Patient satisfaction with doctor–patient interaction in a radiotherapy centre during the severe acute respiratory syndrome outbreak
Identifieur interne : 004B32 ( Main/Exploration ); précédent : 004B31; suivant : 004B33Patient satisfaction with doctor–patient interaction in a radiotherapy centre during the severe acute respiratory syndrome outbreak
Auteurs : Ji Tang [Singapour] ; Tp Shakespeare [Singapour] ; Xj Zhang [Singapour] ; Jj Lu [Singapour] ; S. Liang [Singapour] ; Cj Wynne [Singapour] ; Rk Mukherjee [Singapour] ; Mf Back [Singapour]Source :
- Australasian Radiology [ 0004-8461 ] ; 2005-08.
English descriptors
- Teeft :
- Australas radiol, Cancer institute, Cancer patients, Cancer stage, Centre, Compassionate grounds, Contracting sars, Domain, Domain score, Empathy, Eval program plann, Family member, Future research, High score, Higher satisfaction, Infection control measures, Infection control processes, Information exchange, Interesting area, Interpersonal skills, Medical care, More interest, Multivariate, Multivariate analysis, National university hospital, Negative comments, Oncology, Other cultures, Other domains, Other factors, Outbreak, Patient characteristics, Patient interaction, Patient satisfaction, Press release, Radiation oncology, Radiotherapy, Radiotherapy centre, Respiratory syndrome, Respiratory syndrome outbreak, Sars, Sars measures, Sars outbreak, Sars precautions, Second part, Singapore, Straits times, Such measures, Syndrome, Temperature checks, Tumour type, Visitor rule.
Abstract
An outpatient radiotherapy department assessed how precautions implemented during the severe acute respiratory syndrome (SARS) outbreak affected patient satisfaction with doctor–patient interaction and explored variables potentially influencing satisfaction. The information obtained would help prepare us for future infectious disease outbreaks. Outpatients seen during the outbreak completed a validated questionnaire assessing satisfaction with doctor–patient interaction. Additional items assessed included patients’ perception of SARS measures and patient demographics. Of 149 patients, 97% had heard of SARS, 92% believed SARS precautions necessary, and 54% believed contracting SARS was possible despite the precautions. Patients were satisfied with doctors wearing masks (97%), temperature checks (97%), and patients wearing masks (96%). Despite the high satisfaction levels with SARS precautions, 24% believed it had adversely affected doctor–patient interaction. With regards to doctor–patient interaction, 94% of patients were satisfied. Patients were most satisfied with the ‘information exchange’ domain (mean score 3.23 out of 4) compared to other domains (P < 0.0001, 100.00% confidence) and were less satisfied with the ‘empathy’ domain compared to other domains (P < 0.0001, 100.00% confidence). Patients were most satisfied with understanding their treatment plan (100%), doctor being honest (97%) and being understood (96%). Patients were least satisfied with information about caring for their illness (61%), that the visit could be better (59%), and the doctor showing more interest (58%). On multivariate analysis, patients who were less satisfied with SARS measures were significantly less satisfied with doctor–patient interaction (P = 0.0001). Dissatisfaction with SARS measures was associated with significant dissatisfaction for questions in all domains. Older age and non‐breast cancer patients were also less satisfied with doctor–patient interaction. Most (94%) of patients were satisfied with doctor–patient interaction, despite implementation of infectious disease prevention measures. However, patients who were dissatisfied with the SARS precautions had poorer satisfaction. In particular, physician empathy appeared to be most adversely affected. The results have relevance to any radiotherapy department preparing contingency plans in the event of infectious disease outbreaks.
Url:
DOI: 10.1111/j.1440-1673.2005.01467.x
Affiliations:
Links toward previous steps (curation, corpus...)
