Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives
Identifieur interne : 000869 ( Istex/Corpus ); précédent : 000868; suivant : 000870Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives
Auteurs : Joanne Wy Chung ; Thomas Ks Wong ; Katherine Kp Chang ; Cb Chow ; Betty Pm Chung ; Grace Chung ; Simone Ho ; Jacqueline Sc Ho ; Claudia Ky Lai ; Adela Lai ; Veronica Sf Lam ; Josephine Lau ; Justina Liu ; Esther Mok ; Daniel WongSource :
- Journal of Clinical Nursing [ 0962-1067 ] ; 2004-09.
English descriptors
- Teeft :
- Acute phase, April, Asia times, Assistant professor, Associate professor, Atypical pneumonia, Blackwell publishing, Blood pressure, Causative organisms, Chung, Clinical nursing, Communication support, Community health, Counselling, Data analysis, Data collection, Delivery service, Emotional support, Family members, Helpdesk, Helpdesk service, Hong, Hong kong, Hong kong hospital authority, Hong kong polytechnic university, Hospital compound, Hospital wards, Hotline, Hotline service, Important aspect, Important factor, Information services department, International journal, Kaptchuk eisenberg, Kong, Mills sullivan, Mobile phones, Nursing practice, Onsite counselling, Polytechnic, Princess margaret hospital, Rapid assessment, Recovery process, Respiratory syndrome, Respiratory syndrome patients, Reynolds scott, Sars, Sars epidemic, Sars expert committee, Sars patients, Satisfaction level, Service evaluation, Social stigma, Syndrome, Utilization rate, Video link, Volunteer nursing staff, Wales hospital, Wong, World health organization.
Abstract
Background. To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness. Aim. This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong. Design. Survey. Method. Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents. Results. Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service. Conclusion. The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong. Relevance to clinical practice. The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.
Url:
DOI: 10.1111/j.1365-2702.2004.00954.x
Links to Exploration step
ISTEX:5F38B8FAC827AF4995511AA096A719F128702226Le document en format XML
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Chang</name><affiliation><mods:affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chow, Cb" sort="Chow, Cb" uniqKey="Chow C" first="Cb" last="Chow">Cb Chow</name><affiliation><mods:affiliation>Consultant Paediatrician, Department of Paediatrics and Adolescent Medicine, Princess Margaret Hospital, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chung, Betty Pm" sort="Chung, Betty Pm" uniqKey="Chung B" first="Betty Pm" last="Chung">Betty Pm Chung</name><affiliation><mods:affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chung, Grace" sort="Chung, Grace" uniqKey="Chung G" first="Grace" last="Chung">Grace Chung</name><affiliation><mods:affiliation>Senior Nursing Officer, Princess Margaret 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last="Lai">Adela Lai</name><affiliation><mods:affiliation>General Manager (Nursing), Princess Margaret Hospital</mods:affiliation></affiliation></author><author><name sortKey="Lam, Veronica Sf" sort="Lam, Veronica Sf" uniqKey="Lam V" first="Veronica Sf" last="Lam">Veronica Sf Lam</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Lau, Josephine" sort="Lau, Josephine" uniqKey="Lau J" first="Josephine" last="Lau">Josephine Lau</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Liu, Justina" sort="Liu, Justina" uniqKey="Liu J" first="Justina" last="Liu">Justina Liu</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, 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type="wicri:explorRef" wicri:stream="Istex" wicri:step="Corpus" wicri:corpus="ISTEX">000869</idno></publicationStmt><sourceDesc><biblStruct><analytic><title level="a" type="main">Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives</title><author><name sortKey="Chung, Joanne Wy" sort="Chung, Joanne Wy" uniqKey="Chung J" first="Joanne Wy" last="Chung">Joanne Wy Chung</name><affiliation><mods:affiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Wong, Thomas Ks" sort="Wong, Thomas Ks" uniqKey="Wong T" first="Thomas Ks" last="Wong">Thomas Ks Wong</name><affiliation><mods:affiliation>Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chang, Katherine Kp" sort="Chang, Katherine Kp" uniqKey="Chang K" first="Katherine Kp" last="Chang">Katherine Kp Chang</name><affiliation><mods:affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chow, Cb" sort="Chow, Cb" uniqKey="Chow C" first="Cb" last="Chow">Cb Chow</name><affiliation><mods:affiliation>Consultant Paediatrician, Department of Paediatrics and Adolescent Medicine, Princess Margaret