Crisis management in the Australian tourism industry: Preparedness, personnel and postscript
Identifieur interne : 003D93 ( Ncbi/Merge ); précédent : 003D92; suivant : 003D94Crisis management in the Australian tourism industry: Preparedness, personnel and postscript
Auteurs : Barbara A. AndersonSource :
- Tourism Management [ 0261-5177 ] ; 2006.
Abstract
Since the pilots’ strike of 1989, the Australian tourism industry has experienced a series of ‘shocks’ or crises which have included the 1991 Gulf War, the Asian economic crisis in 1997, the dotcom crash of 2000, the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines in 2001, the Bali bombings in 2002 and the Iraq War and the outbreak of the SARS (severe acute respiratory syndrome) epidemic in 2003. In 2002, a research project was carried out in a range of sectors of the Australian tourism industry to investigate the impact of the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines on these organisations and the range of responses adopted to these events. This paper describes the preparedness of organisations to respond to these events; the personnel or human resource (HR) strategies implemented and the postscript, the organisational learning which had occurred. Interview findings indicate that there was little preparation for such events, a widespread reluctance to retrench staff, and limited organisational learning had taken place.
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DOI: 10.1016/j.tourman.2005.06.007
PubMed: NONE
PubMed Central: 7131075
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Anderson</name></author></analytic><series><title level="j">Tourism Management</title><idno type="ISSN">0261-5177</idno><idno type="eISSN">1879-3193</idno><imprint><date when="2006">2006</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p>Since the pilots’ strike of 1989, the Australian tourism industry has experienced a series of ‘shocks’ or crises which have included the 1991 Gulf War, the Asian economic crisis in 1997, the dotcom crash of 2000, the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines in 2001, the Bali bombings in 2002 and the Iraq War and the outbreak of the SARS (severe acute respiratory syndrome) epidemic in 2003. In 2002, a research project was carried out in a range of sectors of the Australian tourism industry to investigate the impact of the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines on these organisations and the range of responses adopted to these events. This paper describes the preparedness of organisations to respond to these events; the personnel or human resource (HR) strategies implemented and the postscript, the organisational learning which had occurred. Interview findings indicate that there was little preparation for such events, a widespread reluctance to retrench staff, and limited organisational learning had taken place.</p></div></front><back><div1 type="bibliography"><listBibl><biblStruct><analytic><author><name sortKey="Buultjens, J" uniqKey="Buultjens J">J. Buultjens</name></author><author><name sortKey="Howard, D" uniqKey="Howard D">D. 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<front><journal-meta><journal-id journal-id-type="nlm-ta">Tour Manag</journal-id><journal-id journal-id-type="iso-abbrev">Tour Manag</journal-id><journal-title-group><journal-title>Tourism Management</journal-title></journal-title-group><issn pub-type="ppub">0261-5177</issn><issn pub-type="epub">1879-3193</issn><publisher><publisher-name>Elsevier Ltd.</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="pmc">7131075</article-id><article-id pub-id-type="publisher-id">S0261-5177(05)00083-X</article-id><article-id pub-id-type="doi">10.1016/j.tourman.2005.06.007</article-id><article-categories><subj-group subj-group-type="heading"><subject>Article</subject></subj-group></article-categories><title-group><article-title>Crisis management in the Australian tourism industry: Preparedness, personnel and postscript</article-title></title-group><contrib-group><contrib contrib-type="author"><name><surname>Anderson</surname><given-names>Barbara A</given-names></name><email>barbara.anderson@unisa.edu.au</email><xref rid="cor1" ref-type="corresp">⁎</xref></contrib></contrib-group><aff>Sansom Institute, City East Campus, University of South Australia, GPO Box 2471, Adelaide SA 5001, Australia</aff><author-notes><corresp id="cor1"><label>⁎</label>Tel.: +61 8 8302 1369; fax: +61 8 8302 1087. <email>barbara.anderson@unisa.edu.au</email></corresp></author-notes><pub-date pub-type="pmc-release"><day>18</day><month>7</month><year>2006</year></pub-date><pmc-comment> PMC Release delay is 0 months and 0 days and was based on .</pmc-comment>
<pub-date pub-type="ppub"><month>12</month><year>2006</year></pub-date><pub-date pub-type="epub"><day>18</day><month>7</month><year>2006</year></pub-date><volume>27</volume><issue>6</issue><fpage>1290</fpage><lpage>1297</lpage><history><date date-type="received"><day>7</day><month>2</month><year>2005</year></date><date date-type="accepted"><day>16</day><month>6</month><year>2005</year></date></history><permissions><copyright-statement>Copyright © 2005 Elsevier Ltd. All rights reserved.</copyright-statement><copyright-year>2005</copyright-year><copyright-holder>Elsevier Ltd</copyright-holder><license><license-p>Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.</license-p></license></permissions><abstract><p>Since the pilots’ strike of 1989, the Australian tourism industry has experienced a series of ‘shocks’ or crises which have included the 1991 Gulf War, the Asian economic crisis in 1997, the dotcom crash of 2000, the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines in 2001, the Bali bombings in 2002 and the Iraq War and the outbreak of the SARS (severe acute respiratory syndrome) epidemic in 2003. In 2002, a research project was carried out in a range of sectors of the Australian tourism industry to investigate the impact of the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines on these organisations and the range of responses adopted to these events. This paper describes the preparedness of organisations to respond to these events; the personnel or human resource (HR) strategies implemented and the postscript, the organisational learning which had occurred. Interview findings indicate that there was little preparation for such events, a widespread reluctance to retrench staff, and limited organisational learning had taken place.</p></abstract><kwd-group><title>Keywords</title><kwd>Crisis management</kwd><kwd>Tourism industry</kwd><kwd>Preparedness</kwd></kwd-group></article-meta></front></pmc><affiliations><list></list><tree><noCountry><name sortKey="Anderson, Barbara A" sort="Anderson, Barbara A" uniqKey="Anderson B" first="Barbara A" last="Anderson">Barbara A. Anderson</name></noCountry></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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