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Family Physicians' Experiences, Behaviour, and Use of Personal Protection Equipment During the SARS Outbreak in Singapore: Do They Fit the Becker Health Belief Model?

Identifieur interne : 000015 ( Istex/Corpus ); précédent : 000014; suivant : 000016

Family Physicians' Experiences, Behaviour, and Use of Personal Protection Equipment During the SARS Outbreak in Singapore: Do They Fit the Becker Health Belief Model?

Auteurs : Nc Tan ; Lg Goh ; Ss Lee

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RBID : ISTEX:9DFE7DF0C41037B21E3893338E93A490DBDB10FA

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DOI: 10.1177/10105395060180030901

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ISTEX:9DFE7DF0C41037B21E3893338E93A490DBDB10FA

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<meta-value>49 Family Physicians' Experiences, Behaviour, and Use of Personal Protection Equipment During the SARS Outbreak in Singapore: Do They Fit the Becker Health Belief Model? SAGE Publications, Inc.2006DOI: 10.1177/10105395060180030901 NCTan MMed, FCFPS Family Physician, SingHealth Polyclinics, Singapore LGGoh FCFPS, FRAGP Department of Community, Occupational and Family Medicine National University of Singapore SSLee MMed, FCFPS Family Physician, College of Family Physicians, Singapore Introduction T h e s e v e r e a c u t e r e s p i r a t o r y syndrome (SARS) outbreak in 2003, began in Southern China. The clinical characteristics were fever, then cough and later breathlessness. The chest X-ray at the breathless stage will s h o w p a t c h y a r e a s o f a t y p i c a l pneumonia1. The etiological agent is a novel coronavirus. A 23-year-old Singaporean female who travelled to Hong Kong was infected there and spread the disease to Singapore upon her return2. It took the health workers by surprise to find that the disease spread rapidly to them from noso- comial transmission1.The outbreak resulted in 206 patients infected with SARS and 32 deaths3. Forty percent of the SARS patients were healthcare workers in hospitals 3. A specific hospital was subsequently designated a s a S A R S h o s p i t a l d u r i n g t h e outbreak to receive and manage any suspected cases4. Current literature on the impact of SARS includies studies carried out in hospital settings5,6,7. This paper examines the impact of SARS on family physicians in the primary care settings, both in private clinics and in government-funded polyclinics. The presence of SARS in patients manifested as fever cases with cough and later breathlessness alerted family physicians that they need to be aware of the possibilities of SARS in patients with such symptoms. In the early stage of the SARS outbreak, family physicians, without any reliable diagnostic investigations, relied entirely on patients' account of flu-like symptoms with or without travel history to arrive at a probable diag- nosis of SARS (suspected SARS). Media publicity initially resulted in public stigmatisation of the disease and this made the patient reluctant to provide full disclosure of their clinical 50 history. Those patients with clinical history suggestive of SARS were also more likely to seek consultation at the family practice rather than faced possible stigmatisation and quarantine at the SARS hospital. Once the infectious nature of SARS was known, the Ministry of Health (MOH) officials announced compulsory contact tracing for every SARS patient admitted. Members of staff working in those practices which referred these patients, were screened by the officials for infectious disease control at the respective clinics and were subjected to quarantine if the control measures were assessed to be inadequate. The media publicised selected family practices, which had earlier encountered SARS patients. As a result, these practices were stigmatised and faced immediate decline in patient attendance and reduced income to the respective family physicians. This s t i g m a t i s a t i o n r e s u l t e d i n t h e i r reluctance to reveal their identity after their encounter with SARS patients, even if they were not quarantined. It w a s t h u s v e r y d i ff i c u l t f o r t h e investigators to measure the impact of SARS on family physicians. In Singapore, family practices are located in the community with walk-in accessibility to any patients. The “private” family physicians are self-employed, either work alone (singleton practice) or together with one or more family physicians in “group practices”. The polyclinic family physicians work in small teams o f d o c t o r s i n t w o c l u s t e r s o f government-aided polyclinics located in various parts of the island, where medical supplies and resources are centrally procured and shared with their respective cluster hospitals. Family physicians who worked on an a d - h o c h o u r l y r a t e d b a s i s w e r e referred to as “locum” doctors. In 2003, there were some 2000 family physicians out of 6500 doctors in the country. It was only after the establishment of a hotline on 6 May 2003 by the C o l l e g e o f F a m i l y P h y s i c i a n s (COFPS) that family physicians came forward to air their views, and family