Hospital, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chung, Betty Pm" sort="Chung, Betty Pm" uniqKey="Chung B" first="Betty Pm" last="Chung">Betty Pm Chung</name><affiliation><mods:affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Chung, Grace" sort="Chung, Grace" uniqKey="Chung G" first="Grace" last="Chung">Grace Chung</name><affiliation><mods:affiliation>Senior Nursing Officer, Princess Margaret Hospital</mods:affiliation></affiliation></author><author><name sortKey="Ho, Simone" sort="Ho, Simone" uniqKey="Ho S" first="Simone" last="Ho">Simone Ho</name><affiliation><mods:affiliation>MPhil Student, School of Nursing, The Hong Kong Polytechnic University, Hong Kong</mods:affiliation></affiliation></author><author><name sortKey="Ho, Jacqueline Sc" sort="Ho, Jacqueline Sc" uniqKey="Ho J" first="Jacqueline Sc" last="Ho">Jacqueline Sc Ho</name><affiliation><mods:affiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Lai, Claudia Ky" sort="Lai, Claudia Ky" uniqKey="Lai C" first="Claudia Ky" last="Lai">Claudia Ky Lai</name><affiliation><mods:affiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Lai, Adela" sort="Lai, Adela" uniqKey="Lai A" first="Adela" last="Lai">Adela Lai</name><affiliation><mods:affiliation>General Manager (Nursing), Princess Margaret Hospital</mods:affiliation></affiliation></author><author><name sortKey="Lam, Veronica Sf" sort="Lam, Veronica Sf" uniqKey="Lam V" first="Veronica Sf" last="Lam">Veronica Sf Lam</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Lau, Josephine" sort="Lau, Josephine" uniqKey="Lau J" first="Josephine" last="Lau">Josephine Lau</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Liu, Justina" sort="Liu, Justina" uniqKey="Liu J" first="Justina" last="Liu">Justina Liu</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Mok, Esther" sort="Mok, Esther" uniqKey="Mok E" first="Esther" last="Mok">Esther Mok</name><affiliation><mods:affiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author><author><name sortKey="Wong, Daniel" sort="Wong, Daniel" uniqKey="Wong D" first="Daniel" last="Wong">Daniel Wong</name><affiliation><mods:affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</mods:affiliation></affiliation></author></analytic><monogr></monogr><series><title level="j" type="main">Journal of Clinical Nursing</title><title level="j" type="alt">JOURNAL OF CLINICAL NURSING</title><idno type="ISSN">0962-1067</idno><idno type="eISSN">1365-2702</idno><imprint><biblScope unit="vol">13</biblScope><biblScope unit="issue">6</biblScope><biblScope unit="page" from="748">748</biblScope><biblScope unit="page" to="755">755</biblScope><biblScope unit="page-count">8</biblScope><publisher>Blackwell Science Ltd</publisher><pubPlace>Oxford, UK</pubPlace><date type="published" when="2004-09">2004-09</date></imprint><idno type="ISSN">0962-1067</idno></series></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">0962-1067</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="Teeft" xml:lang="en"><term>Acute phase</term><term>April</term><term>Asia times</term><term>Assistant professor</term><term>Associate professor</term><term>Atypical pneumonia</term><term>Blackwell publishing</term><term>Blood pressure</term><term>Causative organisms</term><term>Chung</term><term>Clinical nursing</term><term>Communication support</term><term>Community health</term><term>Counselling</term><term>Data analysis</term><term>Data collection</term><term>Delivery service</term><term>Emotional support</term><term>Family members</term><term>Helpdesk</term><term>Helpdesk service</term><term>Hong</term><term>Hong kong</term><term>Hong kong hospital authority</term><term>Hong kong polytechnic university</term><term>Hospital compound</term><term>Hospital wards</term><term>Hotline</term><term>Hotline service</term><term>Important aspect</term><term>Important factor</term><term>Information services department</term><term>International journal</term><term>Kaptchuk eisenberg</term><term>Kong</term><term>Mills sullivan</term><term>Mobile phones</term><term>Nursing practice</term><term>Onsite counselling</term><term>Polytechnic</term><term>Princess margaret hospital</term><term>Rapid assessment</term><term>Recovery process</term><term>Respiratory syndrome</term><term>Respiratory syndrome patients</term><term>Reynolds scott</term><term>Sars</term><term>Sars epidemic</term><term>Sars expert committee</term><term>Sars patients</term><term>Satisfaction level</term><term>Service evaluation</term><term>Social stigma</term><term>Syndrome</term><term>Utilization rate</term><term>Video link</term><term>Volunteer nursing staff</term><term>Wales hospital</term><term>Wong</term><term>World health organization</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Background. To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness. Aim. This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong. Design. Survey. Method. Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents. Results. Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service. Conclusion. The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong. Relevance to clinical practice. The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.</div></front></TEI><istex><corpusName>wiley</corpusName><keywords><teeft><json:string>sars</json:string><json:string>hong kong</json:string><json:string>helpdesk</json:string><json:string>hotline</json:string><json:string>delivery service</json:string><json:string>sars patients</json:string><json:string>counselling</json:string><json:string>hong kong polytechnic university</json:string><json:string>sars expert committee</json:string><json:string>clinical nursing</json:string><json:string>helpdesk service</json:string><json:string>blackwell publishing</json:string><json:string>april</json:string><json:string>hotline service</json:string><json:string>respiratory syndrome</json:string><json:string>wong</json:string><json:string>polytechnic</json:string><json:string>respiratory syndrome patients</json:string><json:string>chung</json:string><json:string>princess margaret hospital</json:string><json:string>family members</json:string><json:string>information services department</json:string><json:string>rapid assessment</json:string><json:string>acute phase</json:string><json:string>video link</json:string><json:string>important aspect</json:string><json:string>social stigma</json:string><json:string>hong kong hospital authority</json:string><json:string>world health organization</json:string><json:string>satisfaction level</json:string><json:string>wales hospital</json:string><json:string>kong</json:string><json:string>hong</json:string><json:string>syndrome</json:string><json:string>data collection</json:string><json:string>communication support</json:string><json:string>onsite counselling</json:string><json:string>hospital wards</json:string><json:string>assistant professor</json:string><json:string>kaptchuk eisenberg</json:string><json:string>sars epidemic</json:string><json:string>important factor</json:string><json:string>mills sullivan</json:string><json:string>service evaluation</json:string><json:string>hospital compound</json:string><json:string>mobile phones</json:string><json:string>data analysis</json:string><json:string>volunteer nursing staff</json:string><json:string>causative organisms</json:string><json:string>utilization rate</json:string><json:string>emotional support</json:string><json:string>blood pressure</json:string><json:string>reynolds scott</json:string><json:string>associate professor</json:string><json:string>nursing practice</json:string><json:string>international journal</json:string><json:string>atypical pneumonia</json:string><json:string>asia times</json:string><json:string>recovery process</json:string><json:string>community health</json:string></teeft></keywords><author><json:item><name>Joanne WY Chung PhD, RN</name><affiliations><json:string>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Thomas KS Wong PhD, RN</name><affiliations><json:string>Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Katherine KP Chang MSc, RN</name><affiliations><json:string>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>CB Chow MBBS, FRCP</name><affiliations><json:string>Consultant Paediatrician, Department of Paediatrics and Adolescent Medicine, Princess Margaret Hospital, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Betty PM Chung MSc, RN</name><affiliations><json:string>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Grace Chung BSc, RN</name><affiliations><json:string>Senior Nursing Officer, Princess Margaret Hospital</json:string></affiliations></json:item><json:item><name>Simone Ho BSc, RN</name><affiliations><json:string>MPhil Student, School of Nursing, The Hong Kong Polytechnic University, Hong Kong</json:string></affiliations></json:item><json:item><name>Jacqueline SC Ho PhD, RN</name><affiliations><json:string>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Claudia KY Lai MSc, RN</name><affiliations><json:string>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Adela Lai BSc, RN</name><affiliations><json:string>General Manager (Nursing), Princess Margaret Hospital</json:string></affiliations></json:item><json:item><name>Veronica SF Lam BSc, RN</name><affiliations><json:string>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Josephine Lau MPhil</name><affiliations><json:string>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Justina Liu