Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.
Identifieur interne : 000281 ( PubMed/Corpus ); précédent : 000280; suivant : 000282Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.
Auteurs : Sana Rouis ; Asma Ben Abdelaziz ; Hajer Nouira ; Mohamed Khelil ; Chokri Zoghlami ; Ahmed Ben AbdelazizSource :
- La Tunisie medicale [ 0041-4131 ]
English descriptors
- KwdEn :
- Africa, Northern (epidemiology), Benchmarking (methods), Benchmarking (organization & administration), Benchmarking (standards), Delivery of Health Care (organization & administration), Delivery of Health Care (standards), Focus Groups (statistics & numerical data), Hospital Administration (methods), Hospital Administration (standards), Hospitalization (statistics & numerical data), Hospitals (standards), Humans (MeSH), Publications (statistics & numerical data), Quality Assurance, Health Care (methods), Quality Assurance, Health Care (organization & administration), Quality Assurance, Health Care (standards), Quality Improvement (organization & administration), Quality Improvement (standards), Quality Indicators, Health Care (MeSH), Quality of Health Care (organization & administration), Quality of Health Care (standards), Research Design (MeSH).
- MESH :
- geographic , epidemiology : Africa, Northern.
- methods : Benchmarking, Hospital Administration, Quality Assurance, Health Care.
- organization & administration : Benchmarking, Delivery of Health Care, Quality Assurance, Health Care, Quality Improvement, Quality of Health Care.
- standards : Benchmarking, Delivery of Health Care, Hospital Administration, Hospitals, Quality Assurance, Health Care, Quality Improvement, Quality of Health Care.
- statistics & numerical data : Focus Groups, Hospitalization, Publications.
- Humans, Quality Indicators, Health Care, Research Design.
Abstract
BACKGROUND
Despite the wealth of knowledge on hospital performance, the majority of health facilities in the Maghreb don't have yet a Balanced Scorecard for its measurement.
OBJECTIVE
Elaborate, through a systematic review of the biomedical literature, a Balanced Scorecard for hospital performance, consisting of indicators of quality of care, highly recommended and suitable for the professional and managerial contexts of Greater Maghreb health systems.
MATERIALS AND METHODS
This is a "systematic review" study on the topic of indicators to measure hospital performance. A documentary query combining the "Mesh Major Topic" for the two following descriptors "hospitals" and "health quality indicators", has been applied to the "Medline" database over a period of ten years (2004-2013). A focus group composed of clinicians, managers and representatives of civil society, was formed for the selection of a Balanced Scorecard of health facilities in Maghreb, composed of 20 systemic indicators.
RESULTS
An in-depth reading of 166 articles included in the study identified 926 quality of care assessment indicators. It is in one of three cases "systemic" indicators applicable to multi-purpose health facilities, and in one case of two, it is"process"indicators focused on a health care activity. Following the work of the focus group, a Balanced Scorecard for hospital performance was developed in a consensual manner. Among these indicators, 18 explored the "care" dimension (average length of stay, bed occupancy rates, turnover beds rates, occupational blood exposure rates, unplanned admission rates, discharge rates, prolonged admissions rates, antibiotic prescription rates, mortality rates, health care-associated infection rates, readmission rates, pressure ulcer rates, patient / staff ratio, staff turnover rates, maintenance of medical records, time sending of the report of hospitalization, staff burnout rates, patients' satisfaction rates), and two indicators were related to training functions and research (number of hours of staff training, publication rates).
CONCLUSION
The use, by health care facilities, of this Balanced Scorecard, based on the current data from the literature and adapted to the specific professional context of Greater Maghreb, would be a preliminary condition for the start-up of a strategy to measure and improve hospital performance in the Maghreb countries.