physicians known in this way to have S A R S p a t i e n t s w e r e i n v i t e d t o participate in the study. There were eight such family physicians and all participated. Objective This qualitative study examined the family physicians' experiences, the psychosocial reaction after their exposure to SARS patients in family practice, as well as the prevailing PPE usage in their practice. Methods Recruitment of participants In this study, family physicians, known to have had exposure to SARS p a t i e n t s , w e r e i d e n t i f i e d e i t h e r through self-revelation or through the COFPS hotline. Attempts were made to collect a variety sample which i n c l u d e s t h e i d e n t i f i e d f a m i l y physicians of both genders, a range of ages and years of practices from both the public and private sectors respectively. However, the sampling was restricted as both the sampling field and total number of such family p h y s i c i a n s w a s u n k n o w n . T h e investigators first contacted these family physicians by phone to invite them to participate in the study. They were subsequently provided with study information letters via the post or electronic mail. All invited family physicians participated in the study. Conduct of interviews In-depth interviews were selected as a mode of data collection to protect the anonymity of the participants. Two of the three investigators took turns to interview each participant from July to October 2003 in various localities, i n c l u d i n g t h e C O F P S , N a t i o n a l University of Singapore, cafés, local clubhouses, participant's residence and the Singapore Medical Asso- ciation. The SARS outbreak began on 1 March 2003 when the index case was admitted to hospital and the onset of the last case was on 5 May 2003. Singapore was declared SARS free on 31 May 2003. The purpose and objectives of the study were explained to the p a r t i c i p a n t s a t t h e o n s e t o f t h e interview and a written consent was obtained. Each interview was audio taped and was about 45-120 minutes long. The interviews followed a semi- structured pre-planned discussion guideline. The guideline covered the doctors' experience during their direct encounter with the suspected SARS patients, including their clinical assessment and management of their patients in their clinics, problems encountered, post-exposure psycho- social reaction, use of PPE and other preventive measures. The tape-recorded interviews were transcribed in their entirety into text files. The transcripts were read and checked by the investigators to ensure consistency. Data analysis The data was coded using qualitative data analysis software NUD*IST Version 6.0TM8. Broad themes were identified after standard content analysis of the coded data was carried out. The quotations included in the results were typical views expressed by the participants and were used to exemplify emergent themes. One participant read the initial draft of the article to verify and validate the themes listed by the investigators. Model fitting The investigators attempted to fit the family physicians' behaviour, as revealed by the results, to the Becker Health Belief Model9. This model has been in use since 1974 to explain an i n d i v i d u a l 's b e h a v i o u r c h a n g e t o w a r d s p r o t e c t i n g t h a t p e r s o n . Initially it had four elements – perceived vulnerability, perceived severity, perceived effectiveness, and perceived barriers. Rosenstock 10 included one more element – cues to action whilst the element of self- efficacy was added in 197711. The six elements of the model are shown in 51 Table 2. It has found application in situations of changing behaviour towards reducing risk, including its use in reducing risk of infection in HIV infection. Results Socio-demographic background of participants and outcome of their patients The participants were six male and two female family physicians, each declared to have managed a single confirmed SARS patient. Their years of practice ranged from 12 to 36 years with mean duration of 19.6 years. Their demographic profiles and the outcomes of their patients were summarised in Table 1 below. The participants were informed of their patients' outcome through their initiative to contact the SARS hospital or via notification and contact tracing from MOH officials. Perceived vulnerability and severity of infection The widely reported SARS-related deaths in various media kept the family physicians in constant vigil against infliction with the SARS virus from patients with related symptoms during the consultation. It was a novel virus and family physicians had hitherto not encountered such a potential lethal infectious disease in primary care and had previously not used any PPE in their routine clinical practice. The family physicians' learning curve in the perception of susceptibility and severity of the infection was steep as the SARS outbreak occurred over a period of weeks. The participants received news about the deaths of fellow healthcare workers from SARS in the mass media, which was very open. Being healthcare workers themselves who dealt with patients suffering from fever and upper respiratory tract