Effective Risk Communication for Public Health Emergency: Reflection on the COVID-19 (2019-nCoV) Outbreak in Wuhan, China
Identifieur interne : 000530 ( Main/Exploration ); précédent : 000529; suivant : 000531Effective Risk Communication for Public Health Emergency: Reflection on the COVID-19 (2019-nCoV) Outbreak in Wuhan, China
Auteurs : Liwei Zhang ; Huijie Li ; Kelin ChenSource :
- Healthcare [ 2227-9032 ] ; 2020.
Abstract
Risk communication is critical to emergency management. The objective of this paper is to illustrate the effective process and attention points of risk communication reflecting on the COVID-19 (2019-nCoV) outbreak in Wuhan, China. We provide the timeline of risk communication progress in Wuhan and use a message-centered approach to identify problems that it entailed. It was found that the delayed decision making of the local government officials and the limited information disclosure should be mainly responsible for the ineffective risk communication. The principles for effective risk communication concerning Wuhan’s outbreak management were also discussed. The whole communication process is suggested to integrate the accessibility and openness of risk information, the timing and frequency of communication, and the strategies dealing with uncertainties. Based on these principles and lessons from Wuhan’s case, this paper employed a simplified Government–Expert–Public risk communication model to illustrate a collaborative network for effective risk communication.
Url:
DOI: 10.3390/healthcare8010064
PubMed: 32245157
PubMed Central: 7151105
Affiliations:
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<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en">Effective Risk Communication for Public Health Emergency: Reflection on the COVID-19 (2019-nCoV) Outbreak in Wuhan, China</title><author><name sortKey="Zhang, Liwei" sort="Zhang, Liwei" uniqKey="Zhang L" first="Liwei" last="Zhang">Liwei Zhang</name><affiliation><nlm:aff id="af1-healthcare-08-00064">School of Public Administration, Jilin University, Changchun 130012, China;<email>lihuijie@jlu.edu.cn</email></nlm:aff></affiliation></author><author><name sortKey="Li, Huijie" sort="Li, Huijie" uniqKey="Li H" first="Huijie" last="Li">Huijie Li</name><affiliation><nlm:aff id="af1-healthcare-08-00064">School of Public Administration, Jilin University, Changchun 130012, China;<email>lihuijie@jlu.edu.cn</email></nlm:aff></affiliation></author><author><name sortKey="Chen, Kelin" sort="Chen, Kelin" uniqKey="Chen K" first="Kelin" last="Chen">Kelin Chen</name><affiliation><nlm:aff id="af2-healthcare-08-00064">Institute of Urban Governance, Shenzhen University, Shenzhen 518060, China;<email>chenkelin@szu.edu.cn</email></nlm:aff></affiliation></author></titleStmt><publicationStmt><idno type="wicri:source">PMC</idno><idno type="pmid">32245157</idno><idno type="pmc">7151105</idno><idno type="url">http://www.ncbi.nlm.nih.gov/pmc/articles/PMC7151105</idno><idno type="RBID">PMC:7151105</idno><idno type="doi">10.3390/healthcare8010064</idno><date when="2020">2020</date><idno type="wicri:Area/Pmc/Corpus">000672</idno><idno type="wicri:explorRef" wicri:stream="Pmc" wicri:step="Corpus" wicri:corpus="PMC">000672</idno><idno type="wicri:Area/Pmc/Curation">000672</idno><idno type="wicri:explorRef" wicri:stream="Pmc" wicri:step="Curation">000672</idno><idno type="wicri:Area/Pmc/Checkpoint">000446</idno><idno type="wicri:explorRef" wicri:stream="Pmc" wicri:step="Checkpoint">000446</idno><idno type="wicri:Area/Ncbi/Merge">000C61</idno><idno type="wicri:Area/Ncbi/Curation">000C61</idno><idno type="wicri:Area/Ncbi/Checkpoint">000C61</idno><idno type="wicri:Area/Main/Merge">000530</idno><idno type="wicri:Area/Main/Curation">000530</idno><idno type="wicri:Area/Main/Exploration">000530</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en" level="a" type="main">Effective Risk Communication