue</FamilyName></EditorName><Contact><Email>j.b.domingue@open.ac.uk</Email></Contact></Editor><Editor AffiliationIDS="Aff17"><EditorName DisplayOrder="Western"><GivenName>Alex</GivenName><FamilyName>Galis</FamilyName></EditorName><Contact><Email>a.galis@ee.ucl.ac.uk</Email></Contact></Editor><Editor AffiliationIDS="Aff18"><EditorName DisplayOrder="Western"><GivenName>Anastasius</GivenName><FamilyName>Gavras</FamilyName></EditorName><Contact><Email>gavras@eurescom.de</Email></Contact></Editor><Editor AffiliationIDS="Aff19"><EditorName DisplayOrder="Western"><GivenName>Theodore</GivenName><FamilyName>Zahariadis</FamilyName></EditorName><Contact><Email>zahariad@synelexis.com</Email></Contact></Editor><Editor AffiliationIDS="Aff20"><EditorName DisplayOrder="Western"><GivenName>Dave</GivenName><FamilyName>Lambert</FamilyName></EditorName><Contact><Email>d.j.lambert@gmail.com</Email></Contact></Editor><Editor AffiliationIDS="Aff21"><EditorName DisplayOrder="Western"><GivenName>Frances</GivenName><FamilyName>Cleary</FamilyName></EditorName><Contact><Email>fcleary@tssg.org</Email></Contact></Editor><Editor AffiliationIDS="Aff22"><EditorName DisplayOrder="Western"><GivenName>Petros</GivenName><FamilyName>Daras</FamilyName></EditorName><Contact><Email>daras@iti.gr</Email></Contact></Editor><Editor AffiliationIDS="Aff23"><EditorName DisplayOrder="Western"><GivenName>Srdjan</GivenName><FamilyName>Krco</FamilyName></EditorName><Contact><Email>srdjan.krco@ericsson.com</Email></Contact></Editor><Editor AffiliationIDS="Aff24"><EditorName DisplayOrder="Western"><GivenName>Henning</GivenName><FamilyName>Müller</FamilyName></EditorName><Contact><Email>henning.mueller@hevs.ch</Email></Contact></Editor><Editor AffiliationIDS="Aff25"><EditorName DisplayOrder="Western"><GivenName>Man-Sze</GivenName><FamilyName>Li</FamilyName></EditorName><Contact><Email>msli@icfocus.co.uk</Email></Contact></Editor><Editor AffiliationIDS="Aff26"><EditorName DisplayOrder="Western"><GivenName>Hans</GivenName><FamilyName>Schaffers</FamilyName></EditorName><Contact><Email>hschaffers@esoce.net</Email></Contact></Editor><Editor AffiliationIDS="Aff27"><EditorName DisplayOrder="Western"><GivenName>Volkmar</GivenName><FamilyName>Lotz</FamilyName></EditorName><Contact><Email>volkmar.lotz@sap.com</Email></Contact></Editor><Editor AffiliationIDS="Aff28"><EditorName DisplayOrder="Western"><GivenName>Federico</GivenName><FamilyName>Alvarez</FamilyName></EditorName><Contact><Email>fag@gatv.ssr.upm.es</Email></Contact></Editor><Editor AffiliationIDS="Aff29"><EditorName DisplayOrder="Western"><GivenName>Burkhard</GivenName><FamilyName>Stiller</FamilyName></EditorName><Contact><Email>stiller@ifi.uzh.ch</Email></Contact></Editor><Editor AffiliationIDS="Aff30"><EditorName DisplayOrder="Western"><GivenName>Stamatis</GivenName><FamilyName>Karnouskos</FamilyName></EditorName><Contact><Email>stamatis.karnouskos@sap.com</Email></Contact></Editor><Editor AffiliationIDS="Aff31"><EditorName DisplayOrder="Western"><GivenName>Susanna</GivenName><FamilyName>Avessta</FamilyName></EditorName><Contact><Email>susanna.avessta@lip6.fr</Email></Contact></Editor><Editor AffiliationIDS="Aff32"><EditorName DisplayOrder="Western"><GivenName>Michael</GivenName><FamilyName>Nilsson</FamilyName></EditorName><Contact><Email>michael.nilsson@cdt.ltu.se</Email></Contact></Editor><Affiliation ID="Aff16"><OrgDivision>Knowledge Media Institute (KMi)</OrgDivision><OrgName>The Open University</OrgName><OrgAddress><City>Milton Keynes</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff17"><OrgDivision>Dept. of Electronic and Electrical Engineering</OrgDivision><OrgName>University College London</OrgName><OrgAddress><City>London</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff18"><OrgName>Eurescom GmbH</OrgName><OrgAddress><City>Heidelberg</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff19"><OrgName>Synelixis/TEI of Chalkida</OrgName><OrgAddress><Country>Greece</Country></OrgAddress></Affiliation><Affiliation