- to stream Istex, to step Corpus: 000B75
- to stream Istex, to step Curation: 000B75
- to stream Istex, to step Checkpoint: 001993
- to stream Main, to step Merge: 004E60
- to stream Main, to step Curation: 004B32
Le document en format XML
<record><TEI wicri:istexFullTextTei="biblStruct"><teiHeader><fileDesc><titleStmt><title xml:lang="en">Patient satisfaction with doctor–patient interaction in a radiotherapy centre during the severe acute respiratory syndrome outbreak</title><author><name sortKey="Tang, Ji" sort="Tang, Ji" uniqKey="Tang J" first="Ji" last="Tang">Ji Tang</name></author><author><name sortKey="Shakespeare, Tp" sort="Shakespeare, Tp" uniqKey="Shakespeare T" first="Tp" last="Shakespeare">Tp Shakespeare</name></author><author><name sortKey="Zhang, Xj" sort="Zhang, Xj" uniqKey="Zhang X" first="Xj" last="Zhang">Xj Zhang</name></author><author><name sortKey="Lu, Jj" sort="Lu, Jj" uniqKey="Lu J" first="Jj" last="Lu">Jj Lu</name></author><author><name sortKey="Liang, S" sort="Liang, S" uniqKey="Liang S" first="S" last="Liang">S. Liang</name></author><author><name sortKey="Wynne, Cj" sort="Wynne, Cj" uniqKey="Wynne C" first="Cj" last="Wynne">Cj Wynne</name></author><author><name sortKey="Mukherjee, Rk" sort="Mukherjee, Rk" uniqKey="Mukherjee R" first="Rk" last="Mukherjee">Rk Mukherjee</name></author><author><name sortKey="Back, Mf" sort="Back, Mf" uniqKey="Back M" first="Mf" last="Back">Mf Back</name></author></titleStmt><publicationStmt><idno type="wicri:source">ISTEX</idno><idno type="RBID">ISTEX:13F4DC29FD24A6C82C280B03CB07B10AB0838F0E</idno><date when="2005" year="2005">2005</date><idno type="doi">10.1111/j.1440-1673.2005.01467.x</idno><idno type="url">https://api.istex.fr/ark:/67375/WNG-BLDQDQJG-N/fulltext.pdf</idno><idno type="wicri:Area/Istex/Corpus">000B75</idno><idno type="wicri:explorRef" wicri:stream="Istex" wicri:step="Corpus" wicri:corpus="ISTEX">000B75</idno><idno type="wicri:Area/Istex/Curation">000B75</idno><idno type="wicri:Area/Istex/Checkpoint">001993</idno><idno type="wicri:explorRef" wicri:stream="Istex" wicri:step="Checkpoint">001993</idno><idno type="wicri:doubleKey">0004-8461:2005:Tang J:patient:satisfaction:with</idno><idno type="wicri:Area/Main/Merge">004E60</idno><idno type="wicri:Area/Main/Curation">004B32</idno><idno type="wicri:Area/Main/Exploration">004B32</idno></publicationStmt><sourceDesc><biblStruct><analytic><title level="a" type="main">Patient satisfaction with doctor–patient interaction in a radiotherapy centre during the severe acute respiratory syndrome outbreak</title><author><name sortKey="Tang, Ji" sort="Tang, Ji" uniqKey="Tang J" first="Ji" last="Tang">Ji Tang</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Shakespeare, Tp" sort="Shakespeare, Tp" uniqKey="Shakespeare T" first="Tp" last="Shakespeare">Tp Shakespeare</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Zhang, Xj" sort="Zhang, Xj" uniqKey="Zhang X" first="Xj" last="Zhang">Xj Zhang</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Lu, Jj" sort="Lu, Jj" uniqKey="Lu J" first="Jj" last="Lu">Jj Lu</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Liang, S" sort="Liang, S" uniqKey="Liang S" first="S" last="Liang">S. Liang</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Wynne, Cj" sort="Wynne, Cj" uniqKey="Wynne C" first="Cj" last="Wynne">Cj Wynne</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Mukherjee, Rk" sort="Mukherjee, Rk" uniqKey="Mukherjee R" first="Rk" last="Mukherjee">Rk Mukherjee</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author><author><name sortKey="Back, Mf" sort="Back, Mf" uniqKey="Back M" first="Mf" last="Back">Mf Back</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>1 Department of Radiation Oncology, The Cancer Institute, National University Hospital, 2Department of Radiation Oncology, The Cancer Institute, Tan Tock Seng Hospital and 3Clinical Trials and Epidemiology Research Unit, Ministry of Health</wicri:regionArea><wicri:noRegion>Ministry of Health</wicri:noRegion></affiliation></author></analytic><monogr></monogr><series><title level="j" type="main">Australasian Radiology</title><title level="j" type="alt">AUSTRALASIAN RADIOLOGY</title><idno type="ISSN">0004-8461</idno><idno type="eISSN">1440-1673</idno><imprint><biblScope unit="vol">49</biblScope><biblScope unit="issue">4</biblScope><biblScope unit="page" from="304">304</biblScope><biblScope unit="page" to="311">311</biblScope><biblScope unit="page-count">8</biblScope><publisher>Blackwell Science Pty</publisher><pubPlace>Oxford, UK</pubPlace><date type="published" when="2005-08">2005-08</date></imprint><idno type="ISSN">0004-8461</idno></series></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">0004-8461</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="Teeft" xml:lang="en"><term>Australas radiol</term><term>Cancer institute</term><term>Cancer patients</term><term>Cancer stage</term><term>Centre</term><term>Compassionate grounds</term><term>Contracting sars</term><term>Domain</term><term>Domain score</term><term>Empathy</term><term>Eval program plann</term><term>Family member</term><term>Future research</term><term>High score</term><term>Higher