PubMed: 30746671
Links to Exploration step
pubmed:30746671Le document en format XML
<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en">Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.</title><author><name sortKey="Rouis, Sana" sort="Rouis, Sana" uniqKey="Rouis S" first="Sana" last="Rouis">Sana Rouis</name></author><author><name sortKey="Ben Abdelaziz, Asma" sort="Ben Abdelaziz, Asma" uniqKey="Ben Abdelaziz A" first="Asma" last="Ben Abdelaziz">Asma Ben Abdelaziz</name></author><author><name sortKey="Nouira, Hajer" sort="Nouira, Hajer" uniqKey="Nouira H" first="Hajer" last="Nouira">Hajer Nouira</name></author><author><name sortKey="Khelil, Mohamed" sort="Khelil, Mohamed" uniqKey="Khelil M" first="Mohamed" last="Khelil">Mohamed Khelil</name></author><author><name sortKey="Zoghlami, Chokri" sort="Zoghlami, Chokri" uniqKey="Zoghlami C" first="Chokri" last="Zoghlami">Chokri Zoghlami</name></author><author><name sortKey="Ben Abdelaziz, Ahmed" sort="Ben Abdelaziz, Ahmed" uniqKey="Ben Abdelaziz A" first="Ahmed" last="Ben Abdelaziz">Ahmed Ben Abdelaziz</name></author></titleStmt><publicationStmt><idno type="wicri:source">PubMed</idno><date when="2018">2018 Oct-Nov</date><idno type="RBID">pubmed:30746671</idno><idno type="pmid">30746671</idno><idno type="wicri:Area/PubMed/Corpus">000281</idno><idno type="wicri:explorRef" wicri:stream="PubMed" wicri:step="Corpus" wicri:corpus="PubMed">000281</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en">Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.</title><author><name sortKey="Rouis, Sana" sort="Rouis, Sana" uniqKey="Rouis S" first="Sana" last="Rouis">Sana Rouis</name></author><author><name sortKey="Ben Abdelaziz, Asma" sort="Ben Abdelaziz, Asma" uniqKey="Ben Abdelaziz A" first="Asma" last="Ben Abdelaziz">Asma Ben Abdelaziz</name></author><author><name sortKey="Nouira, Hajer" sort="Nouira, Hajer" uniqKey="Nouira H" first="Hajer" last="Nouira">Hajer Nouira</name></author><author><name sortKey="Khelil, Mohamed" sort="Khelil, Mohamed" uniqKey="Khelil M" first="Mohamed" last="Khelil">Mohamed Khelil</name></author><author><name sortKey="Zoghlami, Chokri" sort="Zoghlami, Chokri" uniqKey="Zoghlami C" first="Chokri" last="Zoghlami">Chokri Zoghlami</name></author><author><name sortKey="Ben Abdelaziz, Ahmed" sort="Ben Abdelaziz, Ahmed" uniqKey="Ben Abdelaziz A" first="Ahmed" last="Ben Abdelaziz">Ahmed Ben Abdelaziz</name></author></analytic><series><title level="j">La Tunisie medicale</title><idno type="ISSN">0041-4131</idno></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Africa, Northern (epidemiology)</term><term>Benchmarking (methods)</term><term>Benchmarking (organization & administration)</term><term>Benchmarking (standards)</term><term>Delivery of Health Care (organization & administration)</term><term>Delivery of Health Care (standards)</term><term>Focus Groups (statistics & numerical data)</term><term>Hospital Administration (methods)</term><term>Hospital Administration (standards)</term><term>Hospitalization (statistics & numerical data)</term><term>Hospitals (standards)</term><term>Humans (MeSH)</term><term>Publications (statistics & numerical data)</term><term>Quality Assurance, Health Care (methods)</term><term>Quality Assurance, Health Care (organization & administration)</term><term>Quality Assurance, Health Care (standards)</term><term>Quality Improvement (organization & administration)</term><term>Quality Improvement (standards)</term><term>Quality Indicators, Health Care (MeSH)</term><term>Quality of Health Care (organization & administration)</term><term>Quality of Health Care (standards)</term><term>Research Design (MeSH)</term></keywords><keywords scheme="MESH" type="geographic" qualifier="epidemiology" xml:lang="en"><term>Africa, Northern</term></keywords><keywords scheme="MESH" qualifier="methods" xml:lang="en"><term>Benchmarking</term><term>Hospital Administration</term><term>Quality Assurance, Health Care</term></keywords><keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Benchmarking</term><term>Delivery of Health Care</term><term>Quality Assurance, Health Care</term><term>Quality Improvement</term><term>Quality of Health Care</term></keywords><keywords scheme="MESH" qualifier="standards" xml:lang="en"><term>Benchmarking</term><term>Delivery of Health Care</term><term>Hospital Administration</term><term>Hospitals</term><term>Quality Assurance, Health Care</term><term>Quality Improvement</term><term>Quality of Health Care</term></keywords><keywords scheme="MESH" qualifier="statistics & numerical data" xml:lang="en"><term>Focus Groups</term><term>Hospitalization</term><term>Publications</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Humans</term><term>Quality Indicators, Health Care</term><term>Research Design</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>BACKGROUND</b></p><p>Despite the wealth of knowledge on hospital performance, the majority of health facilities in the Maghreb don't have yet a Balanced Scorecard for its measurement.