MSc, RN</name><affiliations><json:string>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Esther Mok PhD, RN</name><affiliations><json:string>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item><json:item><name>Daniel Wong BSc, RN</name><affiliations><json:string>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</json:string></affiliations></json:item></author><subject><json:item><lang><json:string>eng</json:string></lang><value>helpdesk</value></json:item><json:item><lang><json:string>eng</json:string></lang><value>Hong Kong</value></json:item><json:item><lang><json:string>eng</json:string></lang><value>infection control</value></json:item><json:item><lang><json:string>eng</json:string></lang><value>nurses</value></json:item><json:item><lang><json:string>eng</json:string></lang><value>nursing</value></json:item><json:item><lang><json:string>eng</json:string></lang><value>SARS</value></json:item></subject><articleId><json:string>JOCN954</json:string></articleId><arkIstex>ark:/67375/WNG-THGQ88KD-2</arkIstex><language><json:string>eng</json:string></language><originalGenre><json:string>article</json:string></originalGenre><abstract>Background. To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness. Aim. This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong. Design. Survey. Method. Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents. Results. Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service. Conclusion. The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong. Relevance to clinical practice. The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.</abstract><qualityIndicators><score>9.176</score><pdfWordCount>4176</pdfWordCount><pdfCharCount>26258</pdfCharCount><pdfVersion>1.4</pdfVersion><pdfPageCount>8</pdfPageCount><pdfPageSize>595 x 782 pts</pdfPageSize><pdfWordsPerPage>522</pdfWordsPerPage><pdfText>true</pdfText><refBibsNative>true</refBibsNative><abstractWordCount>316</abstractWordCount><abstractCharCount>2200</abstractCharCount><keywordCount>6</keywordCount></qualityIndicators><title>Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives</title><pmid><json:string>15317515</json:string></pmid><genre><json:string>article</json:string></genre><host><title>Journal of Clinical Nursing</title><language><json:string>unknown</json:string></language><doi><json:string>10.1111/(ISSN)1365-2702</json:string></doi><issn><json:string>0962-1067</json:string></issn><eissn><json:string>1365-2702</json:string></eissn><publisherId><json:string>JOCN</json:string></publisherId><volume>13</volume><issue>6</issue><pages><first>748</first><last>755</last><total>8</total></pages><genre><json:string>journal</json:string></genre></host><namedEntities><unitex><date><json:string>2003</json:string><json:string>2004</json:string></date><geogName></geogName><orgName><json:string>Princess Margaret Hospital, Hong Kong, China Betty PM Chung</json:string><json:string>WHO</json:string><json:string>China Thomas KS Wong</json:string><json:string>Hong Kong Hospital Authority, the Hong Kong Ó</json:string><json:string>World Health Organization.</json:string><json:string>Princess Margaret Hospital Veronica SF Lam</json:string><json:string>China Submitted</json:string><json:string>China CB Chow MBBS, FRCP Consultant</json:string><json:string>Department of Health</json:string><json:string>Hong Kong (China) SARS Expert Committee</json:string><json:string>Nursing The Hong Kong Polytechnic University Hunghom Hong Kong China Telephone</json:string><json:string>China Grace Chung</json:string><json:string>Department of Health, the University of Hong Kong, the Chinese University of Hong Kong, the Center for Disease Control and Prevention</json:string><json:string>China Claudia KY Lai</json:string><json:string>Hong Kong Hospital Authority</json:string><json:string>China Esther Mok</json:string><json:string>Blackwell Publishing Ltd</json:string><json:string>China Josephine Lau</json:string><json:string>Department of Paediatrics and Adolescent Medicine</json:string><json:string>China, Vietnam, Singapore</json:string><json:string>Princess Margaret Hospital Simone Ho</json:string><json:string>China Justina Liu</json:string><json:string>The Hong Kong Polytechnic University</json:string><json:string>China Katherine KP Chang</json:string><json:string>CDC</json:string><json:string>China Adela Lai</json:string><json:string>World Health Organization</json:string><json:string>Hospital Authority</json:string></orgName><orgName_funder></orgName_funder><orgName_provider></orgName_provider><persName><json:string>Wong Helpdesk</json:string><json:string>Kong Director</json:string><json:string>Professor</json:string><json:string>Hong Kong</json:string><json:string>Kong Government</json:string><json:string>Paediatrician</json:string><json:string>Provide</json:string><json:string>Kong Jacqueline</json:string><json:string>Write</json:string><json:string>The</json:string><json:string>Wales Hospital</json:string><json:string>Kong</json:string><json:string>Upon</json:string><json:string>Committee</json:string><json:string>Margaret Hospital</json:string><json:string>Mainland</json:string><json:string>Chung School</json:string></persName><placeName><json:string>Hong Kong</json:string><json:string>Shenzhen</json:string><json:string>China</json:string></placeName><ref_url></ref_url><ref_bibl><json:string>Department of Health, 2003c</json:string><json:string>Ljungman et al. 