infection symptoms similar to SARS, they regarded SARS as posing a threat not only to their life, but also to that of their families, clinic staff and patients. In fact, the participants expressed more concern about the safety of their loved ones at home than the threat to their own personal health. It was the perceived vulnerability of the infection to spread to other persons that motivated the participants to persist with the PPE in their practice. FP1: “My fear is not only for myself. I am also afraid of what will happen to my family and children should I spread the infection to them … and my staff in the clinic too are vulnerable to infection from a SARS patient.” Seeking information on PPE The participants felt helpless in the initial weeks of the outbreak, as little information of the disease and the methods of control were available from their previous education and training. They obtained piecemeal information of PPE from various sources: the media such as news- papers, internet and television news reports, personal phone calls to friends, local health authorities and the COFPS and written notices and instructions from the Ministry of Health (MOH). At the later stage of Table 1. Profile of participating family physicians and the outcome of the SARS whom they had initially treated 52 Table 2. Becker Health Belief Model – Concepts and applications the outbreak, a SARS seminar was organized by MOH and COFPS for fami ly p hy sic ian s, wh ere more detailed information on PPE was disseminated. The COFPS SARS h o t l i n e w a s p e r c e i v e d b y t h e participants to be an effective channel of communication to address their concerns and queries on PPE. Perception of effectiveness and benefits of PPE All the participants had worn masks during their contact with the suspected SARS patients. They singled out the mask as the key equipment that protected them from the corona virus. FP6: “I am just relieved that at the time of contact, we were already having an increased awareness about SARS and we were already wearing the N95 mask.” However, a few participants admitted their earlier scepticism on the effectiveness of the mask to prevent the droplet borne virus. They expressed concerns, as they were not mask-fitted in the absence of proper testing equipment in their clinic. They were eventually convinced of the mask's effectiveness when infection was eliminated for all healthcare workers with the use of PPE in the SARS hospital 6. FP1: “I think PPE is absolutely essential and I think it should be adopted very early. I feel it is better to overreact than under-react.” Even with the N95 mask, there was a general sense of insecurity as the participants thought of potential or accidental contamination from s u b c o n s c i o u s a c t i v i t i e s s u c h a s scratching the face or adjustment of the masks. FP6: “We were definitely not sure whether they (PPE) were the only things needed and we were definitely not sure whether they would definitely protect us.” Two participants in this study wore surgical gowns during their encounter with the suspected SARS patients. They used the gown as a d d i t i o n a l p r o t e c t i o n t o a v o i d exposure of the SARS virus on their clothing. The rest did not use the gown due to inadequate dissemination of information and instruction from the health authority in the early stage of outbreak, complacency or they had no gown, which were also in acute shortage during the SARS outbreak. FP8: “I was masked. I was gowned. That was the instructions given but I know some doctors, like my partner, did not. I had to scold my nurses (for not wearing PPE), because they could not believe it could happen (infected).” Half of the participants inter- viewed wore disposable latex gloves during their consultation with the probable SARS patients. In com- parison to the mask and gown, the disposable gloves were not in short supplies. It was also relatively cheaper than the mask and gown. Those who did not wear gloves indicated that they did not receive instructions from the health authority to do so or they would wash their hands very frequently or used hand antiseptic rub to avoid p o t e n t i a l c o n t a m i n a t i o n . O n e participant pointed out that wearing gloves would be more appropriate if surgical procedures were conducted during their patient consultation. FP2: “wearing gloves, I don't think it was really helpful, unless you are talking about doing a procedure, but at that time, we were informed not to do any procedure.” 