Development and Usability Testing of a Web-based COVID-19 Self-triage Platform.
Identifieur interne : 000105 ( Main/Corpus ); précédent : 000104; suivant : 000106Development and Usability Testing of a Web-based COVID-19 Self-triage Platform.
Auteurs : Justin D. Schrager ; Keke Schuler ; Alexander P. Isakov ; David W. Wright ; Anna Q. Yaffee ; Kara L. Jacobson ; Ruth M. Parker ; Craig GoolsbySource :
- The western journal of emergency medicine [ 1936-9018 ] ; 2020.
English descriptors
- KwdEn :
- Adult (MeSH), Aged (MeSH), Aged, 80 and over (MeSH), Betacoronavirus (MeSH), Comprehension (MeSH), Coronavirus Infections (diagnosis), Coronavirus Infections (therapy), Cross-Sectional Studies (MeSH), Feasibility Studies (MeSH), Female (MeSH), Humans (MeSH), Internet (MeSH), Male (MeSH), Mental Recall (MeSH), Middle Aged (MeSH), Pandemics (MeSH), Pneumonia, Viral (diagnosis), Pneumonia, Viral (therapy), Self Care (methods), Triage (methods), User-Computer Interface (MeSH), Young Adult (MeSH).
- MESH :
- diagnosis : Coronavirus Infections, Pneumonia, Viral.
- methods : Self Care, Triage.
- therapy : Coronavirus Infections, Pneumonia, Viral.
- Adult, Aged, Aged, 80 and over, Betacoronavirus, Comprehension, Cross-Sectional Studies, Feasibility Studies, Female, Humans, Internet, Male, Mental Recall, Middle Aged, Pandemics, User-Computer Interface, Young Adult.
Abstract
INTRODUCTION
The development and deployment of a web-based, self-triage tool for severe respiratory syndrome coronavirus 2 (COVID-19 disease) aimed at preventing surges in healthcare utilization could provide easily understandable health guidance with the goal of mitigating unnecessary emergency department (ED) and healthcare visits. We describe the iterative development and usability testing of such a tool. We hypothesized that adult users could understand and recall the recommendations provided by a COVID-19 web-based, self-triage tool.
METHODS
We convened a multidisciplinary panel of medical experts at two academic medical schools in an iterative redesign process of a previously validated web-based, epidemic screening tool for the current COVID-19 pandemic. We then conducted a cross-sectional usability study over a 24-hour period among faculty, staff, and students at the two participating universities. Participants were randomly assigned a pre-written health script to enter into the self-triage website for testing. The primary outcome was immediate recall of website recommendations. Secondary outcomes included usability measures. We stratified outcomes by demographic characteristics.
RESULTS
A final sample of 877 participants (mean age, 32 years [range, 19-84 years]; 65.3% female) was used in the analysis. We found that 79.4% of the participants accurately recalled the recommendations provided by the website. Almost all participants (96.9%) found the website easy to use and navigate.
CONCLUSION
Adult users of a COVID-19 self-triage website, recruited from an academic setting, were able to successfully recall self-care instructions from the website and found it user-friendly. This website appears to be a feasible way to provide evidence-based health guidance to adult patients during a pandemic. Website guidance could be used to reduce unnecessary ED and healthcare visits.
