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<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en">Process mapping and the integration of care</title><author><name sortKey="Santana, Silvina" sort="Santana, Silvina" uniqKey="Santana S" first="Silvina" last="Santana">Silvina Santana</name></author><author><name sortKey="Redondo, Patricia" sort="Redondo, Patricia" uniqKey="Redondo P" first="Patrícia" last="Redondo">Patrícia Redondo</name></author></titleStmt><publicationStmt><idno type="wicri:source">PMC</idno><idno type="pmc">3184795</idno><idno type="url">http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3184795</idno><idno type="RBID">PMC:3184795</idno><idno type="pmid">NONE</idno><date when="2011">2011</date><idno type="wicri:Area/Pmc/Corpus">000273</idno><idno type="wicri:explorRef" wicri:stream="Pmc" wicri:step="Corpus" wicri:corpus="PMC">000273</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en" level="a" type="main">Process mapping and the integration of care</title><author><name sortKey="Santana, Silvina" sort="Santana, Silvina" uniqKey="Santana S" first="Silvina" last="Santana">Silvina Santana</name></author><author><name sortKey="Redondo, Patricia" sort="Redondo, Patricia" uniqKey="Redondo P" first="Patrícia" last="Redondo">Patrícia Redondo</name></author></analytic><series><title level="j">International Journal of Integrated Care</title><idno type="eISSN">1568-4156</idno><imprint><date when="2011">2011</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><sec id="st1"><title>Introduction</title><p>The main objective of this work is to show how process mapping may contribute to the improvement of intra- and inter-organizational integration of care.</p></sec><sec id="st2"><title>Theory and methods</title><p>Under logic of service integration, quality of care depends not only on how the internal processes are implemented, but also on the quality of the transitions of care with external entities. We conducted a case study on a health centre located in the Centre Region of Portugal. Data was collected during the first semester of 2009. Petri nets were used as a modeling tool.</p></sec><sec id="st3"><title>Results</title><p>We mapped eleven processes involving a patient directly. The informality of many of the processes became evident. Activities are guided by formalisms imposed by law and by the good practices of professionals. Some processes are not normalized and represented in the computerized information system. The media most used to communicate with other entities are the phone and paper. Under the RNCCI (Rede Nacional de Cuidados Integrados e Continuados—National Network for Integrated Care), the information is all organized in an integrated manner, and the processes are support by a customized, nation-wide, web-based information system. However, this platform is not integrated with the other applications in use.</p></sec><sec id="st4"><title>Conclusions and discussion</title><p>We have demonstrated the viability and the benefits of process mapping techniques in the context of a Health Centre. It allowed to identify and understand the ‘what’, ‘why’, ‘when’, ‘where’, ‘who’ of each process, sub-process, task and activity and to develop graphical views of the processes.</p></sec></div></front></TEI><pmc article-type="abstract"><pmc-dir>properties open_access</pmc-dir>
<front><journal-meta><journal-id journal-id-type="nlm-ta">Int J Integr Care</journal-id><journal-id journal-id-type="publisher-id">IJIC</journal-id><journal-title-group><journal-title>International Journal of Integrated Care</journal-title></journal-title-group><issn pub-type="epub">1568-4156</issn><publisher><publisher-name>Igitur Publishing</publisher-name><publisher-loc>Utrecht, The Netherlands</publisher-loc></publisher></journal-meta><article-meta><article-id pub-id-type="pmc">3184795</article-id><article-id pub-id-type="publisher-id">ijic2011119</article-id><article-categories><subj-group subj-group-type="heading"><subject>Poster Abstract</subject></subj-group></article-categories><title-group><article-title>Process mapping and the integration of care</article-title></title-group><contrib-group><contrib contrib-type="author"><name><surname>Santana</surname><given-names>Silvina</given-names></name><degrees>PhD</degrees><role>Associate Professor with Agregação</role><aff>Department of Economics, Institute of Electronics Engineering and Telematics of Aveiro, Management and Industrial Engineering, University of Aveiro, Portugal</aff></contrib><contrib contrib-type="author"><name><surname>Redondo</surname><given-names>Patrícia</given-names></name><degrees>MSc, PhD Candidate</degrees><aff>Department of Economics, Institute of Electronics Engineering and Telematics of Aveiro, Management and Industrial Engineering, University of Aveiro, Portugal</aff></contrib></contrib-group><author-notes><corresp id="cor1">Correspondence to: Silvina Santana, E-mail: <email>silvina.santana@ua.pt</email></corresp></author-notes><pub-date pub-type="collection"><season>Jul-Sep</season><year>2011</year></pub-date><pub-date pub-type="epub"><day>1</day><month>8</month><year>2011</year></pub-date><volume>11</volume><issue>Suppl</issue><elocation-id>e119</elocation-id><ext-link ext-link-type="uri" xlink:href="http://persistent-identifier.nl/?identifier=URN:NBN:NL:UI:10-1-101556/ijic2011-119">URN:NBN:NL:UI:10-1-101556 / ijic2011-119</ext-link><ext-link ext-link-type="uri" xlink:href="http://www.ijic.org">http://www.ijic.org</ext-link><permissions><copyright-statement>Copyright 2011, International Journal of Integrated Care (IJIC)</copyright-statement><copyright-year>2011</copyright-year><license license-type="creative-commons" xlink:href="http://creativecommons.org/licenses/by-nc/3.0"><license-p><pmc-comment>CREATIVE COMMONS</pmc-comment>This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (<ext-link ext-link-type="uri" xlink:href="http://creativecommons.org/licenses/by-nc/3.0">http://creativecommons.org/licenses/by-nc/3.0</ext-link>), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.</license-p></license></permissions><abstract><sec id="st1"><title>Introduction</title><p>The main objective of this work is to show how process mapping may contribute to the improvement of intra- and inter-organizational integration of care.</p></sec><sec id="st2"><title>Theory and methods</title><p>Under logic of service integration, quality of care depends not only on how the internal processes are implemented, but also on the quality of the transitions of care with external entities. We conducted a case study on a health centre located in the Centre Region of Portugal. Data was collected during the first semester of 2009. Petri nets were used as a modeling tool.</p></sec><sec id="st3"><title>Results</title><p>We mapped eleven processes involving a patient directly. The informality of many of the processes became evident. Activities are guided by formalisms imposed by law and by the good practices of professionals. Some processes are not normalized and represented in the computerized information system. The media most used to communicate with other entities are the phone and paper. Under the RNCCI (Rede Nacional de Cuidados Integrados e Continuados—National Network for Integrated Care), the information is all organized in an integrated manner, and the processes are support by a customized, nation-wide, web-based information system. However, this platform is not integrated with the other applications in use.</p></sec><sec id="st4"><title>Conclusions and discussion</title><p>We have demonstrated the viability and the benefits of process mapping techniques in the context of a Health Centre. It allowed to identify and understand the ‘what’, ‘why’, ‘when’, ‘where’, ‘who’ of each process, sub-process, task and activity and to develop graphical views of the processes.</p></sec></abstract><kwd-group><title>Keywords</title><kwd>primary care</kwd><kwd>health centers</kwd><kwd>integrated care</kwd><kwd>processes map</kwd><kwd>care transitions</kwd><kwd>Portugal</kwd></kwd-group></article-meta></front></pmc></record>Pour manipuler ce document sous Unix (Dilib)
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