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type="DOI">10.1111/j.1365-2702.2004.00954.x</idno><idno type="unit">JOCN954</idno><idno type="toTypesetVersion">file:JOCN.JOCN954.pdf</idno></analytic><monogr><title level="j" type="main">Journal of Clinical Nursing</title><title level="j" type="alt">JOURNAL OF CLINICAL NURSING</title><idno type="pISSN">0962-1067</idno><idno type="eISSN">1365-2702</idno><idno type="book-DOI">10.1111/(ISSN)1365-2702</idno><idno type="book-part-DOI">10.1111/jcn.2004.13.issue-6</idno><idno type="product">JOCN</idno><idno type="publisherDivision">ST</idno><imprint><biblScope unit="vol">13</biblScope><biblScope unit="issue">6</biblScope><biblScope unit="page" from="748">748</biblScope><biblScope unit="page" to="755">755</biblScope><biblScope unit="page-count">8</biblScope><publisher>Blackwell Science Ltd</publisher><pubPlace>Oxford, UK</pubPlace><date type="published" when="2004-09"></date></imprint></monogr></biblStruct></sourceDesc></fileDesc><encodingDesc><schemaRef type="ODD" 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<ref target="http://www.tei-c.org/">We use TEI</ref></desc></application></appInfo></encodingDesc><profileDesc><abstract xml:lang="en" style="main"><p><hi rend="bold">Background. </hi> To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness.</p><p><hi rend="bold">Aim. </hi> This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong.</p><p><hi rend="bold">Design. </hi> Survey.</p><p><hi rend="bold">Method. </hi> Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents.</p><p><hi rend="bold">Results. </hi> Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service.</p><p><hi rend="bold">Conclusion. </hi> The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong.</p><p><hi rend="bold">Relevance to clinical practice. </hi> The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.</p></abstract><textClass><keywords xml:lang="en"><term xml:id="k1">helpdesk</term><term xml:id="k2">Hong Kong</term><term xml:id="k3">infection control</term><term xml:id="k4">nurses</term><term xml:id="k5">nursing</term><term xml:id="k6">SARS</term></keywords><keywords rend="tocHeading1"><term>ARTICLES</term></keywords><keywords rend="tocHeading2"><term>Respiratory nursing</term></keywords></textClass><langUsage><language ident="en"></language></langUsage></profileDesc><revisionDesc><change when="2019-12-20" who="#istex" xml:id="pub2tei">formatting</change></revisionDesc></teiHeader></istex:fulltextTEI><json:item><extension>txt</extension><original>false</original><mimetype>text/plain</mimetype><uri>https://api.istex.fr/ark:/67375/WNG-THGQ88KD-2/fulltext.txt</uri></json:item></fulltext><metadata><istex:metadataXml wicri:clean="Wiley, elements deleted: body"><istex:xmlDeclaration>version="1.0" encoding="UTF-8" standalone="yes"</istex:xmlDeclaration><istex:document><component version="2.0" type="serialArticle" xml:lang="en"><header><publicationMeta level="product"><publisherInfo><publisherName>Blackwell Science Ltd</publisherName><publisherLoc>Oxford, UK</publisherLoc></publisherInfo><doi origin="wiley" registered="yes">10.1111/(ISSN)1365-2702</doi><issn type="print">0962-1067</issn><issn type="electronic">1365-2702</issn><idGroup><id type="product" value="JOCN"></id><id type="publisherDivision" value="ST"></id></idGroup><titleGroup><title type="main" sort="JOURNAL OF CLINICAL NURSING">Journal of Clinical Nursing</title></titleGroup></publicationMeta><publicationMeta level="part" position="09006"><doi origin="wiley">10.1111/jcn.2004.13.issue-6</doi><numberingGroup><numbering type="journalVolume" number="13">13</numbering><numbering type="journalIssue" number="6">6</numbering></numberingGroup><coverDate startDate="2004-09">September 2004</coverDate></publicationMeta><publicationMeta level="unit" type="article" position="12" status="forIssue"><doi origin="wiley">10.1111/j.1365-2702.2004.00954.x</doi><idGroup><id type="unit" value="JOCN954"></id></idGroup><countGroup><count type="pageTotal" number="8"></count></countGroup><titleGroup><title