The More the Better? A Comparison of the Information Sources Used by the Public during Two Infectious Disease Outbreaks
Identifieur interne : 000757 ( Pmc/Checkpoint ); précédent : 000756; suivant : 000758The More the Better? A Comparison of the Information Sources Used by the Public during Two Infectious Disease Outbreaks
Auteurs : Cynthia G. Jardine [Canada] ; Franziska U. Boerner [Allemagne] ; Amanda D. Boyd [États-Unis] ; S. Michelle Driedger [Canada]Source :
- PLoS ONE [ 1932-6203 ] ; 2015.
Abstract
Recent infectious disease outbreaks have resulted in renewed recognition of the importance of risk communication planning and execution to public health control strategies. Key to these efforts is public access to information that is understandable, reliable and meets their needs for informed decision-making on protective health behaviours. Learning from the trends in sources used in previous outbreaks will enable improvements in information access in future outbreaks. Two separate random-digit dialled telephone surveys were conducted in Alberta, Canada, to explore information sources used by the public, together with their perceived usefulness and credibility, during the 2003 Severe Acute Respiratory Syndrome (SARS) epidemic (n = 1209) and 2009–2010 H1N1 pandemic (n = 1206). Traditional mass media were the most used information sources in both surveys. Although use of the Internet increased from 25% during SARS to 56% during H1N1, overall use of social media was not as high as anticipated. Friends and relatives were commonly used as an information source, but were not deemed very useful or credible. Conversely, doctors and health professionals were considered credible, but not consulted as frequently. The use of five or more information sources increased by almost 60% between the SARS and H1N1 surveys. There was a shift to older, more educated and more affluent respondents between the surveys, most likely caused by a decrease in the use of landlines amongst younger Canadians. It was concluded that people are increasingly using multiple sources of health risk information, presumably in a complementary manner. Subsequently, although using online media is important, this should be used to augment rather than replace more traditional information channels. Efforts should be made to improve knowledge transfer to health care professionals and doctors and provide them with opportunities to be more accessible as information sources. Finally, the future use of telephone surveys needs to account for the changing demographics of the respondents accessed through such surveys.
Url:
DOI: 10.1371/journal.pone.0140028
PubMed: 26485302
PubMed Central: 4618063
Affiliations:
- Allemagne, Canada, États-Unis
- Bade-Wurtemberg, District de Karlsruhe, Manitoba, Washington (État)
- Karlsruhe, Winnipeg
- Université du Manitoba
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Boerner</name><affiliation wicri:level="3"><nlm:aff id="aff002"><addr-line>Institute for Technology Assessment and Systems Analysis, Karlsruhe Institute of Technology, Karlsruhe, Germany</addr-line></nlm:aff><country xml:lang="fr">Allemagne</country><wicri:regionArea>Institute for Technology Assessment and Systems Analysis, Karlsruhe Institute of Technology, Karlsruhe</wicri:regionArea><placeName><region type="land" nuts="1">Bade-Wurtemberg</region><region type="district" nuts="2">District de Karlsruhe</region><settlement type="city">Karlsruhe</settlement></placeName></affiliation></author><author><name sortKey="Boyd, Amanda D" sort="Boyd, Amanda D" uniqKey="Boyd A" first="Amanda D." last="Boyd">Amanda D. Boyd</name><affiliation wicri:level="2"><nlm:aff id="aff003"><addr-line>The Edward R. 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A Comparison of the Information Sources Used by the Public during Two Infectious Disease Outbreaks</title><author><name sortKey="Jardine, Cynthia G" sort="Jardine, Cynthia G" uniqKey="Jardine C" first="Cynthia G." last="Jardine">Cynthia G. Jardine</name><affiliation wicri:level="1"><nlm:aff id="aff001"><addr-line>School of Public Health, University of Alberta, Edmonton, Alberta, Canada</addr-line></nlm:aff><country xml:lang="fr">Canada</country><wicri:regionArea>School of Public Health, University of Alberta, Edmonton, Alberta</wicri:regionArea><wicri:noRegion>Alberta</wicri:noRegion></affiliation></author><author><name sortKey="Boerner, Franziska U" sort="Boerner, Franziska U" uniqKey="Boerner F" first="Franziska U." last="Boerner">Franziska U. Boerner</name><affiliation wicri:level="3"><nlm:aff id="aff002"><addr-line>Institute for Technology Assessment and Systems Analysis, Karlsruhe Institute of Technology, Karlsruhe, Germany</addr-line></nlm:aff><country xml:lang="fr">Allemagne</country><wicri:regionArea>Institute for Technology Assessment and Systems Analysis, Karlsruhe Institute of Technology, Karlsruhe</wicri:regionArea><placeName><region