ID="Aff20"><OrgDivision>Knowledge Media Institute</OrgDivision><OrgName>The Open University</OrgName><OrgAddress><City>Milton Keynes</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff21"><OrgName>Waterford Institute of Technology –TSSG</OrgName><OrgAddress><City>Waterford</City><Country>Ireland</Country></OrgAddress></Affiliation><Affiliation ID="Aff22"><OrgName>CERTH-ITI</OrgName><OrgAddress><City>Thessaloniki</City><Country>Greece</Country></OrgAddress></Affiliation><Affiliation ID="Aff23"><OrgName>Ericsson Serbia</OrgName><OrgAddress><City>Belgrade</City><Country>Serbia</Country></OrgAddress></Affiliation><Affiliation ID="Aff24"><OrgDivision>Business Information Systems</OrgDivision><OrgName>University of Applied Sciences Western Switzerland</OrgName><OrgAddress><City>Sierre</City><Country>Switzerland</Country></OrgAddress></Affiliation><Affiliation ID="Aff25"><OrgName>IC Focus</OrgName><OrgAddress><City>London</City><Country>UK</Country></OrgAddress></Affiliation><Affiliation ID="Aff26"><OrgDivision>ESoCE Net, Dialogic</OrgDivision><OrgName>Aalto University School of Economics (CKIR)</OrgName><OrgAddress><City>Aalto</City><Country>Finland</Country></OrgAddress></Affiliation><Affiliation ID="Aff27"><OrgName>SAP Research</OrgName><OrgAddress><City>Sophia Antipolis</City><Country>France</Country></OrgAddress></Affiliation><Affiliation ID="Aff28"><OrgName>Universidad Politécnica de Madrid</OrgName><OrgAddress><Country>Spain</Country></OrgAddress></Affiliation><Affiliation ID="Aff29"><OrgName>University of Zurich</OrgName><OrgAddress><Country>Switzerland</Country></OrgAddress></Affiliation><Affiliation ID="Aff30"><OrgName>SAP Research</OrgName><OrgAddress><City>Karlsruhe</City><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff31"><OrgName>Université Pierre et Marie Curie (UPMC)</OrgName><OrgAddress><City>Paris</City><Country>France</Country></OrgAddress></Affiliation><Affiliation ID="Aff32"><OrgName>Lulea University of Technology</OrgName><OrgAddress><City>Lulea</City><Country>Sweden</Country></OrgAddress></Affiliation></EditorGroup></BookHeader><Part ID="Part6"><PartInfo TocLevels="0"><PartID>6</PartID><PartNumber>VI</PartNumber><PartSequenceNumber>6</PartSequenceNumber><PartTitle>Future Internet Areas: Services</PartTitle><PartChapterCount>3</PartChapterCount><PartContext><SeriesID>558</SeriesID><BookTitle>The Future Internet</BookTitle></PartContext></PartInfo><Chapter ID="Chap23" Language="En"><ChapterInfo ChapterType="OriginalPaper" ContainsESM="No" NumberingDepth="2" NumberingStyle="ContentOnly" TocLevels="0"><ChapterID>23</ChapterID><ChapterDOI>10.1007/978-3-642-20898-0_23</ChapterDOI><ChapterSequenceNumber>23</ChapterSequenceNumber><ChapterTitle Language="En">SLAs Empowering Services in the Future Internet</ChapterTitle><ChapterFirstPage>327</ChapterFirstPage><ChapterLastPage>338</ChapterLastPage><ChapterCopyright><CopyrightHolderName>Springer-Verlag Berlin Heidelberg</CopyrightHolderName><CopyrightYear>2011</CopyrightYear></ChapterCopyright><ChapterGrants Type="OpenChoice"><MetadataGrant Grant="OpenAccess"></MetadataGrant><AbstractGrant Grant="OpenAccess"></AbstractGrant><BodyPDFGrant Grant="OpenAccess"></BodyPDFGrant><BodyHTMLGrant Grant="OpenAccess"></BodyHTMLGrant><BibliographyGrant Grant="OpenAccess"></BibliographyGrant><ESMGrant Grant="OpenAccess"></ESMGrant></ChapterGrants><ChapterContext><SeriesID>558</SeriesID><PartID>6</PartID><BookID>978-3-642-20898-0</BookID><BookTitle>The Future Internet</BookTitle></ChapterContext></ChapterInfo><ChapterHeader><AuthorGroup><Author AffiliationIDS="Aff33"><AuthorName DisplayOrder="Western"><GivenName>Joe</GivenName><FamilyName>Butler</FamilyName></AuthorName><Contact><Email>joe.m.butler@intel.com</Email></Contact></Author><Author AffiliationIDS="Aff34"><AuthorName DisplayOrder="Western"><GivenName>Juan</GivenName><FamilyName>Lambea</FamilyName></AuthorName><Contact><Email>juanlr@tid.com</Email></Contact></Author><Author AffiliationIDS="Aff33"><AuthorName