Why, what and how do European healthcare managers use performance data? Results of a survey and workshop among members of the European Hospital and Healthcare Federation.
Identifieur interne : 000057 ( Main/Exploration ); précédent : 000056; suivant : 000058Why, what and how do European healthcare managers use performance data? Results of a survey and workshop among members of the European Hospital and Healthcare Federation.
Auteurs : Damir Ivankovic [Pays-Bas] ; Mircha Poldrugovac [Pays-Bas] ; Pascal Garel [Belgique] ; Niek S. Klazinga [Pays-Bas] ; Dionne S. Kringos [Pays-Bas]Source :
- PloS one [ 1932-6203 ] ; 2020.
Descripteurs français
- KwdFr :
- Analyse et exécution des tâches (MeSH), Enquêtes et questionnaires (MeSH), Europe (MeSH), Femelle (MeSH), Humains (MeSH), Internet (MeSH), Leadership (MeSH), Mâle (MeSH), Personnel administratif (psychologie), Prestations des soins de santé (organisation et administration), Prise de décision (MeSH), Études transversales (MeSH).
- MESH :
- organisation et administration : Prestations des soins de santé.
- psychologie : Personnel administratif.
- Analyse et exécution des tâches, Enquêtes et questionnaires, Europe, Femelle, Humains, Internet, Leadership, Mâle, Prise de décision, Études transversales.
English descriptors
- KwdEn :
- Administrative Personnel (psychology), Cross-Sectional Studies (MeSH), Decision Making (MeSH), Delivery of Health Care (organization & administration), Europe (MeSH), Female (MeSH), Humans (MeSH), Internet (MeSH), Leadership (MeSH), Male (MeSH), Surveys and Questionnaires (MeSH), Task Performance and Analysis (MeSH).
- MESH :
- geographic : Europe.
- organization & administration : Delivery of Health Care.
- psychology : Administrative Personnel.
- Cross-Sectional Studies, Decision Making, Female, Humans, Internet, Leadership, Male, Surveys and Questionnaires, Task Performance and Analysis.
Abstract
Objective of this study was to better understand the use of performance data for evidence-based decision-making by managers in hospitals and other healthcare organisations in Europe in 2019. In order to explore why, what and how performance data is collected, reported and used, we conducted a cross-sectional study based on a self-reported online questionnaire and a follow-up interactive workshop. Our study population were participants of a pan-European professional Exchange Programme and their hosts (n = 125), mostly mid-level hospital managers. We found that a substantial amount of performance data is collected and reported, but could be utilised better for decision-making purposes. Motivation to collect and report performance data is equally internal and external, for improvement as well as for accountability purposes. Benchmarking between organisations is recognised as being important but is still underused. A plethora of different data sources are used, but more should be done on conceptualising, collecting, reporting and using patient-reported data. Managers working for privately owned organisations reported greater use of performance data than those working for public ones. Strategic levels of management use performance data more for justifying their decisions, while managers on operational and clinical levels use it more for day-to-day decision-making. Our study showed that, despite the substantial and increasing use of performance data for evidence-based management, there is room and need to further explore and expand its role in strategic decision-making and supporting a shift in healthcare from organisational accountability towards the model of learning organisations.
DOI: 10.1371/journal.pone.0231345
PubMed: 32267883
PubMed Central: PMC7141666
Affiliations:
- Belgique, Pays-Bas
- Hollande-Septentrionale, Région de Bruxelles-Capitale
- Amsterdam, Bruxelles
- Université d'Amsterdam
Links toward previous steps (curation, corpus...)