for Public Health Emergency: Reflection on the COVID-19 (2019-nCoV) Outbreak in Wuhan, China</title><author><name sortKey="Zhang, Liwei" sort="Zhang, Liwei" uniqKey="Zhang L" first="Liwei" last="Zhang">Liwei Zhang</name><affiliation><nlm:aff id="af1-healthcare-08-00064">School of Public Administration, Jilin University, Changchun 130012, China;<email>lihuijie@jlu.edu.cn</email></nlm:aff></affiliation></author><author><name sortKey="Li, Huijie" sort="Li, Huijie" uniqKey="Li H" first="Huijie" last="Li">Huijie Li</name><affiliation><nlm:aff id="af1-healthcare-08-00064">School of Public Administration, Jilin University, Changchun 130012, China;<email>lihuijie@jlu.edu.cn</email></nlm:aff></affiliation></author><author><name sortKey="Chen, Kelin" sort="Chen, Kelin" uniqKey="Chen K" first="Kelin" last="Chen">Kelin Chen</name><affiliation><nlm:aff id="af2-healthcare-08-00064">Institute of Urban Governance, Shenzhen University, Shenzhen 518060, China;<email>chenkelin@szu.edu.cn</email></nlm:aff></affiliation></author></analytic><series><title level="j">Healthcare</title><idno type="eISSN">2227-9032</idno><imprint><date when="2020">2020</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p>Risk communication is critical to emergency management. The objective of this paper is to illustrate the effective process and attention points of risk communication reflecting on the COVID-19 (2019-nCoV) outbreak in Wuhan, China. We provide the timeline of risk communication progress in Wuhan and use a message-centered approach to identify problems that it entailed. It was found that the delayed decision making of the local government officials and the limited information disclosure should be mainly responsible for the ineffective risk communication. The principles for effective risk communication concerning Wuhan’s outbreak management were also discussed. The whole communication process is suggested to integrate the accessibility and openness of risk information, the timing and frequency of communication, and the strategies dealing with uncertainties. Based on these principles and lessons from Wuhan’s case, this paper employed a simplified Government–Expert–Public risk communication model to illustrate a collaborative network for effective risk communication.</p></div></front><back><div1 type="bibliography"><listBibl><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="Kenis, P" uniqKey="Kenis P">P. Kenis</name></author><author><name sortKey="Schol, L G" uniqKey="Schol L">L.G. Schol</name></author><author><name sortKey="Kraaj Dirkzwager, M M" uniqKey="Kraaj Dirkzwager M">M.M. Kraaj-Dirkzwager</name></author><author><name sortKey="Timen, A" uniqKey="Timen A">A. Timen</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Campbell Lendrum, D" uniqKey="Campbell Lendrum D">D. Campbell-lendrum</name></author><author><name sortKey="Manga, L" uniqKey="Manga L">L. Manga</name></author><author><name sortKey="Bagayoko, M" uniqKey="Bagayoko M">M. 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Charlebois</name></author><author><name sortKey="Summan, A" uniqKey="Summan A">A. Summan</name></author></analytic></biblStruct><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="Boholm, " uniqKey="Boholm ">Å. Boholm</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Savage, L J" uniqKey="Savage L">L.J. Savage</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="French, S" uniqKey="French S">S. French</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Tucker, W T" uniqKey="Tucker W">W.T. Tucker</name></author><author><name sortKey="Ferson, S" uniqKey="Ferson S">S. Ferson</name></author></analytic></biblStruct><biblStruct><analytic><author><name sortKey="Gesser Edelsburg, A" uniqKey="Gesser Edelsburg A">A. Gesser-Edelsburg</name></author><author><name sortKey="Shir Raz, Y" uniqKey="Shir Raz Y">Y. 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