type="land" nuts="1">Bade-Wurtemberg</region><region type="district" nuts="2">District de Karlsruhe</region><settlement type="city">Karlsruhe</settlement></placeName></affiliation></author><author><name sortKey="Boyd, Amanda D" sort="Boyd, Amanda D" uniqKey="Boyd A" first="Amanda D." last="Boyd">Amanda D. Boyd</name><affiliation wicri:level="2"><nlm:aff id="aff003"><addr-line>The Edward R. Murrow College of Communication, Washington State University, Pullman, Washington, United States of America</addr-line></nlm:aff><country xml:lang="fr">États-Unis</country><wicri:regionArea>The Edward R. Murrow College of Communication, Washington State University, Pullman, Washington</wicri:regionArea><placeName><region type="state">Washington (État)</region></placeName></affiliation></author><author><name sortKey="Driedger, S Michelle" sort="Driedger, S Michelle" uniqKey="Driedger S" first="S. Michelle" last="Driedger">S. Michelle Driedger</name><affiliation wicri:level="4"><nlm:aff id="aff004"><addr-line>Community Health Sciences, University of Manitoba, Winnipeg, Manitoba, Canada</addr-line></nlm:aff><country xml:lang="fr">Canada</country><wicri:regionArea>Community Health Sciences, University of Manitoba, Winnipeg, Manitoba</wicri:regionArea><orgName type="university">Université du Manitoba</orgName><placeName><settlement type="city">Winnipeg</settlement><region type="state">Manitoba</region></placeName></affiliation></author></analytic><series><title level="j">PLoS ONE</title><idno type="eISSN">1932-6203</idno><imprint><date when="2015">2015</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p>Recent infectious disease outbreaks have resulted in renewed recognition of the importance of risk communication planning and execution to public health control strategies. Key to these efforts is public access to information that is understandable, reliable and meets their needs for informed decision-making on protective health behaviours. Learning from the trends in sources used in previous outbreaks will enable improvements in information access in future outbreaks. Two separate random-digit dialled telephone surveys were conducted in Alberta, Canada, to explore information sources used by the public, together with their perceived usefulness and credibility, during the 2003 Severe Acute Respiratory Syndrome (SARS) epidemic (n = 1209) and 2009–2010 H1N1 pandemic (n = 1206). Traditional mass media were the most used information sources in both surveys. Although use of the Internet increased from 25% during SARS to 56% during H1N1, overall use of social media was not as high as anticipated. Friends and relatives were commonly used as an information source, but were not deemed very useful or credible. Conversely, doctors and health professionals were considered credible, but not consulted as frequently. The use of five or more information sources increased by almost 60% between the SARS and H1N1 surveys. There was a shift to older, more educated and more affluent respondents between the surveys, most likely caused by a decrease in the use of landlines amongst younger Canadians. It was concluded that people are increasingly using multiple sources of health risk information, presumably in a complementary manner. Subsequently, although using online media is important, this should be used to augment rather than replace more traditional information channels. Efforts should be made to improve knowledge transfer to health care professionals and doctors and provide them with opportunities to be more accessible as information sources. Finally, the future use of telephone surveys needs to account for the changing demographics of the respondents accessed through such surveys.</p></div></front><back><div1 type="bibliography"><listBibl><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="O Alley, P" uniqKey="O Alley P">P O’Malley</name></author><author><name sortKey="Rainford, J" uniqKey="Rainford J">J Rainford</name></author><author><name sortKey="Thompson, A" uniqKey="Thompson A">A Thompson</name></author></analytic></biblStruct><biblStruct></biblStruct><biblStruct><analytic><author><name sortKey="Dickmann, P" uniqKey="Dickmann P">P Dickmann</name></author><author><name sortKey="Biedenkopf, N" uniqKey="Biedenkopf N">N Biedenkopf</name></author><author><name sortKey="Keeping, S" uniqKey="Keeping S">S Keeping</name></author><author><name sortKey="Eickmann, M" uniqKey="Eickmann M">M Eickmann</name></author><author><name sortKey="Becker, S" uniqKey="Becker 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<front><journal-meta><journal-id journal-id-type="nlm-ta">PLoS One</journal-id><journal-id journal-id-type="iso-abbrev">PLoS ONE</journal-id><journal-id journal-id-type="publisher-id">plos</journal-id><journal-id journal-id-type="pmc">plosone</journal-id><journal-title-group><journal-title>PLoS ONE</journal-title></journal-title-group><issn