Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC
Identifieur interne : 001F62 ( Istex/Corpus ); précédent : 001F61; suivant : 001F63Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC
Auteurs : Yoram M. Kalman ; Gilad Ravid ; Daphne R. Raban ; Sheizaf RafaeliSource :
- Journal of Computer‐Mediated Communication [ 1083-6101 ] ; 2006-10.
Abstract
This study examines the chronemics of response latencies in asynchronous computer‐mediated communication (CMC) by analyzing three datasets comprising a total of more than 150,000 responses: email responses created by corporate employees, responses created by university students in course discussion groups, and responses to questions posted in a public, commercial online information market. Mathematical analysis of response latencies reveals a normative pattern common to all three datasets: The response latencies yielded a power‐law distribution, such that most of the responses (at least 70%) were created within the average response latency of the responders, while very few (at most 4%) of the responses were created after a period longer than 10 times the average response latency. These patterns persist across diverse user populations, contexts, technologies, and average response latencies. Moreover, it is shown that the same pattern appears in traditional, spoken communication and in other forms of online media such as online surveys. The implications of this uniformity are discussed, and three normative chronemic zones are identified.
Url:
DOI: 10.1111/j.1083-6101.2006.00312.x
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ISTEX:1699A940CAB6906F9F916085944DECC97B49A2D0Le document en format XML
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Kalman is a doctoral student at the University of Haifa’s Center for the Study of the Information Society – InfoSoc. His research topic is “online silence.” Other research interests include CMC, non‐verbal cues in online communication, and e‐learning. Address: InfoSoc, Jacobs Building, Haifa University, Mount Carmel, 31905, Israel</note><affiliation>Yoram M. Kalman is a doctoral student at the University of Haifa’s Center for the Study of the Information Society – InfoSoc. His research topic is “online silence.” Other research interests include CMC, non‐verbal cues in online communication, and e‐learning. 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He researches in the areas of computer‐mediated communication, distance education, supply chain management simulations, social networks, and online group communication. Address: Annenberg Center for Communication, 734 W. Adams Blvd., Los Angeles, CA, 90089 USA</affiliation><affiliation>Ben Gurion University of the Negev and Annenberg Center for CommunicationUniversity of Southern California</affiliation></author><author><persName><forename type="first">Daphne R.</forename><surname>Raban</surname></persName><note type="biography">Daphne R. Raban is a lecturer in the Graduate School of Management and a Fellow of CRI and InfoSoc, University of Haifa. Her research interests are in the value of information, information sharing, and games and simulations. Address: InfoSoc, Jacobs Building, Haifa University, Mount Carmel, 31905, Israel</note><affiliation>Daphne R. Raban is a lecturer in the Graduate School of Management and a Fellow of CRI and InfoSoc, University of Haifa. 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Mathematical analysis of response latencies reveals a normative pattern common to all three datasets: The response latencies yielded a power‐law distribution, such that most of the responses (at least 70%) were created within the average response latency of the responders, while very few (at most 4%) of the responses were created after a period longer than 10 times the average response latency. These patterns persist across diverse user populations, contexts, technologies, and average response latencies. Moreover, it is shown that the same pattern appears in traditional, spoken communication and in other forms of online media such as online surveys. 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University of Haifa</unparsedAffiliation></affiliation></affiliationGroup><abstractGroup><abstract type="main" xml:lang="en"><title type="main">Abstract</title><p> <i>This study examines the chronemics of response latencies in asynchronous computer‐mediated communication (CMC) by analyzing three datasets comprising a total of more than 150,000 responses: email responses created by corporate employees, responses created by university students in course discussion groups, and responses to questions posted in a public, commercial online information market. Mathematical analysis of response latencies reveals a normative pattern common to all three datasets: The response latencies yielded a power‐law distribution, such that most of the responses (at least 70%) were created within the average response latency of the responders, while very few (at most 4%) of the responses were created after a period longer than 10 times the average response latency. These patterns persist across diverse user populations, contexts, technologies, and average response latencies. Moreover, it is shown that the same pattern appears in traditional, spoken communication and in other forms of online media such as online surveys. The implications of this uniformity are discussed, and three normative chronemic zones are identified.</i> </p></abstract></abstractGroup></contentMeta></header></component></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC</title></titleInfo><name type="personal"><namePart type="given">Yoram M.</namePart><namePart type="family">Kalman</namePart><affiliation>Center for the Study of the Information Society University of Haifa</affiliation><description>Yoram M. Kalman is a doctoral student at the University of Haifa’s Center for the Study of the Information Society – InfoSoc. His research topic is “online silence.” Other research interests include CMC, non‐verbal cues in online communication, and e‐learning. Address: InfoSoc, Jacobs Building, Haifa University, Mount Carmel, 31905, Israel</description><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Gilad</namePart><namePart type="family">Ravid</namePart><affiliation>Ben Gurion University of the Negev and Annenberg Center for CommunicationUniversity of Southern California</affiliation><description>Gilad Ravid is a post doctorate fellow at the Annenberg Center for Communication, USC and lecturer at the Industrial Engineering Department, Ben Gurion University of the Negev, Israel. He researches in the areas of computer‐mediated communication, distance education, supply chain management simulations, social networks, and online group communication. Address: Annenberg Center for Communication, 734 W. Adams Blvd., Los Angeles, CA, 90089 USA</description><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Daphne R.</namePart><namePart type="family">Raban</namePart><affiliation>Graduate School of ManagementUniversity of Haifa</affiliation><description>Daphne R. Raban is a lecturer in the Graduate School of Management and a Fellow of CRI and InfoSoc, University of Haifa. Her research interests are in the value of information, information sharing, and games and simulations. Address: InfoSoc, Jacobs Building, Haifa University, Mount Carmel, 31905, Israel</description><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Sheizaf</namePart><namePart type="family">Rafaeli</namePart><affiliation>Center for the Study of the Information Society and Graduate School of ManagementUniversity of Haifa</affiliation><description>Sheizaf Rafaeli is director of InfoSoc ‐ the Center for the Study of the Information Society, and head of the Graduate School of Management, at the University of Haifa. He is interested in computers and networks as media. Address: InfoSoc, Jacobs Building, Haifa University, Mount Carmel, 31905, Israel</description><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="article" displayLabel="article"></genre><originInfo><publisher>Blackwell Publishing Inc</publisher><place><placeTerm type="text">Malden, USA</placeTerm></place><dateIssued encoding="w3cdtf">2006-10</dateIssued><copyrightDate encoding="w3cdtf">2006</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><internetMediaType>text/html</internetMediaType><extent unit="figures">2</extent><extent unit="tables">2</extent><extent unit="references">82</extent></physicalDescription><abstract lang="en">This study examines the chronemics of response latencies in asynchronous computer‐mediated communication (CMC) by analyzing three datasets comprising a total of more than 150,000 responses: email responses created by corporate employees, responses created by university students in course discussion groups, and responses to questions posted in a public, commercial online information market. Mathematical analysis of response latencies reveals a normative pattern common to all three datasets: The response latencies yielded a power‐law distribution, such that most of the responses (at least 70%) were created within the average response latency of the responders, while very few (at most 4%) of the responses were created after a period longer than 10 times the average response latency. These patterns persist across diverse user populations, contexts, technologies, and average response latencies. Moreover, it is shown that the same pattern appears in traditional, spoken communication and in other forms of online media such as online surveys. 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