</p></div><div type="abstract" xml:lang="en"><p><b>OBJECTIVE</b></p><p>Elaborate, through a systematic review of the biomedical literature, a Balanced Scorecard for hospital performance, consisting of indicators of quality of care, highly recommended and suitable for the professional and managerial contexts of Greater Maghreb health systems.</p></div><div type="abstract" xml:lang="en"><p><b>MATERIALS AND METHODS</b></p><p> This is a "systematic review" study on the topic of indicators to measure hospital performance. A documentary query combining the "Mesh Major Topic" for the two following descriptors "hospitals" and "health quality indicators", has been applied to the "Medline" database over a period of ten years (2004-2013). A focus group composed of clinicians, managers and representatives of civil society, was formed for the selection of a Balanced Scorecard of health facilities in Maghreb, composed of 20 systemic indicators.</p></div><div type="abstract" xml:lang="en"><p><b>RESULTS</b></p><p>An in-depth reading of 166 articles included in the study identified 926 quality of care assessment indicators. It is in one of three cases "systemic" indicators applicable to multi-purpose health facilities, and in one case of two, it is"process"indicators focused on a health care activity. Following the work of the focus group, a Balanced Scorecard for hospital performance was developed in a consensual manner. Among these indicators, 18 explored the "care" dimension (average length of stay, bed occupancy rates, turnover beds rates, occupational blood exposure rates, unplanned admission rates, discharge rates, prolonged admissions rates, antibiotic prescription rates, mortality rates, health care-associated infection rates, readmission rates, pressure ulcer rates, patient / staff ratio, staff turnover rates, maintenance of medical records, time sending of the report of hospitalization, staff burnout rates, patients' satisfaction rates), and two indicators were related to training functions and research (number of hours of staff training, publication rates).</p></div><div type="abstract" xml:lang="en"><p><b>CONCLUSION</b></p><p>The use, by health care facilities, of this Balanced Scorecard, based on the current data from the literature and adapted to the specific professional context of Greater Maghreb, would be a preliminary condition for the start-up of a strategy to measure and improve hospital performance in the Maghreb countries.</p></div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">30746671</PMID><DateCompleted><Year>2019</Year><Month>09</Month><Day>11</Day></DateCompleted><DateRevised><Year>2019</Year><Month>09</Month><Day>11</Day></DateRevised><Article PubModel="Print"><Journal><ISSN IssnType="Print">0041-4131</ISSN><JournalIssue CitedMedium="Print"><Volume>96</Volume><Issue>10-11</Issue><PubDate><MedlineDate>2018 Oct-Nov</MedlineDate></PubDate></JournalIssue><Title>La Tunisie medicale</Title><ISOAbbreviation>Tunis Med</ISOAbbreviation></Journal><ArticleTitle>Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.</ArticleTitle><Pagination><MedlinePgn>774-788</MedlinePgn></Pagination><Abstract><AbstractText Label="BACKGROUND" NlmCategory="BACKGROUND">Despite the wealth of knowledge on hospital performance, the majority of health facilities in the Maghreb don't have yet a Balanced Scorecard for its measurement.</AbstractText><AbstractText Label="OBJECTIVE" NlmCategory="OBJECTIVE">Elaborate, through a systematic review of the biomedical literature, a Balanced Scorecard for hospital performance, consisting of indicators of quality of care, highly recommended and suitable for the professional and managerial contexts of Greater Maghreb health systems.</AbstractText><AbstractText Label="MATERIALS AND METHODS" NlmCategory="METHODS"> This is a "systematic review" study on the topic of indicators to measure hospital performance. A documentary query combining the "Mesh Major Topic" for the two following descriptors "hospitals" and "health quality indicators", has been applied to the "Medline" database over a period of ten years (2004-2013). A focus group composed of clinicians, managers and representatives of civil society, was formed for the selection of a Balanced Scorecard of health facilities in Maghreb, composed of 20 systemic indicators.</AbstractText><AbstractText Label="RESULTS" NlmCategory="RESULTS">An in-depth reading of 166 articles included in the study identified 926 quality of care assessment indicators. It is in one of three cases "systemic" indicators applicable to multi-purpose health facilities, and in one case of two, it is"process"indicators focused on a health care activity. Following the work of the focus group, a Balanced Scorecard for hospital performance was developed in a consensual manner. Among these indicators, 18 explored the "care" dimension (average length of stay, bed occupancy rates, turnover beds rates, occupational blood exposure rates, unplanned admission rates, discharge rates, prolonged admissions rates, antibiotic prescription rates, mortality rates, health care-associated infection rates, readmission rates, pressure ulcer rates, patient / staff ratio, staff turnover rates, maintenance of medical records, time sending of the report of hospitalization, staff burnout rates, patients' satisfaction rates), and two indicators were related to training functions and research (number of hours of staff training, publication rates).