type="tocHeading1">ARTICLES</title><title type="tocHeading2">Respiratory nursing</title></titleGroup><eventGroup><event type="firstOnline" date="2004-08-18"></event><event type="publishedOnlineFinalForm" date="2004-08-18"></event><event type="xmlConverted" agent="Converter:BPG_TO_WML3G version:2.3.2 mode:FullText source:FullText result:FullText" date="2010-03-10"></event><event type="xmlConverted" agent="Converter:WILEY_ML3G_TO_WILEY_ML3GV2 version:4.0.1" date="2014-03-20"></event><event type="xmlConverted" agent="Converter:WML3G_To_WML3G version:4.1.7 mode:FullText,remove_FC" date="2014-10-24"></event></eventGroup><numberingGroup><numbering type="pageFirst" number="748">748</numbering><numbering type="pageLast" number="755">755</numbering></numberingGroup><correspondenceTo>Joanne WY Chung
School of Nursing
The Hong Kong Polytechnic University
Hunghom Hong Kong China
Telephone: 852‐27666548
E‐mail: <email>hsjchung@inet.polyu.edu.hk</email></correspondenceTo><linkGroup><link type="toTypesetVersion" href="file:JOCN.JOCN954.pdf"></link></linkGroup></publicationMeta><contentMeta><unparsedEditorialHistory>Submitted for publication: 13 June 2003 Accepted for publication: 9 January 2004</unparsedEditorialHistory><countGroup><count type="figureTotal" number="2"></count><count type="tableTotal" number="3"></count></countGroup><titleGroup><title type="main">Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives</title><title type="shortAuthors"><i>JWY Chung</i> et al.</title><title type="short"><i>Helpdesk and SARS patients</i></title></titleGroup><creators><creator creatorRole="author" xml:id="cr1"><personName><givenNames>Joanne WY</givenNames><familyName>Chung</familyName><degrees>PhD, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr2"><personName><givenNames>Thomas KS</givenNames><familyName>Wong</familyName><degrees>PhD, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr3"><personName><givenNames>Katherine KP</givenNames><familyName>Chang</familyName><degrees>MSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr4"><personName><givenNames>CB</givenNames><familyName>Chow</familyName><degrees>MBBS, FRCP</degrees></personName></creator><creator creatorRole="author" xml:id="cr5"><personName><givenNames>Betty PM</givenNames><familyName>Chung</familyName><degrees>MSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr6"><personName><givenNames>Grace</givenNames><familyName>Chung</familyName><degrees>BSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr7"><personName><givenNames>Simone</givenNames><familyName>Ho</familyName><degrees>BSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr8"><personName><givenNames>Jacqueline SC</givenNames><familyName>Ho</familyName><degrees>PhD, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr9"><personName><givenNames>Claudia KY</givenNames><familyName>Lai</familyName><degrees>MSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr10"><personName><givenNames>Adela</givenNames><familyName>Lai</familyName><degrees>BSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr11"><personName><givenNames>Veronica SF</givenNames><familyName>Lam</familyName><degrees>BSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr12"><personName><givenNames>Josephine</givenNames><familyName>Lau</familyName><degrees>MPhil</degrees></personName></creator><creator creatorRole="author" xml:id="cr13"><personName><givenNames>Justina</givenNames><familyName>Liu</familyName><degrees>MSc, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr14"><personName><givenNames>Esther</givenNames><familyName>Mok</familyName><degrees>PhD, RN</degrees></personName></creator><creator creatorRole="author" xml:id="cr15"><personName><givenNames>Daniel</givenNames><familyName>Wong</familyName><degrees>BSc, RN</degrees></personName></creator></creators><affiliationGroup><affiliation xml:id="aff-1-1"><unparsedAffiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-2"><unparsedAffiliation>Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-3"><unparsedAffiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-4"><unparsedAffiliation>Consultant Paediatrician, Department of Paediatrics and Adolescent Medicine, Princess Margaret Hospital, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-5"><unparsedAffiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-6"><unparsedAffiliation>Senior Nursing Officer, Princess Margaret Hospital</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-7" countryCode="HK"><unparsedAffiliation>MPhil Student, School of Nursing, The Hong Kong Polytechnic University, Hong Kong</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-8"><unparsedAffiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-9"><unparsedAffiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-10"><unparsedAffiliation>General