satisfaction</term><term>Infection control measures</term><term>Infection control processes</term><term>Information exchange</term><term>Interesting area</term><term>Interpersonal skills</term><term>Medical care</term><term>More interest</term><term>Multivariate</term><term>Multivariate analysis</term><term>National university hospital</term><term>Negative comments</term><term>Oncology</term><term>Other cultures</term><term>Other domains</term><term>Other factors</term><term>Outbreak</term><term>Patient characteristics</term><term>Patient interaction</term><term>Patient satisfaction</term><term>Press release</term><term>Radiation oncology</term><term>Radiotherapy</term><term>Radiotherapy centre</term><term>Respiratory syndrome</term><term>Respiratory syndrome outbreak</term><term>Sars</term><term>Sars measures</term><term>Sars outbreak</term><term>Sars precautions</term><term>Second part</term><term>Singapore</term><term>Straits times</term><term>Such measures</term><term>Syndrome</term><term>Temperature checks</term><term>Tumour type</term><term>Visitor rule</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">An outpatient radiotherapy department assessed how precautions implemented during the severe acute respiratory syndrome (SARS) outbreak affected patient satisfaction with doctor–patient interaction and explored variables potentially influencing satisfaction. The information obtained would help prepare us for future infectious disease outbreaks. Outpatients seen during the outbreak completed a validated questionnaire assessing satisfaction with doctor–patient interaction. Additional items assessed included patients’ perception of SARS measures and patient demographics. Of 149 patients, 97% had heard of SARS, 92% believed SARS precautions necessary, and 54% believed contracting SARS was possible despite the precautions. Patients were satisfied with doctors wearing masks (97%), temperature checks (97%), and patients wearing masks (96%). Despite the high satisfaction levels with SARS precautions, 24% believed it had adversely affected doctor–patient interaction. With regards to doctor–patient interaction, 94% of patients were satisfied. Patients were most satisfied with the ‘information exchange’ domain (mean score 3.23 out of 4) compared to other domains (P < 0.0001, 100.00% confidence) and were less satisfied with the ‘empathy’ domain compared to other domains (P < 0.0001, 100.00% confidence). Patients were most satisfied with understanding their treatment plan (100%), doctor being honest (97%) and being understood (96%). Patients were least satisfied with information about caring for their illness (61%), that the visit could be better (59%), and the doctor showing more interest (58%). On multivariate analysis, patients who were less satisfied with SARS measures were significantly less satisfied with doctor–patient interaction (P = 0.0001). Dissatisfaction with SARS measures was associated with significant dissatisfaction for questions in all domains. Older age and non‐breast cancer patients were also less satisfied with doctor–patient interaction. Most (94%) of patients were satisfied with doctor–patient interaction, despite implementation of infectious disease prevention measures. However, patients who were dissatisfied with the SARS precautions had poorer satisfaction. In particular, physician empathy appeared to be most adversely affected. The results have relevance to any radiotherapy department preparing contingency plans in the event of infectious disease outbreaks.</div></front></TEI><affiliations><list><country><li>Singapour</li></country></list><tree><country name="Singapour"><noRegion><name sortKey="Tang, Ji" sort="Tang, Ji" uniqKey="Tang J" first="Ji" last="Tang">Ji Tang</name></noRegion><name sortKey="Back, Mf" sort="Back, Mf" uniqKey="Back M" first="Mf" last="Back">Mf Back</name><name sortKey="Liang, S" sort="Liang, S" uniqKey="Liang S" first="S" last="Liang">S. Liang</name><name sortKey="Lu, Jj" sort="Lu, Jj" uniqKey="Lu J" first="Jj" last="Lu">Jj Lu</name><name sortKey="Mukherjee, Rk" sort="Mukherjee, Rk" uniqKey="Mukherjee R" first="Rk" last="Mukherjee">Rk Mukherjee</name><name sortKey="Shakespeare, Tp" sort="Shakespeare, Tp" uniqKey="Shakespeare T" first="Tp" last="Shakespeare">Tp Shakespeare</name><name sortKey="Wynne, Cj" sort="Wynne, Cj" uniqKey="Wynne C" first="Cj" last="Wynne">Cj Wynne</name><name sortKey="Zhang, Xj" sort="Zhang, Xj" uniqKey="Zhang X" first="Xj" last="Zhang">Xj Zhang</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
EXPLOR_STEP=$WICRI_ROOT/Sante/explor/SrasV1/Data/Main/Exploration
HfdSelect -h $EXPLOR_STEP/biblio.hfd -nk 004B32 | SxmlIndent | more
Ou
HfdSelect -h $EXPLOR_AREA/Data/Main/Exploration/biblio.hfd -nk 004B32 | SxmlIndent | more
Pour mettre un lien sur cette page dans le réseau Wicri
{{Explor lien
|wiki= Sante
|area= SrasV1
|flux= Main
|étape= Exploration
|type= RBID
|clé= ISTEX:13F4DC29FD24A6C82C280B03CB07B10AB0838F0E
|texte= Patient satisfaction with doctor–patient interaction in a radiotherapy centre during the severe acute respiratory syndrome outbreak
}}
| This area was generated with Dilib version V0.6.33. |  |