53 Two participants indicated that they used the goggles or visual sheath only in their encounter with their probable SARS patients. Several participants highlighted that they did not have such equipment in their clinic and a few had bought them after their encounter or after the outbreak. FP1: “For myself, I felt it was a very serious matter; I was actually fully masked, gowned, capped and “flexiglassed” (type of spectacles) myself at least one week prior to my exposure.” Difficulty and coping strategies in using the PPE The participants highlighted the physical discomfort during prolonged use of the N95 mask, ranging from breathing difficulty, headache to the development of allergic facial rash around the mask. One participant resorted to the use of three-ply surgical mask due to dyspnoea with the use of the N95 mask. The other participant used the surgical mask due to unawareness in the very early stage of the outbreak but subsequently switched to N95 mask after the encounter with the SARS patient. The mask muffled their speech and the participants needed to raise their voice and yet they could only drink at the end of the clinical session. The discomfort from the N95 mask had severely impaired the ability to carry out the consultation had resulted in one participant switching to the triple ply surgical mask. FP1: “It took a lot of getting used to the PPE especially the masks…. they were very uncomfortable and very difficult to breathe.” One participant highlighted the importance of behaviour modification after putting on the mask to avoid contamination. It included avoidance of hand contact with the mask such as subconscious scratching of the face or adjustment of the spectacles and avoidance of drinking till the disposal of the mask at the end of the clinical session. Practice pattern was also modified as one participant decided t o t a l k l e s s a n d h a s t e n e d t h e consultation in view of the dyspnoea. There were moments of complacency when the participants felt all right to remove the mask intermittently to a l l o w “ n o r m a l ” b r e a t h i n g b u t compliance was improved after the death of their doctor friend from SARS in the hospital. In retrospect, at least two participants pointed out that the mask also protected them from the common cold and flu. T h e p a r t i c i p a n t s , w h o w o r e gowns, pointed out the inconvenience during toilet breaks. The gowns needed to be handled carefully during their removal to avoid contamination to the person's own clothing. This was especially pertinent for participants who re-used the gowns after their break time in view of the acute shortage of the gowns. One participant pointed out that the gown needed to be worn appropriately; he observed that his doctor colleague had their collars exposed despite wearing the gown and thus could still be exposed to the virus. FP2: “It doesn't make sense if you wear a gown and the collar was exposed. What makes you so sure the virus does not stick to the neck?” Perceived barrier to PPE – shortage, cost and adverse patient's reaction The shortage of PPE heightened the sense of insecurity. The participants from private practices resorted to prolonged use or recycled the PPE as a desperate means to conserve these items. Even in the government aided polyclinics, the supply was severely limited and rationing was put in place. The participants inevitably faced higher operating cost yet diminishing revenue due to declining patient a t t e n d a n c e . N o n e t h e l e s s a l l t h e participants persisted in their PPE whilst managing their then suspected SARS patients professionally, relying entirely on their PPE as their only barrier and protection against the SARS virus. They also had to handle some of their other patients' adverse p e r c e p t i o n o f t h e i r P P E w i t h reassurance and explanation. FP1: “I think most of them came i n a n d s a w m e d r e s s e d l i k e a n astronaut. You can see the anxiety and concern in their faces.” Availability and cost of PPE The participants from private practice were frustrated, as they were unable to secure adequate N95 masks due to acute shortage during the outbreak. The price of the N95 mask increased drastically during the SARS outbreak. There were media reports about the public rushing to obtain the N95 mask for personal protection and this further i n f l a t e d t h e p r i c e s . D e s p i t e t h e increased cost, the participants' many attempts to purchase the mask from various sources were not always successful. FP7: “I was pretty upset…We are doctors out in the frontline and we don't even get any kits, which I think is totally ridiculous.” (The SARS kit is a local term used by healthcare workers to refer to PPE) The participants also felt obliged to provide masks for their clinic staff as they dealt directly with the patients as well as to their febrile patients with flu symptoms who could potentially be SARS patients. However, many of the clinic assistants wore surgical masks due to the shortage of N95 masks. Patients with SARS related symptoms were also provided with surgical masks to reduce infectivity. This further increased their operating cost of their clinic. The participants conserved the N95 masks by prolonging the usage, instead of discarding them after every change of attire. They were also concerned with the rising expenditure from the use of the masks and other PPE and the declining attendance at their clinics with resultant fall in revenue. The public was advised to avoid unnecessary visits to healthcare institutions during the outbreak to reduce infection and this had led to a decline of patient attendance to the family practice clinics. This caused two participants to directly appeal to the government and 54 the Singapore Medical Association to obtain the N95 masks through bulk purchase. Another participant had extended his assistance to other