Le document en format XML
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Kringos</name><affiliation wicri:level="4"><nlm:affiliation>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam, The Netherlands.</nlm:affiliation><country xml:lang="fr">Pays-Bas</country><wicri:regionArea>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam</wicri:regionArea><placeName><settlement type="city">Amsterdam</settlement><region nuts="2" type="province">Hollande-Septentrionale</region></placeName><orgName type="university">Université d'Amsterdam</orgName></affiliation></author></analytic><series><title level="j">PloS one</title><idno type="eISSN">1932-6203</idno><imprint><date when="2020" type="published">2020</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Administrative Personnel (psychology)</term><term>Cross-Sectional Studies (MeSH)</term><term>Decision Making (MeSH)</term><term>Delivery of Health Care (organization & administration)</term><term>Europe (MeSH)</term><term>Female (MeSH)</term><term>Humans (MeSH)</term><term>Internet (MeSH)</term><term>Leadership (MeSH)</term><term>Male (MeSH)</term><term>Surveys and Questionnaires (MeSH)</term><term>Task Performance and Analysis (MeSH)</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Analyse et exécution des tâches (MeSH)</term><term>Enquêtes et questionnaires (MeSH)</term><term>Europe (MeSH)</term><term>Femelle (MeSH)</term><term>Humains (MeSH)</term><term>Internet (MeSH)</term><term>Leadership (MeSH)</term><term>Mâle (MeSH)</term><term>Personnel administratif (psychologie)</term><term>Prestations des soins de santé (organisation et administration)</term><term>Prise de décision (MeSH)</term><term>Études transversales (MeSH)</term></keywords><keywords scheme="MESH" type="geographic" xml:lang="en"><term>Europe</term></keywords><keywords scheme="MESH" qualifier="organisation et administration" xml:lang="fr"><term>Prestations des soins de santé</term></keywords><keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Delivery of Health Care</term></keywords><keywords scheme="MESH" qualifier="psychologie" xml:lang="fr"><term>Personnel administratif</term></keywords><keywords scheme="MESH" qualifier="psychology" xml:lang="en"><term>Administrative Personnel</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Cross-Sectional Studies</term><term>Decision Making</term><term>Female</term><term>Humans</term><term>Internet</term><term>Leadership</term><term>Male</term><term>Surveys and Questionnaires</term><term>Task Performance and Analysis</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Analyse et exécution des tâches</term><term>Enquêtes et questionnaires</term><term>Europe</term><term>Femelle</term><term>Humains</term><term>Internet</term><term>Leadership</term><term>Mâle</term><term>Prise de décision</term><term>Études transversales</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Objective of this study was to better understand the use of performance data for evidence-based decision-making by managers in hospitals and other healthcare organisations in Europe in 2019. In order to explore why, what and how performance data is collected, reported and used, we conducted a cross-sectional study based on a self-reported online questionnaire and a follow-up interactive workshop. Our study population were participants of a pan-European professional Exchange Programme and their hosts (n = 125), mostly mid-level hospital managers. We found that a substantial amount of performance data is collected and reported, but could be utilised better for decision-making purposes. Motivation to collect and report performance data is equally internal and external, for improvement as well as for accountability purposes. Benchmarking between organisations is recognised as being important but is still underused. A plethora of different data sources are used, but more should be done on conceptualising, collecting, reporting and using patient-reported data. Managers working for privately owned organisations reported greater use of performance data than those working for public ones. Strategic levels of management use performance data more for justifying their decisions, while managers on operational and clinical levels use it more for day-to-day decision-making. Our study showed that, despite the substantial and increasing use of performance data for evidence-based management, there is room and need to further explore and expand its role in strategic decision-making and supporting a shift in healthcare from organisational accountability towards the model of learning organisations.</div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">32267883</PMID><DateCompleted><Year>2020</Year><Month>07</Month><Day>10</Day></DateCompleted><DateRevised><Year>2020</Year><Month>07</Month><Day>10</Day></DateRevised><Article PubModel="Electronic-eCollection"><Journal><ISSN IssnType="Electronic">1932-6203</ISSN><JournalIssue CitedMedium="Internet"><Volume>15</Volume><Issue>4</Issue><PubDate><Year>2020</Year></PubDate></JournalIssue><Title>PloS one</Title><ISOAbbreviation>PLoS One</ISOAbbreviation></Journal><ArticleTitle>Why, what and how do European healthcare managers use performance data? Results of a survey and workshop among members of the European Hospital and Healthcare Federation.