Managing Toronto Citywide Health Crises Through 2-1-1 Services
Identifieur interne : 002586 ( Ncbi/Merge ); précédent : 002585; suivant : 002587Managing Toronto Citywide Health Crises Through 2-1-1 Services
Auteurs : André ParadisSource :
- American Journal of Preventive Medicine [ 0749-3797 ] ; 2012.
Abstract
Information and referral systems such as 2-1-1 can be key partners in responding to community-wide health crises and other emergency and disaster events. This paper describes the experience of Toronto 2-1-1 dealing with the 2003 severe acute respiratory syndrome (SARS) epidemic and later that year the Great Northeastern Blackout. It shares five lessons learned from these experiences and describes how they have shaped the current approach to emergency and disaster response at Toronto 2-1-1 (now 2-1-1 Central Region Ontario).
Url:
DOI: 10.1016/j.amepre.2012.08.009
PubMed: 23157766
PubMed Central: 7134813
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PMC:7134813Le document en format XML
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<front><div type="abstract" xml:lang="en"><p>Information and referral systems such as 2-1-1 can be key partners in responding to community-wide health crises and other emergency and disaster events. This paper describes the experience of Toronto 2-1-1 dealing with the 2003 severe acute respiratory syndrome (SARS) epidemic and later that year the Great Northeastern Blackout. It shares five lessons learned from these experiences and describes how they have shaped the current approach to emergency and disaster response at Toronto 2-1-1 (now 2-1-1 Central Region Ontario).</p>
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<contrib-group><contrib contrib-type="author"><name><surname>Paradis</surname>
<given-names>André</given-names>
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<degrees>MLS</degrees>
<email>aparadis@findhelp.ca</email>
<xref rid="cor1" ref-type="corresp">⁎</xref>
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<aff>Community Information and Training Services, Findhelp Information Services/2-1-1 Central—Services d'information Findhelp/2-1-1 Central, Toronto, Ontario, Canada</aff>
<author-notes><corresp id="cor1"><label>⁎</label>
Address correspondence to: André Paradis, MLS, Director, Community Information and Training Services, Findhelp Information Services/2-1-1 Central—Services d'information Findhelp/2-1-1 Central, 543 Richmond St W, Ste. 125, Box 203, Toronto, ON, M5V 1Y6 <email>aparadis@findhelp.ca</email>
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<volume>43</volume>
<issue>6</issue>
<fpage>S464</fpage>
<lpage>S468</lpage>
<permissions><copyright-statement>Copyright © 2012 American Journal of Preventive Medicine. Published by Elsevier Inc. All rights reserved.</copyright-statement>
<copyright-year>2012</copyright-year>
<copyright-holder>American Journal of Preventive Medicine</copyright-holder>
<license><license-p>Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.</license-p>
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<abstract><p>Information and referral systems such as 2-1-1 can be key partners in responding to community-wide health crises and other emergency and disaster events. This paper describes the experience of Toronto 2-1-1 dealing with the 2003 severe acute respiratory syndrome (SARS) epidemic and later that year the Great Northeastern Blackout. It shares five lessons learned from these experiences and describes how they have shaped the current approach to emergency and disaster response at Toronto 2-1-1 (now 2-1-1 Central Region Ontario).</p>
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