family physicians through bulk purchase of the masks through his family contact with the supplier. Patient perception of the PPE The participants claimed that their patients' reactions to the PPE were varied and ranged from amusement to apprehension. They believed that patients recognized the various PPE from the media coverage of the outbreak, which advised the public to wear mask if they developed flu. The participants highlighted the initial concern expressed by some of their patients when they saw their doctors and nurses wearing the PPE. The patients perceived the wearing of PPE by their family physicians as a s i g n t h a t t h e y c o u l d h a v e b e e n exposed to SARS patients and thus taking up these precautions. The patients inferred that their family physicians, in turn could endanger their health by transmitting the SARS virus to them. . FP1: “My two GP friends too, who adopted this gear, they actually reported a drop in attendance rate. It does affect practice because of anxiety and fear.” One participant highlighted the need to explain to patients the use of PPE to rectify any erroneous perception. He made it clear to his patients that wearing the PPE would be a key measure to safeguard their health with mutual benefits. The participants reported that the patients gradually accepted the PPE as an integral component of their doctor c o n s u l t a t i o n a n d a t t r i b u t e d t o widespread media education and publicity. FP5: “Some patients were a bit fearful; I explain to them that by wearing a mask, I am protecting myself so that I do not infect you. That works both ways and they should understand that. Some people don't, unfortunately, but that's part of the learning process.” E v e n a f t e r S i n g a p o r e w a s declared to be free of SARS outbreak, the participants indicated that they would put on the PPE if they were alerted to any future infectious disease epidemic. Those from the private practices would also check on their PPE stocks in their clinic regularly to ensure adequate supply. Discussion The SARS epidemic had an unprecedented impact on the entire healthcare system in Singapore. The s u s c e p t i b i l i t y o f t h e h e a l t h c a r e workers to infection and the serious consequences were initially not recognised. During the SARS outbreak, the centre of action was in hospitals, and the primary healthcare workers were initially left to handle the situation on their own. By nature of their relatively small practices compared to the hospitals, the family physicians were potentially disadvantaged to handle the highly contagious and potentially lethal disease. Their stocks of PPE were limited and rapidly depleted and new supplies were diminished due to high demand and escalating prices. In Hong Kong, the perceived inadequacy of PPE supply, infection control training and inconsistent use of PPE when in contact with SARS patients w e r e s h o w n t o b e s i g n i f i c a n t independent risk factors for SARS infection 7. Although initially there was no f o r m a l g u i d e l i n e i n p r e v e n t i v e measures against SARS, CDC and W H O s u b s e q u e n t l y u rg e d a l l healthcare workers examining any person with febrile illnesses to wear gloves, gowns, goggles and N95 or equivalent respirators 2,7(N/R/ P 95/ 99/100 or FFP 2/3 or an equivalent national manufacturing standard (NIOSH or N, R, P 95,99,100) or European CE EN 149: 2001 (FFP2,3) and EN143:2000P2). The N95 mask, referring to 95% filter efficiency of 0.3 micron sized aerosols respiratory particles, was considered the minimal standard in respiratory protection d u r i n g t h e o u t b r e a k . R e p o r t s 3,5 showed that wearing the N95 masks significantly decreased the risk of SARS infection with an adjusted odds ratio of 0.1. However, it must be fitted according to the person's facial size and contours and not all makes are suitable for each individual. Such fit test kit was not available to most of the family physicians, especially those in private practices. The shortage of PPE did not allow the family physicians any options in mask fitting and selection. Furthermore, proper instruction of wearing and removing the mask to avoid contamination of the body with t h e u s e d m a s k w a s n o t w i d e l y disseminated in the initial period of outbreak. This exposed the family physicians and their clinic staff to the risk of SARS infection in view of their clinic infrastructure and resource constraints. Nonetheless, there were no primary healthcare workers in Singapore being infected from their patients. The perceived mortality and morbidity risks to themselves and their families motivated them to continue the PPE despite personal discomfort, inconveniences and expenses. The f a m i l y p h y s i c i a n s s e l f - r e p o r t e d experience, behaviour and use of the PPE in the SARS outbreak appear to fit into the Becker Health Belief Model very well. (Table 2) The Becker Health Belief Model is often used to illustrate personal behavioural changes in the face of an a d v e r s e h e a l t h e v e n t t o p r o t e c t oneself. The “person” is often the patient but the investigators attempt t o a p p l y t h i s m o d e l t o