DOI: 10.5811/westjem.2020.7.48217
PubMed: 32970554
PubMed Central: PMC7514387
Links to Exploration step
pubmed:32970554Le document en format XML
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<author><name sortKey="Isakov, Alexander P" sort="Isakov, Alexander P" uniqKey="Isakov A" first="Alexander P" last="Isakov">Alexander P. Isakov</name>
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<author><name sortKey="Parker, Ruth M" sort="Parker, Ruth M" uniqKey="Parker R" first="Ruth M" last="Parker">Ruth M. Parker</name>
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<author><name sortKey="Wright, David W" sort="Wright, David W" uniqKey="Wright D" first="David W" last="Wright">David W. Wright</name>
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<author><name sortKey="Jacobson, Kara L" sort="Jacobson, Kara L" uniqKey="Jacobson K" first="Kara L" last="Jacobson">Kara L. Jacobson</name>
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<author><name sortKey="Parker, Ruth M" sort="Parker, Ruth M" uniqKey="Parker R" first="Ruth M" last="Parker">Ruth M. Parker</name>
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<author><name sortKey="Goolsby, Craig" sort="Goolsby, Craig" uniqKey="Goolsby C" first="Craig" last="Goolsby">Craig Goolsby</name>
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<term>Betacoronavirus (MeSH)</term>
<term>Comprehension (MeSH)</term>
<term>Coronavirus Infections (diagnosis)</term>
<term>Coronavirus Infections (therapy)</term>
<term>Cross-Sectional Studies (MeSH)</term>
<term>Feasibility Studies (MeSH)</term>
<term>Female (MeSH)</term>
<term>Humans (MeSH)</term>
<term>Internet (MeSH)</term>
<term>Male (MeSH)</term>
<term>Mental Recall (MeSH)</term>
<term>Middle Aged (MeSH)</term>
<term>Pandemics (MeSH)</term>
<term>Pneumonia, Viral (diagnosis)</term>
<term>Pneumonia, Viral (therapy)</term>
<term>Self Care (methods)</term>
<term>Triage (methods)</term>
<term>User-Computer Interface (MeSH)</term>
<term>Young Adult (MeSH)</term>
</keywords>
<keywords scheme="MESH" qualifier="diagnosis" xml:lang="en"><term>Coronavirus Infections</term>
<term>Pneumonia, Viral</term>
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<term>Pneumonia, Viral</term>
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<term>Feasibility Studies</term>
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<term>Humans</term>
<term>Internet</term>
<term>Male</term>
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<front><div type="abstract" xml:lang="en"><p><b>INTRODUCTION</b>
</p>
<p>The development and deployment of a web-based, self-triage tool for severe respiratory syndrome coronavirus 2 (COVID-19 disease) aimed at preventing surges in healthcare utilization could provide easily understandable health guidance with the goal of mitigating unnecessary emergency department (ED) and healthcare visits. We describe the iterative development and usability testing of such a tool. We hypothesized that adult users could understand and recall the recommendations provided by a COVID-19 web-based, self-triage tool.</p>
</div>
<div type="abstract" xml:lang="en"><p><b>METHODS</b>
</p>
<p>We convened a multidisciplinary panel of medical experts at two academic medical schools in an iterative redesign process of a previously validated web-based, epidemic screening tool for the current COVID-19 pandemic. We then conducted a cross-sectional usability study over a 24-hour period among faculty, staff, and students at the two participating universities. Participants were randomly assigned a pre-written health script to enter into the self-triage website for testing. The primary outcome was immediate recall of website recommendations. Secondary outcomes included usability measures. We stratified outcomes by demographic characteristics.</p>
</div>
<div type="abstract" xml:lang="en"><p><b>RESULTS</b>
</p>
<p>A final sample of 877 participants (mean age, 32 years [range, 19-84 years]; 65.3% female) was used in the analysis. We found that 79.4% of the participants accurately recalled the recommendations provided by the website. Almost all participants (96.9%) found the website easy to use and navigate.</p>
</div>
<div type="abstract" xml:lang="en"><p><b>CONCLUSION</b>
</p>
<p>Adult users of a COVID-19 self-triage website, recruited from an academic setting, were able to successfully recall self-care instructions from the website and found it user-friendly. This website appears to be a feasible way to provide evidence-based health guidance to adult patients during a pandemic. Website guidance could be used to reduce unnecessary ED and healthcare visits.</p>
</div>
</front>
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<Abstract><AbstractText Label="INTRODUCTION" NlmCategory="BACKGROUND">The development and deployment of a web-based, self-triage tool for severe respiratory syndrome coronavirus 2 (COVID-19 disease) aimed at preventing surges in healthcare utilization could provide easily understandable health guidance with the goal of mitigating unnecessary emergency department (ED) and healthcare visits. We describe the iterative development and usability testing of such a tool. We hypothesized that adult users could understand and recall the recommendations provided by a COVID-19 web-based, self-triage tool.</AbstractText>
<AbstractText Label="METHODS" NlmCategory="METHODS">We convened a multidisciplinary panel of medical experts at two academic medical schools in an iterative redesign process of a previously validated web-based, epidemic screening tool for the current COVID-19 pandemic. We then conducted a cross-sectional usability study over a 24-hour period among faculty, staff, and students at the two participating universities. Participants were randomly assigned a pre-written health script to enter into the self-triage website for testing. The primary outcome was immediate recall of website recommendations. Secondary outcomes included usability measures. We stratified outcomes by demographic characteristics.</AbstractText>
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