pub-type="epub">1932-6203</issn><publisher><publisher-name>Public Library of Science</publisher-name><publisher-loc>San Francisco, CA USA</publisher-loc></publisher></journal-meta><article-meta><article-id pub-id-type="pmid">26485302</article-id><article-id pub-id-type="pmc">4618063</article-id><article-id pub-id-type="doi">10.1371/journal.pone.0140028</article-id><article-id pub-id-type="publisher-id">PONE-D-14-49127</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group></article-categories><title-group><article-title>The More the Better? A Comparison of the Information Sources Used by the Public during Two Infectious Disease Outbreaks</article-title><alt-title alt-title-type="running-head">Public Information Sources during Infectious Disease Outbreaks</alt-title></title-group><contrib-group><contrib contrib-type="author" equal-contrib="yes"><name><surname>Jardine</surname><given-names>Cynthia G.</given-names></name><xref ref-type="aff" rid="aff001"><sup>1</sup></xref><xref rid="cor001" ref-type="corresp">*</xref></contrib><contrib contrib-type="author" equal-contrib="yes"><name><surname>Boerner</surname><given-names>Franziska U.</given-names></name><xref ref-type="aff" rid="aff002"><sup>2</sup></xref></contrib><contrib contrib-type="author"><name><surname>Boyd</surname><given-names>Amanda D.</given-names></name><xref ref-type="aff" rid="aff003"><sup>3</sup></xref><xref ref-type="author-notes" rid="econtrib001"><sup>‡</sup></xref></contrib><contrib contrib-type="author"><name><surname>Driedger</surname><given-names>S. Michelle</given-names></name><xref ref-type="aff" rid="aff004"><sup>4</sup></xref><xref ref-type="author-notes" rid="econtrib001"><sup>‡</sup></xref></contrib></contrib-group><aff id="aff001"><label>1</label><addr-line>School of Public Health, University of Alberta, Edmonton, Alberta, Canada</addr-line></aff><aff id="aff002"><label>2</label><addr-line>Institute for Technology Assessment and Systems Analysis, Karlsruhe Institute of Technology, Karlsruhe, Germany</addr-line></aff><aff id="aff003"><label>3</label><addr-line>The Edward R. Murrow College of Communication, Washington State University, Pullman, Washington, United States of America</addr-line></aff><aff id="aff004"><label>4</label><addr-line>Community Health Sciences, University of Manitoba, Winnipeg, Manitoba, Canada</addr-line></aff><contrib-group><contrib contrib-type="editor"><name><surname>Cowling</surname><given-names>Benjamin J.</given-names></name><role>Editor</role><xref ref-type="aff" rid="edit1"></xref></contrib></contrib-group><aff id="edit1"><addr-line>University of Hong Kong, HONG KONG</addr-line></aff><author-notes><fn fn-type="COI-statement" id="coi001"><p><bold>Competing Interests: </bold>The authors have declared that no competing interests exist.</p></fn><fn fn-type="con" id="contrib001"><p>Conceived and designed the experiments: CGJ. Performed the experiments: CGJ FUB SMD. Analyzed the data: FUB ADB. Wrote the paper: CGJ SMD ADB FUB.</p></fn><fn fn-type="other" id="econtrib001"><p>‡ These authors also contributed equally to this work.</p></fn><corresp id="cor001">* E-mail: <email>cindy.jardine@ualberta.ca</email></corresp></author-notes><pub-date pub-type="epub"><day>20</day><month>10</month><year>2015</year></pub-date><pub-date pub-type="collection"><year>2015</year></pub-date><volume>10</volume><issue>10</issue><elocation-id>e0140028</elocation-id><history><date date-type="received"><day>5</day><month>11</month><year>2014</year></date><date date-type="accepted"><day>21</day><month>9</month><year>2015</year></date></history><permissions><copyright-statement>© 2015 Jardine et al</copyright-statement><copyright-year>2015</copyright-year><copyright-holder>Jardine et al</copyright-holder><license xlink:href="http://creativecommons.org/licenses/by/4.0/"><license-p>This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are properly credited.</license-p></license></permissions><self-uri content-type="pdf" xlink:type="simple" xlink:href="pone.0140028.pdf"></self-uri><abstract><p>Recent infectious disease outbreaks have resulted in renewed recognition of the importance of risk communication planning and execution to public health control strategies. Key to these efforts is public access to information that is understandable, reliable and meets their needs for informed decision-making on protective health behaviours. Learning from the trends in sources used in previous outbreaks will enable improvements in information access in future outbreaks. Two separate random-digit dialled telephone surveys were conducted in Alberta, Canada, to explore information sources used by the public, together with their perceived usefulness and credibility, during the 2003 Severe Acute Respiratory Syndrome (SARS) epidemic (n = 1209) and 2009–2010 H1N1 pandemic (n = 1206). Traditional mass media were the most used information