Transparency and trust risk communications and the Singapore experience in managing SARS
Identifieur interne : 001902 ( Istex/Checkpoint ); précédent : 001901; suivant : 001903Transparency and trust risk communications and the Singapore experience in managing SARS
Auteurs : K. U. Menon [Singapour] ; K. T. Goh [Singapour]Source :
- Journal of Communication Management [ 1363-254X ] ; 2005-12-01.
English descriptors
- Teeft :
- Asian wall street journal, Brief history, Civil emergencies, Civil service, Communication management, Disease control, Domestic populace, Electronic bracelets, Emerald group publishing, Expert consultation, Foreign media, Foreign workers, Grassroots leaders, Group publishing, Healthcare, Healthcare workers, Highest levels, Hong kong, Infectious diseases, Initial weeks, International community, Medical services, Other countries, Outbreak, Outbreak communications, Particular hospital, Political leaders, Press conferences, Public communications, Public health, Public hospitals, Public trust, Respiratory syndrome, Risk communications, Sars, Sars cases, Sars communication, Sars crisis, Sars info, Sars outbreak, Senior minister, Singapore, Straits times, Strategic level, Taxi drivers, Transparency.
Abstract
SARS was Singapore's worst experience of an infectious outbreak in its brief history as an independent nation. The key instruments in managing public fear and panic were transparency and trust. The highest levels of government were mobilised and every conceivable channel and medium utilised to educate the domestic populace and reassure the international community. Maintaining transparency and nurturing trust did not come easy. There was concern over public morale and resilience, the absence of an international level playing field and the difficulty in differentiating Singapore from countries which managed SARS badly. Achieving trust of the domestic populace was the more difficult task and the government and political leaders had to be seen doing and initiating a range of tangible actions and activities to reassure the public. Singapore also came in for much criticism from other countries for its draconian measures to contain the disease through home quarantine orders and other stern measures on social discipline. Risk communications is an established methodology and lessons can be drawn from the experience of many countries in managing outbreaks touching on public health. While Singapore may be unique for its particular circumstances, its experience highlighted the critical importance of ensuring transparency and public trust in confronting the disease. This paper is based on a presentation to the plenary session at the first World Health Organization WHO Expert Consultation on Outbreak Communications held in Singapore from 2123rd September, 2004.
Url:
DOI: 10.1108/13632540510621614
Affiliations:
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ISTEX:1A6198769575119F68FDFD5ECD14647CC44E7347Le document en format XML
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Menon</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>Director of the National Resilience Division at the Ministry of Information</wicri:regionArea></affiliation></author><author><name sortKey="Goh, K T" sort="Goh, K T" uniqKey="Goh K" first="K. T." last="Goh">K. T. Goh</name><affiliation wicri:level="1"><country xml:lang="fr">Singapour</country><wicri:regionArea>Senior Consultant with the Communicable Diseases Division of the Ministry of Health</wicri:regionArea></affiliation></author></analytic><monogr></monogr><series><title level="j">Journal of Communication Management</title><idno type="ISSN">1363-254X</idno><imprint><publisher>Emerald Group Publishing Limited</publisher><date type="published" when="2005-12-01">2005-12-01</date><biblScope unit="volume">9</biblScope><biblScope unit="issue">4</biblScope><biblScope unit="page" from="375">375</biblScope><biblScope unit="page" to="383">383</biblScope></imprint><idno type="ISSN">1363-254X</idno></series></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">1363-254X</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="Teeft" xml:lang="en"><term>Asian wall street journal</term><term>Brief history</term><term>Civil emergencies</term><term>Civil service</term><term>Communication management</term><term>Disease control</term><term>Domestic populace</term><term>Electronic bracelets</term><term>Emerald group publishing</term><term>Expert consultation</term><term>Foreign media</term><term>Foreign workers</term><term>Grassroots leaders</term><term>Group publishing</term><term>Healthcare</term><term>Healthcare workers</term><term>Highest levels</term><term>Hong kong</term><term>Infectious diseases</term><term>Initial weeks</term><term>International community</term><term>Medical services</term><term>Other countries</term><term>Outbreak</term><term>Outbreak communications</term><term>Particular hospital</term><term>Political leaders</term><term>Press conferences</term><term>Public communications</term><term>Public health</term><term>Public hospitals</term><term>Public trust</term><term>Respiratory syndrome</term><term>Risk communications</term><term>Sars</term><term>Sars cases</term><term>Sars communication</term><term>Sars crisis</term><term>Sars info</term><term>Sars outbreak</term><term>Senior minister</term><term>Singapore</term><term>Straits times</term><term>Strategic level</term><term>Taxi drivers</term><term>Transparency</term></keywords></textClass><langUsage><language ident="en">en</language></langUsage></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">SARS was Singapore's worst experience of an infectious outbreak in its brief history as an independent nation. The key instruments in managing public fear and panic were transparency and trust. The highest levels of government were mobilised and every conceivable channel and medium utilised to educate the domestic populace and reassure the international community. Maintaining transparency and nurturing trust did not come easy. There was concern over public morale and resilience, the absence of an international level playing field and the difficulty in differentiating Singapore from countries which managed SARS badly. Achieving trust of the domestic populace was the more difficult task and the government and political leaders had to be seen doing and initiating a range of tangible actions and activities to reassure the public. Singapore also came in for much criticism from other countries for its draconian measures to contain the disease through home quarantine orders and other stern measures on social discipline. Risk communications is an established methodology and lessons can be drawn from the experience of many countries in managing outbreaks touching on public health. While Singapore may be unique for its particular circumstances, its experience highlighted the critical importance of ensuring transparency and public trust in confronting the disease. This paper is based on a presentation to the plenary session at the first World Health Organization WHO Expert Consultation on Outbreak Communications held in Singapore from 2123rd September, 2004.</div></front></TEI><affiliations><list><country><li>Singapour</li></country></list><tree><country name="Singapour"><noRegion><name sortKey="Menon, K U" sort="Menon, K U" uniqKey="Menon K" first="K. U." last="Menon">K. U. Menon</name></noRegion><name sortKey="Goh, K T" sort="Goh, K T" uniqKey="Goh K" first="K. T." last="Goh">K. T. Goh</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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