DisplayOrder="Western"><GivenName>Michael</GivenName><FamilyName>Nolan</FamilyName></AuthorName><Contact><Email>michael.nolan@intel.com</Email></Contact></Author><Author AffiliationIDS="Aff35"><AuthorName DisplayOrder="Western"><GivenName>Wolfgang</GivenName><FamilyName>Theilmann</FamilyName></AuthorName><Contact><Email>wolfgang.theilmann@sap.com</Email></Contact></Author><Author AffiliationIDS="Aff36"><AuthorName DisplayOrder="Western"><GivenName>Francesco</GivenName><FamilyName>Torelli</FamilyName></AuthorName><Contact><Email>francesco.torelli@eng.com</Email></Contact></Author><Author AffiliationIDS="Aff37"><AuthorName DisplayOrder="Western"><GivenName>Ramin</GivenName><FamilyName>Yahyapour</FamilyName></AuthorName><Contact><Email>ramin-yahyapour@udo.edu</Email></Contact></Author><Author AffiliationIDS="Aff38"><AuthorName DisplayOrder="Western"><GivenName>Annamaria</GivenName><FamilyName>Chiasera</FamilyName></AuthorName><Contact><Email>achiasera@gpi.it</Email></Contact></Author><Author AffiliationIDS="Aff39"><AuthorName DisplayOrder="Western"><GivenName>Marco</GivenName><FamilyName>Pistore</FamilyName></AuthorName><Contact><Email>pistore@fbk.eu</Email></Contact></Author><Affiliation ID="Aff33"><OrgName>Intel</OrgName><OrgAddress><Country>Ireland</Country></OrgAddress></Affiliation><Affiliation ID="Aff34"><OrgName>Telefónica Investigación y Desarrollo</OrgName><OrgAddress><Country>Spain</Country></OrgAddress></Affiliation><Affiliation ID="Aff35"><OrgName>SAP AG</OrgName><OrgAddress><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff36"><OrgName>ENG</OrgName><OrgAddress><Country>Italy</Country></OrgAddress></Affiliation><Affiliation ID="Aff37"><OrgName>Technische Universität Dortmund</OrgName><OrgAddress><Country>Germany</Country></OrgAddress></Affiliation><Affiliation ID="Aff38"><OrgName>GPI</OrgName><OrgAddress><Country>Italy</Country></OrgAddress></Affiliation><Affiliation ID="Aff39"><OrgName>FBK</OrgName><OrgAddress><Country>Italy</Country></OrgAddress></Affiliation></AuthorGroup><Abstract ID="Abs1" Language="En"><Heading>Abstract</Heading><Para>IT-supported service provisioning has become of major relevance in all industries and domains. However, the goal of reaching a truly service-oriented economy would require that IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. With this paper we claim for the need of creating a holistic view for the management of service level agreements (SLAs) which addresses the management of services and their related SLAs through the complete service lifecycle, from engineering to decommissioning. Furthermore, we propose an SLA management framework that can become a core element for managing SLAs in the Future Internet. Last, we present early results and experiences gained in four different industrial use cases, covering the areas of Enterprise IT, ERP Hosting, Telco Service Aggregation, and eGovernment.</Para></Abstract><KeywordGroup Language="En"><Heading>Keywords</Heading><Keyword>Service Level Agreement</Keyword><Keyword>Cloud</Keyword><Keyword>Service Lifecycle</Keyword></KeywordGroup><ArticleNote Type="Misc"><SimplePara>The research leading to these results is partially supported by the European Community’s Seventh Framework Programme ([FP7/2001-2013]) under grant agreement n° 216556.</SimplePara></ArticleNote></ChapterHeader><NoBody></NoBody></Chapter></Part></Book></Series></Publisher></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>SLAs Empowering Services in the Future Internet</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>SLAs Empowering Services in the Future Internet</title></titleInfo><name type="personal"><namePart type="given">Joe</namePart><namePart type="family">Butler</namePart><affiliation>Intel, Ireland</affiliation><affiliation>E-mail: joe.m.butler@intel.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Juan</namePart><namePart type="family">Lambea</namePart><affiliation>Telefónica Investigación y Desarrollo, Spain</affiliation><affiliation>E-mail: juanlr@tid.