Manager (Nursing), Princess Margaret Hospital</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-11"><unparsedAffiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-12"><unparsedAffiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-13"><unparsedAffiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-14"><unparsedAffiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation><affiliation xml:id="aff-1-15"><unparsedAffiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</unparsedAffiliation></affiliation></affiliationGroup><keywordGroup xml:lang="en"><keyword xml:id="k1">helpdesk</keyword><keyword xml:id="k2">Hong Kong</keyword><keyword xml:id="k3">infection control</keyword><keyword xml:id="k4">nurses</keyword><keyword xml:id="k5">nursing</keyword><keyword xml:id="k6">SARS</keyword></keywordGroup><abstractGroup><abstract type="main" xml:lang="en"><!--
chung jwy, wong tks, chang kkp, chow cb, chung bpm, chung g, ho s, ho jsc, lai cky, lai a, lam vsf, lau j, liu j, mok e. & wong d (2004) Journal of Clinical Nursing13, 748–755
Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives
--><p><b>Background. </b> To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness.</p><p><b>Aim. </b> This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong.</p><p><b>Design. </b> Survey.</p><p><b>Method. </b> Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents.</p><p><b>Results. </b> Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service.</p><p><b>Conclusion. </b> The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong.</p><p><b>Relevance to clinical practice. </b> The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.</p></abstract></abstractGroup></contentMeta></header></component></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives</title></titleInfo><titleInfo type="abbreviated" lang="en"><title>Helpdesk and SARS patients</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives</title></titleInfo><name type="personal"><namePart type="given">Joanne WY</namePart><namePart type="family">Chung</namePart><namePart type="termsOfAddress">PhD, RN</namePart><affiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Thomas KS</namePart><namePart type="family">Wong</namePart><namePart type="termsOfAddress">PhD, RN</namePart><affiliation>Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Katherine KP</namePart><namePart type="family">Chang</namePart><namePart type="termsOfAddress">MSc, RN</namePart><affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">CB</namePart><namePart type="family">Chow</namePart><namePart type="termsOfAddress">MBBS, FRCP</namePart><affiliation>Consultant Paediatrician, Department of Paediatrics and Adolescent Medicine, Princess Margaret Hospital, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Betty PM</namePart><namePart type="family">Chung</namePart><namePart type="termsOfAddress">MSc, RN</namePart><affiliation>Lecturer, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Grace</namePart><namePart type="family">Chung</namePart><namePart type="termsOfAddress">BSc, RN</namePart><affiliation>Senior Nursing Officer, Princess Margaret Hospital</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Simone</namePart><namePart type="family">Ho</namePart><namePart type="termsOfAddress">BSc, RN</namePart><affiliation>MPhil Student, School of Nursing, The Hong Kong Polytechnic University, Hong Kong</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Jacqueline SC</namePart><namePart type="family">Ho</namePart><namePart type="termsOfAddress">PhD, RN</namePart><affiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Claudia KY</namePart><namePart type="family">Lai</namePart><namePart type="termsOfAddress">MSc, RN</namePart><affiliation>Assistant Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Adela</namePart><namePart type="family">Lai</namePart><namePart type="termsOfAddress">BSc, RN</namePart><affiliation>General Manager (Nursing), Princess Margaret Hospital</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Veronica SF</namePart><namePart type="family">Lam</namePart><namePart type="termsOfAddress">BSc, RN</namePart><affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Josephine</namePart><namePart type="family">Lau</namePart><namePart type="termsOfAddress">MPhil</namePart><affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Justina</namePart><namePart type="family">Liu</namePart><namePart type="termsOfAddress">MSc, RN</namePart><affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Esther</namePart><namePart type="family">Mok</namePart><namePart type="termsOfAddress">PhD, RN</namePart><affiliation>Associate