</ArticleTitle><Pagination><MedlinePgn>e0231345</MedlinePgn></Pagination><ELocationID EIdType="doi" ValidYN="Y">10.1371/journal.pone.0231345</ELocationID><Abstract><AbstractText>Objective of this study was to better understand the use of performance data for evidence-based decision-making by managers in hospitals and other healthcare organisations in Europe in 2019. In order to explore why, what and how performance data is collected, reported and used, we conducted a cross-sectional study based on a self-reported online questionnaire and a follow-up interactive workshop. Our study population were participants of a pan-European professional Exchange Programme and their hosts (n = 125), mostly mid-level hospital managers. We found that a substantial amount of performance data is collected and reported, but could be utilised better for decision-making purposes. Motivation to collect and report performance data is equally internal and external, for improvement as well as for accountability purposes. Benchmarking between organisations is recognised as being important but is still underused. A plethora of different data sources are used, but more should be done on conceptualising, collecting, reporting and using patient-reported data. Managers working for privately owned organisations reported greater use of performance data than those working for public ones. Strategic levels of management use performance data more for justifying their decisions, while managers on operational and clinical levels use it more for day-to-day decision-making. Our study showed that, despite the substantial and increasing use of performance data for evidence-based management, there is room and need to further explore and expand its role in strategic decision-making and supporting a shift in healthcare from organisational accountability towards the model of learning organisations.</AbstractText></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Ivankovic</LastName><ForeName>Damir</ForeName><Initials>D</Initials><Identifier Source="ORCID">0000-0002-3501-5515</Identifier><AffiliationInfo><Affiliation>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam, The Netherlands.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Poldrugovac</LastName><ForeName>Mircha</ForeName><Initials>M</Initials><Identifier Source="ORCID">0000-0001-9872-7950</Identifier><AffiliationInfo><Affiliation>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam, The Netherlands.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Garel</LastName><ForeName>Pascal</ForeName><Initials>P</Initials><AffiliationInfo><Affiliation>The European Hospital and Healthcare Federation, Brussels, Belgium.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Klazinga</LastName><ForeName>Niek S</ForeName><Initials>NS</Initials><AffiliationInfo><Affiliation>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam, The Netherlands.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Kringos</LastName><ForeName>Dionne S</ForeName><Initials>DS</Initials><AffiliationInfo><Affiliation>Department of Public Health, Amsterdam Public Health Research Institute, Amsterdam UMC, University of Amsterdam, Amsterdam, The Netherlands.</Affiliation></AffiliationInfo></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType><PublicationType UI="D013485">Research Support, Non-U.S. Gov't</PublicationType></PublicationTypeList><ArticleDate DateType="Electronic"><Year>2020</Year><Month>04</Month><Day>08</Day></ArticleDate></Article><MedlineJournalInfo><Country>United States</Country><MedlineTA>PLoS One</MedlineTA><NlmUniqueID>101285081</NlmUniqueID><ISSNLinking>1932-6203</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D000288" MajorTopicYN="N">Administrative Personnel</DescriptorName><QualifierName UI="Q000523" MajorTopicYN="Y">psychology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D003430" MajorTopicYN="N">Cross-Sectional Studies</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D003657" MajorTopicYN="N">Decision Making</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D003695" MajorTopicYN="N">Delivery of Health Care</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="Y">organization & administration</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D005060" MajorTopicYN="N" Type="Geographic">Europe</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D005260" MajorTopicYN="N">Female</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D020407" MajorTopicYN="N">Internet</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D007857" MajorTopicYN="N">Leadership</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D008297" MajorTopicYN="N">Male</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011795" MajorTopicYN="N">Surveys and Questionnaires</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D013647" MajorTopicYN="Y">Task Performance and Analysis</DescriptorName></MeshHeading></MeshHeadingList><CoiStatement>The authors have declared that no competing interests exist.</CoiStatement></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="received"><Year>2020</Year><Month>01</Month><Day>14</Day></PubMedPubDate><PubMedPubDate PubStatus="accepted"><Year>2020</Year><Month>03</Month><Day>21</Day></PubMedPubDate><PubMedPubDate PubStatus="entrez"><Year>2020</Year><Month>4</Month><Day>9</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="pubmed"><Year>2020</Year><Month>4</Month><Day>9</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2020</Year><Month>7</Month><Day>11</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate></History><PublicationStatus>epublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">32267883</ArticleId><ArticleId IdType="doi">10.1371/journal.pone.0231345</ArticleId><ArticleId 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Klazinga</name><name sortKey="Kringos, Dionne S" sort="Kringos, Dionne S" uniqKey="Kringos D" first="Dionne S" last="Kringos">Dionne S. Kringos</name><name sortKey="Poldrugovac, Mircha" sort="Poldrugovac, Mircha" uniqKey="Poldrugovac M" first="Mircha" last="Poldrugovac">Mircha Poldrugovac</name></country><country name="Belgique"><region name="Région de Bruxelles-Capitale"><name sortKey="Garel, Pascal" sort="Garel, Pascal" uniqKey="Garel P" first="Pascal" last="Garel">Pascal Garel</name></region></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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