sources in both surveys. Although use of the Internet increased from 25% during SARS to 56% during H1N1, overall use of social media was not as high as anticipated. Friends and relatives were commonly used as an information source, but were not deemed very useful or credible. Conversely, doctors and health professionals were considered credible, but not consulted as frequently. The use of five or more information sources increased by almost 60% between the SARS and H1N1 surveys. There was a shift to older, more educated and more affluent respondents between the surveys, most likely caused by a decrease in the use of landlines amongst younger Canadians. It was concluded that people are increasingly using multiple sources of health risk information, presumably in a complementary manner. Subsequently, although using online media is important, this should be used to augment rather than replace more traditional information channels. Efforts should be made to improve knowledge transfer to health care professionals and doctors and provide them with opportunities to be more accessible as information sources. Finally, the future use of telephone surveys needs to account for the changing demographics of the respondents accessed through such surveys.</p></abstract><funding-group><funding-statement>Funding for the SARS survey was provided by the former Alberta Heritage Foundation for Medical Research (AHFMR) (now Alberta Innovates Health Solution or AIHS) (<ext-link ext-link-type="uri" xlink:href="http://www.aihealthsolutions.ca/">http://www.aihealthsolutions.ca/</ext-link>) in the form of a 2002-2005 Population Health Investigator salary support and operating grant to CGJ. Funding for the H1N1 Survey was provided by the Canadian Institutes for Health Research (CIHR) (<ext-link ext-link-type="uri" xlink:href="http://www.cihr-irsc.gc.ca/e/193.html">http://www.cihr-irsc.gc.ca/e/193.html</ext-link>) for the research project "Examining Pandemic Communication Strategies of Public Health Agencies for H1N1: How Well did They Work?", CIHR Operating Grant, 2010–2012 (MOP 210293).</funding-statement></funding-group><counts><fig-count count="2"></fig-count><table-count count="5"></table-count><page-count count="18"></page-count></counts><custom-meta-group><custom-meta id="data-availability"><meta-name>Data Availability</meta-name><meta-value>The data for the 2004 SARS Public Survey may be accessed at the URL <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10617">http://dx.doi.org/10.7939/DVN/10617</ext-link> (doi: <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10617">10.7939/DVN/10617</ext-link>). The data for the 2010 H1N1 Public Survey (conducted in conjunction with the 2010 Alberta Survey) may be accessed at the URL <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10008">http://dx.doi.org/10.7939/DVN/10008</ext-link> (doi: <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10008">10.7939/DVN/10008</ext-link>).</meta-value></custom-meta></custom-meta-group></article-meta><notes><title>Data Availability</title><p>The data for the 2004 SARS Public Survey may be accessed at the URL <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10617">http://dx.doi.org/10.7939/DVN/10617</ext-link> (doi: <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10617">10.7939/DVN/10617</ext-link>). The data for the 2010 H1N1 Public Survey (conducted in conjunction with the 2010 Alberta Survey) may be accessed at the URL <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10008">http://dx.doi.org/10.7939/DVN/10008</ext-link> (doi: <ext-link ext-link-type="uri" xlink:href="http://dx.doi.org/10.7939/DVN/10008">10.7939/DVN/10008</ext-link>).</p></notes></front></pmc><affiliations><list><country><li>Allemagne</li><li>Canada</li><li>États-Unis</li></country><region><li>Bade-Wurtemberg</li><li>District de Karlsruhe</li><li>Manitoba</li><li>Washington (État)</li></region><settlement><li>Karlsruhe</li><li>Winnipeg</li></settlement><orgName><li>Université du Manitoba</li></orgName></list><tree><country name="Canada"><noRegion><name sortKey="Jardine, Cynthia G" sort="Jardine, Cynthia G" uniqKey="Jardine C" first="Cynthia G." last="Jardine">Cynthia G. Jardine</name></noRegion><name sortKey="Driedger, S Michelle" sort="Driedger, S Michelle" uniqKey="Driedger S" first="S. Michelle" last="Driedger">S. Michelle Driedger</name></country><country name="Allemagne"><region name="Bade-Wurtemberg"><name sortKey="Boerner, Franziska U" sort="Boerner, Franziska U" uniqKey="Boerner F" first="Franziska U." last="Boerner">Franziska U. Boerner</name></region></country><country name="États-Unis"><region name="Washington (État)"><name sortKey="Boyd, Amanda D" sort="Boyd, Amanda D" uniqKey="Boyd A" first="Amanda D." last="Boyd">Amanda D. Boyd</name></region></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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