Professor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Daniel</namePart><namePart type="family">Wong</namePart><namePart type="termsOfAddress">BSc, RN</namePart><affiliation>Instructor, School of Nursing, The Hong Kong Polytechnic University, Hong Kong, China</affiliation><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="article" displayLabel="article" authority="ISTEX" authorityURI="https://content-type.data.istex.fr" valueURI="https://content-type.data.istex.fr/ark:/67375/XTP-6N5SZHKN-D">article</genre><originInfo><publisher>Blackwell Science Ltd</publisher><place><placeTerm type="text">Oxford, UK</placeTerm></place><dateIssued encoding="w3cdtf">2004-09</dateIssued><edition>Submitted for publication: 13 June 2003 Accepted for publication: 9 January 2004</edition><copyrightDate encoding="w3cdtf">2004</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><extent unit="figures">2</extent><extent unit="tables">3</extent></physicalDescription><abstract lang="en">Background. To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness. Aim. This study describes the results of a rapid assessment of the effectiveness of a helpdesk service designed to meet the immediate needs of relatives of severe acute respiratory syndrome patients in Hong Kong. Design. Survey. Method. Eighty‐three respondents, representing about 46.3% of relatives (179), attending the helpdesk on the day of the study were recruited. Service evaluation data was collected using a self‐administered questionnaire completed by respondents. Results. Nearly 100% of respondents who used the service found the delivery service with on‐site counselling useful for alleviating their anxiety. However, about half of these relatives complained of insufficient information regarding the patient's condition and progress. The majority of respondents were satisfied with the service. In describing the most important traits of the service providers, caring and enthusiasm were mentioned most frequently by respondents who stated that they were very satisfied with the service. Conclusion. The results support the value of the service, and demonstrate that the service is effective in meeting relatives’ immediate needs. These needs include information, aid in fulfilling their role as caretaker for the patient (delivering prepared soup) and psychological support. The results suggest that facilitation of visitation of patients by relatives via video conferencing and education of the public on the nature and course of severe acute respiratory syndrome to reduce the social stigma of having a potentially life‐threatening disease should be introduced in Hong Kong. Relevance to clinical practice. The results highlight important attributes that helpers (nurses) should have in order to alleviate the suffering of severe acute respiratory syndrome patients and their relatives.</abstract><subject lang="en"><genre>keywords</genre><topic>helpdesk</topic><topic>Hong Kong</topic><topic>infection control</topic><topic>nurses</topic><topic>nursing</topic><topic>SARS</topic></subject><relatedItem type="host"><titleInfo><title>Journal of Clinical Nursing</title></titleInfo><genre type="journal" authority="ISTEX" authorityURI="https://publication-type.data.istex.fr" valueURI="https://publication-type.data.istex.fr/ark:/67375/JMC-0GLKJH51-B">journal</genre><identifier type="ISSN">0962-1067</identifier><identifier type="eISSN">1365-2702</identifier><identifier type="DOI">10.1111/(ISSN)1365-2702</identifier><identifier type="PublisherID">JOCN</identifier><part><date>2004</date><detail type="volume"><caption>vol.</caption><number>13</number></detail><detail type="issue"><caption>no.</caption><number>6</number></detail><extent unit="pages"><start>748</start><end>755</end><total>8</total></extent></part></relatedItem><relatedItem type="references" displayLabel="cit2"><titleInfo><title>Importance of cultural sensitivity in therapeutic transactions: considerations for healthcare providers</title></titleInfo><name type="personal"><namePart type="given">O.</namePart><namePart type="family">Ayonrinde</namePart><role><roleTerm type="text">author</roleTerm></role></name><genre>journal-article</genre><note type="citation/reference">Ayonrinde O. 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Accessed April 19, 2003.</note><part><date>2003</date></part></relatedItem><identifier type="istex">5F38B8FAC827AF4995511AA096A719F128702226</identifier><identifier type="ark">ark:/67375/WNG-THGQ88KD-2</identifier><identifier type="DOI">10.1111/j.1365-2702.2004.00954.x</identifier><identifier type="ArticleID">JOCN954</identifier><accessCondition type="use and reproduction" contentType="copyright">© Wiley. 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