f a m i l y physicians who had been exposed to the risk of a life-threatening infectious disease. Firstly, the perceived vulnerability of the family doctors was reinforced by the reports of infection of health care workers in Singapore and in other areas of epidemic – Hong Kong, Taiwan and Vancouver 1,2. Health care workers comprise forty percent of the cases of SARS in hospitals. Secondly, the perceived severity was 55 not in doubt. In Singapore, amongst the 32 deaths, 5 were healthcare workers, including 3 doctors4,6. These two elements of the Becker Health Belief Model drove the behaviour of family physicians towards the use of PPE during their consultation due to perceived effectiveness: protection from infection by the SARS virus. In the same vein, the shortage of PPE, p a r t i c u l a r l y t h e m a s k , c r e a t e d annoyance and active search for supplies of such equipment. Finally, the perceived effectiveness clearly outweighed the perceived barriers, which included shortage, cost and discomfort for the wearer. Not only d i d t h e y e n d u r e t h e p h y s i c a l discomfort, they also modified their behaviour to cope with the problem. The study revealed that participants had moments of complacency in using P P E b u t p r o m p t l y c o r r e c t e d themselves upon learning about the deaths of fellow healthcare workers in hospitals. This change of behaviour was further enhanced amongst the participants, whose patients they initially treated in their clinics, died later of SARS. The use of gloves, gowns and goggles was perceived to be less beneficial in the protection against SARS in the outpatient setting. Thus only two participants in the study wore all these PPE. This could likely be due to supply exigency and empirical understanding of the risk of infection. Unlike surgeons and hospital-based doctors, practical procedures are less commonly carried out in family practices, thus the perceived need that to put on gloves, gowns and goggles was small. An open system of updating p a t i e n t s a n d t h e i r h e a l t h c a r e providers through the public media will fulfill the two add-ons to the original Becker Health Belief Model. The cues to action in the SARS outbreaks were widespread media reports, which reinforced the need and benefits of wearing masks from t h e a d v i s o r y a n d i n f o r m a t i o n disseminated from MOH. Self-efficacy was enhanced in the outbreak as family physicians became conversant on how to wear the PPE correctly and at the right time. This was reinforced by training sessions conducted by MOH to help doctors dev el op se lf-e ffic acy sk il ls . To m a i n t a i n s e l f - e ff i c a c y, f a m i l y physicians should maintain adequate supply of PPE at all times and these items should be included in periodical audits of the clinic or during audit checks of new clinics prior to issue of operation license by MOH. The successful termination of the SARS epidemic was attributed to PPE and confidence of its protective barrier to the virus. Masks were used universally, the gowns and gloves are used in high risk places and patients in the later stages of the epidemic. These were continued cues to action. Thus, the Becker Health Belief Model provides a good model to e x p l a i n t h e S i n g a p o r e f a m i l y physicians self-disclosed behaviour in dealing with the SARS outbreak. The model can be used to guide learning by healthcare workers in putting on appropriate barriers during their encounter with unknown pathogens that can result in disease outbreaks. As the participants related, their PPE was viewed with apprehension by the public. Individual explanation and the mass media are modalities to educate the public to accept the healthcare providers' use of PPE. The Becker Health Belief model could also be applied for patients to adopt positive behaviour, which is publicly and socially desirable: such as to continue to seek medical help during infections and comply with preventive measures expected of responsible citizens to minimize spread of infection. Limitations The investigators recognised the limitation of the study as a result of a single participant reading the initial draft to validate the results. The small n u m b e r o f t h e p a r t i c i p a n t s w a s another limiting factor. Thus, the results represented the experiences and views of this group of family physicians who had been exposed to S A R S p a t i e n t s a n d m a y n o t b e generalisable to family practice in Singapore. However, the analysis of the qualitative data from the eight participants revealed many similarities in their experiences and post-exposure b e h a v i o u r a l m o d i f i c a t i o n s . T h e investigators believed that the Becker Health Belief model could be applied. Whether the model could still be applicable after a lapse of time after the acute feeling of vulnerability generated by the outbreak remains to be tested against the real world when a n o t h e r n o v e l i n f e c t i o u s a g e n t presents itself in the future. Conclusion Perceived mortality and morbidity risks from SARS motivated the family physicians in their use of PPE. 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