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Michael</namePart><namePart type="family">Nolan</namePart><affiliation>Intel, Ireland</affiliation><affiliation>E-mail: michael.nolan@intel.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Wolfgang</namePart><namePart type="family">Theilmann</namePart><affiliation>SAP AG, Germany</affiliation><affiliation>E-mail: wolfgang.theilmann@sap.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Francesco</namePart><namePart type="family">Torelli</namePart><affiliation>ENG, Italy</affiliation><affiliation>E-mail: francesco.torelli@eng.com</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Ramin</namePart><namePart type="family">Yahyapour</namePart><affiliation>Technische Universität Dortmund, Germany</affiliation><affiliation>E-mail: ramin-yahyapour@udo.edu</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Annamaria</namePart><namePart type="family">Chiasera</namePart><affiliation>GPI, Italy</affiliation><affiliation>E-mail: achiasera@gpi.it</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Marco</namePart><namePart type="family">Pistore</namePart><affiliation>FBK, Italy</affiliation><affiliation>E-mail: pistore@fbk.eu</affiliation><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="conference" displayLabel="OriginalPaper"></genre><originInfo><publisher>Springer Berlin Heidelberg</publisher><place><placeTerm type="text">Berlin, Heidelberg</placeTerm></place><dateIssued encoding="w3cdtf">2011</dateIssued><copyrightDate encoding="w3cdtf">2011</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><internetMediaType>text/html</internetMediaType></physicalDescription><abstract lang="en">Abstract: IT-supported service provisioning has become of major relevance in all industries and domains. However, the goal of reaching a truly service-oriented economy would require that IT-based services can be flexibly traded as economic good, i.e. under well defined and dependable conditions and with clearly associated costs. With this paper we claim for the need of creating a holistic view for the management of service level agreements (SLAs) which addresses the management of services and their related SLAs through the complete service lifecycle, from engineering to decommissioning. Furthermore, we propose an SLA management framework that can become a core element for managing SLAs in the Future Internet. Last, we present early results and experiences gained in four different industrial use cases, covering the areas of Enterprise IT, ERP Hosting, Telco Service Aggregation, and eGovernment.</abstract><relatedItem type="host"><titleInfo><title>The Future Internet</title><subTitle>Future Internet Assembly 2011: Achievements and Technological Promises</subTitle></titleInfo><name type="personal"><namePart type="given">John</namePart><namePart type="family">Domingue</namePart><affiliation>Knowledge Media Institute (KMi), The Open University, Milton Keynes, UK</affiliation><affiliation>E-mail: j.b.domingue@open.ac.uk</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Alex</namePart><namePart type="family">Galis</namePart><affiliation>Dept. of Electronic and Electrical Engineering, University College London, London, UK</affiliation><affiliation>E-mail: a.galis@ee.ucl.ac.uk</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Anastasius</namePart><namePart type="family">Gavras</namePart><affiliation>Eurescom GmbH, Heidelberg, Germany</affiliation><affiliation>E-mail: gavras@eurescom.de</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Theodore</namePart><namePart type="family">Zahariadis</namePart><affiliation>Synelixis/TEI of Chalkida, Greece</affiliation><affiliation>E-mail: zahariad@synelexis.com</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Dave</namePart><namePart type="family">Lambert</namePart><affiliation>Knowledge Media Institute, The Open University, Milton Keynes, UK</affiliation><affiliation>E-mail: d.j.lambert@gmail.com</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Frances</namePart><namePart