</AbstractText><AbstractText Label="CONCLUSION" NlmCategory="CONCLUSIONS">The use, by health care facilities, of this Balanced Scorecard, based on the current data from the literature and adapted to the specific professional context of Greater Maghreb, would be a preliminary condition for the start-up of a strategy to measure and improve hospital performance in the Maghreb countries.</AbstractText></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Rouis</LastName><ForeName>Sana</ForeName><Initials>S</Initials></Author><Author ValidYN="Y"><LastName>Ben Abdelaziz</LastName><ForeName>Asma</ForeName><Initials>A</Initials></Author><Author ValidYN="Y"><LastName>Nouira</LastName><ForeName>Hajer</ForeName><Initials>H</Initials></Author><Author ValidYN="Y"><LastName>Khelil</LastName><ForeName>Mohamed</ForeName><Initials>M</Initials></Author><Author ValidYN="Y"><LastName>Zoghlami</LastName><ForeName>Chokri</ForeName><Initials>C</Initials></Author><Author ValidYN="Y"><LastName>Ben Abdelaziz</LastName><ForeName>Ahmed</ForeName><Initials>A</Initials></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType><PublicationType UI="D000078182">Systematic Review</PublicationType></PublicationTypeList></Article><MedlineJournalInfo><Country>Tunisia</Country><MedlineTA>Tunis Med</MedlineTA><NlmUniqueID>0413766</NlmUniqueID><ISSNLinking>0041-4131</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D000352" MajorTopicYN="N" Type="Geographic">Africa, Northern</DescriptorName><QualifierName UI="Q000453" MajorTopicYN="N">epidemiology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D019985" MajorTopicYN="N">Benchmarking</DescriptorName><QualifierName UI="Q000379" MajorTopicYN="Y">methods</QualifierName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D003695" MajorTopicYN="N">Delivery of Health Care</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="Y">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D017144" MajorTopicYN="N">Focus Groups</DescriptorName><QualifierName UI="Q000706" MajorTopicYN="N">statistics & numerical data</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D006739" MajorTopicYN="N">Hospital Administration</DescriptorName><QualifierName UI="Q000379" MajorTopicYN="N">methods</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D006760" MajorTopicYN="N">Hospitalization</DescriptorName><QualifierName UI="Q000706" MajorTopicYN="N">statistics & numerical data</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D006761" MajorTopicYN="N">Hospitals</DescriptorName><QualifierName UI="Q000592" MajorTopicYN="Y">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011642" MajorTopicYN="N">Publications</DescriptorName><QualifierName UI="Q000706" MajorTopicYN="N">statistics & numerical data</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D011785" MajorTopicYN="N">Quality Assurance, Health Care</DescriptorName><QualifierName UI="Q000379" MajorTopicYN="N">methods</QualifierName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D058996" MajorTopicYN="N">Quality Improvement</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D019984" MajorTopicYN="Y">Quality Indicators, Health Care</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011787" MajorTopicYN="N">Quality of Health Care</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="Y">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D012107" MajorTopicYN="N">Research Design</DescriptorName></MeshHeading></MeshHeadingList></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="entrez"><Year>2019</Year><Month>2</Month><Day>13</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="pubmed"><Year>2019</Year><Month>2</Month><Day>13</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2019</Year><Month>9</Month><Day>12</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate></History><PublicationStatus>ppublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">30746671</ArticleId><ArticleId IdType="pii">/article-medicale-tunisie.php?article=3466</ArticleId></ArticleIdList></PubmedData></pubmed></record>Pour manipuler ce document sous Unix (Dilib)
EXPLOR_STEP=$WICRI_ROOT/Wicri/Sante/explor/MaghrebDataLibMedV2/Data/PubMed/Corpus
HfdSelect -h $EXPLOR_STEP/biblio.hfd -nk 000281 | SxmlIndent | more
Ou
HfdSelect -h $EXPLOR_AREA/Data/PubMed/Corpus/biblio.hfd -nk 000281 | SxmlIndent | more
Pour mettre un lien sur cette page dans le réseau Wicri
{{Explor lien
|wiki= Wicri/Sante
|area= MaghrebDataLibMedV2
|flux= PubMed
|étape= Corpus
|type= RBID
|clé= pubmed:30746671
|texte= Development of a Balanced Scorecard for the monitoring of hospital performance in the countries of the Greater Maghreb. Systematic Review.
}}
Pour générer des pages wiki
HfdIndexSelect -h $EXPLOR_AREA/Data/PubMed/Corpus/RBID.i -Sk "pubmed:30746671" \
| HfdSelect -Kh $EXPLOR_AREA/Data/PubMed/Corpus/biblio.hfd \
| NlmPubMed2Wicri -a MaghrebDataLibMedV2
| This area was generated with Dilib version V0.6.38. |  |