Refining performance improvement tools and methods: Lessons and challenges
Identifieur interne : 000534 ( Istex/Corpus ); précédent : 000533; suivant : 000535Refining performance improvement tools and methods: Lessons and challenges
Auteurs : James Mccaffery ; Michelle Heerey ; Kirsten R. BöseSource :
- Performance Improvement [ 1090-8811 ] ; 2003-09.
English descriptors
- KwdEn :
- Actual performance, Best tools, Capacity building, Communication aids, Communication programs, Decision tree, Effective tools, Family planning, Government agencies, Health sector, Health services, Innovative solutions, Interpersonal communication, Johns hopkins university center, Local ngos, Local partners, Management sciences, Many supervisors, Michelle heerey, Much time, Organizational development, Organizational support, Participatory process, Performance factors, Performance factors questionnaire, Performance gaps, Performance improvement, Performance improvement framework, Performance improvement methods, Performance improvement process, Physical environment, Positive deviance, Practitioner, Process mapping, Project staff, Provider, Quality assurance, Quality improvement, Root cause analysis, Root causes, Senior program officer, Service delivery, Stakeholder, Stakeholder involvement, Substantial gains, Work environment.
- Teeft :
- Actual performance, Best tools, Capacity building, Communication aids, Communication programs, Decision tree, Effective tools, Family planning, Government agencies, Health sector, Health services, Innovative solutions, Interpersonal communication, Johns hopkins university center, Local ngos, Local partners, Management sciences, Many supervisors, Michelle heerey, Much time, Organizational development, Organizational support, Participatory process, Performance factors, Performance factors questionnaire, Performance gaps, Performance improvement, Performance improvement framework, Performance improvement methods, Performance improvement process, Physical environment, Positive deviance, Practitioner, Process mapping, Project staff, Provider, Quality assurance, Quality improvement, Root cause analysis, Root causes, Senior program officer, Service delivery, Stakeholder, Stakeholder involvement, Substantial gains, Work environment.
Url:
DOI: 10.1002/pfi.4930420806
Links to Exploration step
ISTEX:00F8D5599805073561F42CD625642EED6BBB8E28Le document en format XML
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On the PRIME II project, Jim has been the Training Resources Group's partner liaison and has acted as co‐chair of the Performance Improvement Technical Leadership Area. In that capacity, he has helped develop and adapt PRIME's approach to using performance improvement methods in international health settings. In addition, he has worked with PRIME II's global team to document lessons learned from field experience. He is also an expert at helping organizations design and implement restructuring programs to become more effective and competitive in today's work environment. His specialties include organizational development, management systems consulting, strategic planning, team building, and executive development. He holds a PhD in Education and a BA in History from the University of Wisconsin. Jim may be reached atjmccaffery@trg‐inc.com.</p></note><note xml:id="fn2"><p>Michelle Heerey has served as Senior Program Officer for Quality and Performance Improvement at JHU/CCP since 2000. She has expertise in interpersonal communication and counseling; capacity building; and program design, implementation and monitoring and evaluation for quality improvement. In addition to providing technical assistance to JHU/CCP programs globally, she manages research and development of innovations in strategic communication related to such topics as dual protection, regulatory approaches to quality improvement, client and community defined quality, performance improvement, and empowering clients' communication skills in the context of IPC/C. From 1998 to 2000, Michelle was the USAID/Washington Coordinator of the Maximizing Access and Quality (MAQ) Initiative. She has worked in international development over the past eight years with programs in Indonesia, the Philippines, Senegal, Ghana, and Tunisia.</p></note><note xml:id="fn3"><p>Kirsten P. Böse has more than 11 years experience in development communication and production, HIV/AIDS, adolescent reproductive health, and management. She has held numerous technical and management positions on large‐scale reproductive health projects focusing on HIV/AIDS, youth, couple communication, men's participation, and quality assurance. Kirsten has provided leadership on key BCC projects through the development of strategic workplans and milestones, negotiations with USAID and local NGOs, and in mentoring and supervising project staff. As Senior Program Officer in the Africa Division, she is responsible for designing youth HIV/AIDS prevention campaigns, developing messages and materials, providing oversight of grants management in Nigeria, and providing long‐term technical support to their implementation. In Zambia, Kirsten was an integral member of the HEART campaign design team, a multi‐faceted intervention promoting adolescent sexual responsibility through TV and radio PSAs, youth sports camps and counseling. Also, she served as Chief of Party of the Zambia Family Planning Services Project in the absence of the COP. Kirsten has considerable experience in technical and administrative management of FP/HIV/AIDS projects including overseeing local and overseas staff and consultants, fielding technical assistance for field offices, and being a liaison with USAID cooperating agencies and local NGOs.</p></note></noteGroup></header></component></istex:document></istex:metadataXml><mods version="3.6"><titleInfo lang="en"><title>Refining performance improvement tools and methods: Lessons and challenges</title></titleInfo><titleInfo type="abbreviated" lang="en"><title>Refining Performance Improvement Tools and Methods</title></titleInfo><titleInfo type="alternative" contentType="CDATA" lang="en"><title>Refining performance improvement tools and methods: Lessons and challenges</title></titleInfo><name type="personal"><namePart type="given">James</namePart><namePart type="family">McCaffery</namePart><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Michelle</namePart><namePart type="family">Heerey</namePart><role><roleTerm type="text">author</roleTerm></role></name><name type="personal"><namePart type="given">Kirsten R</namePart><namePart type="family">Böse</namePart><role><roleTerm type="text">author</roleTerm></role></name><typeOfResource>text</typeOfResource><genre type="article" displayLabel="article"></genre><originInfo><publisher>Wiley Periodicals, Inc., A Wiley Company</publisher><place><placeTerm type="text">San Francisco, CA</placeTerm></place><dateIssued encoding="w3cdtf">2003-09</dateIssued><copyrightDate encoding="w3cdtf">2003</copyrightDate></originInfo><language><languageTerm type="code" authority="rfc3066">en</languageTerm><languageTerm type="code" authority="iso639-2b">eng</languageTerm></language><physicalDescription><internetMediaType>text/html</internetMediaType><extent unit="references">5</extent></physicalDescription><relatedItem type="host"><titleInfo><title>Performance Improvement</title></titleInfo><titleInfo type="abbreviated"><title>Perf. 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