type="family">Cleary</namePart><affiliation>Waterford Institute of Technology –TSSG, Waterford, Ireland</affiliation><affiliation>E-mail: fcleary@tssg.org</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Petros</namePart><namePart type="family">Daras</namePart><affiliation>CERTH-ITI, Thessaloniki, Greece</affiliation><affiliation>E-mail: daras@iti.gr</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Srdjan</namePart><namePart type="family">Krco</namePart><affiliation>Ericsson Serbia, Belgrade, Serbia</affiliation><affiliation>E-mail: srdjan.krco@ericsson.com</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Henning</namePart><namePart type="family">Müller</namePart><affiliation>Business Information Systems, University of Applied Sciences Western Switzerland, Sierre, Switzerland</affiliation><affiliation>E-mail: henning.mueller@hevs.ch</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Man-Sze</namePart><namePart type="family">Li</namePart><affiliation>IC Focus, London, UK</affiliation><affiliation>E-mail: msli@icfocus.co.uk</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Hans</namePart><namePart type="family">Schaffers</namePart><affiliation>ESoCE Net, Dialogic, Aalto University School of Economics (CKIR), Aalto, Finland</affiliation><affiliation>E-mail: hschaffers@esoce.net</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Volkmar</namePart><namePart type="family">Lotz</namePart><affiliation>SAP Research, Sophia Antipolis, France</affiliation><affiliation>E-mail: volkmar.lotz@sap.com</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Federico</namePart><namePart type="family">Alvarez</namePart><affiliation>Universidad Politécnica de Madrid, Spain</affiliation><affiliation>E-mail: fag@gatv.ssr.upm.es</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Burkhard</namePart><namePart type="family">Stiller</namePart><affiliation>University of Zurich, Switzerland</affiliation><affiliation>E-mail: stiller@ifi.uzh.ch</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Stamatis</namePart><namePart type="family">Karnouskos</namePart><affiliation>SAP Research, Karlsruhe, Germany</affiliation><affiliation>E-mail: stamatis.karnouskos@sap.com</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Susanna</namePart><namePart type="family">Avessta</namePart><affiliation>Université Pierre et Marie Curie (UPMC), Paris, France</affiliation><affiliation>E-mail: susanna.avessta@lip6.fr</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Michael</namePart><namePart type="family">Nilsson</namePart><affiliation>Lulea University of Technology, Lulea, Sweden</affiliation><affiliation>E-mail: michael.nilsson@cdt.ltu.se</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><genre type="book-series" displayLabel="Proceedings"></genre><originInfo><copyrightDate encoding="w3cdtf">2011</copyrightDate><issuance>monographic</issuance></originInfo><subject><genre>Book-Subject-Collection</genre><topic authority="SpringerSubjectCodes" authorityURI="SUCO11645">Computer Science</topic></subject><subject><genre>Book-Subject-Group</genre><topic authority="SpringerSubjectCodes" authorityURI="I">Computer Science</topic><topic 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type="family">Steffen</namePart><affiliation>University of Dortmund, Dortmund, Germany</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Madhu</namePart><namePart type="family">Sudan</namePart><affiliation>Massachusetts Institute of Technology, MA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Demetri</namePart><namePart type="family">Terzopoulos</namePart><affiliation>University of California, Los Angeles, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Doug</namePart><namePart type="family">Tygar</namePart><affiliation>University of California, Berkeley, CA, USA</affiliation><role><roleTerm type="text">editor</roleTerm></role></name><name type="personal"><namePart type="given">Moshe</namePart><namePart type="given">Y.</namePart><namePart 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