[Pediatric telephone advice in the emergency department].
Identifieur interne : 000111 ( Ncbi/Merge ); précédent : 000110; suivant : 000112[Pediatric telephone advice in the emergency department].
Auteurs : D. Dufour [France] ; J C Paon ; B. Marshall ; A. Marcou ; A M Belgaïd ; P. Le RouxSource :
- Archives de pediatrie : organe officiel de la Societe francaise de pediatrie [ 0929-693X ] ; 2004.
Descripteurs français
- Wicri :
- geographic : France.
English descriptors
- KwdEn :
- MESH :
- geographic : France.
- methods : Emergency Treatment, Pediatrics.
- standards : Emergency Treatment.
- statistics & numerical data : Telephone.
- Adolescent, Child, Child, Preschool, Hospitals, Humans, Infant, Infant, Newborn, Prospective Studies.
Abstract
To describe the activity of telephone advice in a pediatric emergency department and assess the influencing factors to improve quality of care.
DOI: 10.1016/j.arcped.2004.05.019
PubMed: 15350991
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pubmed:15350991Le document en format XML
<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en">[Pediatric telephone advice in the emergency department].</title>
<author><name sortKey="Dufour, D" sort="Dufour, D" uniqKey="Dufour D" first="D" last="Dufour">D. Dufour</name>
<affiliation wicri:level="3"><nlm:affiliation>Service des urgences pédiatriques, groupe hospitalier, 55 bis, rue Gustave-Flaubert, 76600 Le Havre, France.</nlm:affiliation>
<country xml:lang="fr">France</country>
<wicri:regionArea>Service des urgences pédiatriques, groupe hospitalier, 55 bis, rue Gustave-Flaubert, 76600 Le Havre</wicri:regionArea>
<placeName><region type="region" nuts="2">Région Normandie</region>
<region type="old region" nuts="2">Haute-Normandie</region>
<settlement type="city">Le Havre</settlement>
</placeName>
</affiliation>
</author>
<author><name sortKey="Paon, J C" sort="Paon, J C" uniqKey="Paon J" first="J C" last="Paon">J C Paon</name>
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<author><name sortKey="Marshall, B" sort="Marshall, B" uniqKey="Marshall B" first="B" last="Marshall">B. Marshall</name>
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<author><name sortKey="Marcou, A" sort="Marcou, A" uniqKey="Marcou A" first="A" last="Marcou">A. Marcou</name>
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<author><name sortKey="Belgaid, A M" sort="Belgaid, A M" uniqKey="Belgaid A" first="A M" last="Belgaïd">A M Belgaïd</name>
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<author><name sortKey="Le Roux, P" sort="Le Roux, P" uniqKey="Le Roux P" first="P" last="Le Roux">P. Le Roux</name>
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<publicationStmt><idno type="wicri:source">PubMed</idno>
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<author><name sortKey="Dufour, D" sort="Dufour, D" uniqKey="Dufour D" first="D" last="Dufour">D. Dufour</name>
<affiliation wicri:level="3"><nlm:affiliation>Service des urgences pédiatriques, groupe hospitalier, 55 bis, rue Gustave-Flaubert, 76600 Le Havre, France.</nlm:affiliation>
<country xml:lang="fr">France</country>
<wicri:regionArea>Service des urgences pédiatriques, groupe hospitalier, 55 bis, rue Gustave-Flaubert, 76600 Le Havre</wicri:regionArea>
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<author><name sortKey="Paon, J C" sort="Paon, J C" uniqKey="Paon J" first="J C" last="Paon">J C Paon</name>
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<author><name sortKey="Marshall, B" sort="Marshall, B" uniqKey="Marshall B" first="B" last="Marshall">B. Marshall</name>
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<author><name sortKey="Marcou, A" sort="Marcou, A" uniqKey="Marcou A" first="A" last="Marcou">A. Marcou</name>
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<author><name sortKey="Belgaid, A M" sort="Belgaid, A M" uniqKey="Belgaid A" first="A M" last="Belgaïd">A M Belgaïd</name>
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<author><name sortKey="Le Roux, P" sort="Le Roux, P" uniqKey="Le Roux P" first="P" last="Le Roux">P. Le Roux</name>
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<series><title level="j">Archives de pediatrie : organe officiel de la Societe francaise de pediatrie</title>
<idno type="ISSN">0929-693X</idno>
<imprint><date when="2004" type="published">2004</date>
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<profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Adolescent</term>
<term>Child</term>
<term>Child, Preschool</term>
<term>Emergency Treatment (methods)</term>
<term>Emergency Treatment (standards)</term>
<term>France</term>
<term>Hospitals</term>
<term>Humans</term>
<term>Infant</term>
<term>Infant, Newborn</term>
<term>Pediatrics (methods)</term>
<term>Prospective Studies</term>
<term>Telephone (statistics & numerical data)</term>
</keywords>
<keywords scheme="MESH" type="geographic" xml:lang="en"><term>France</term>
</keywords>
<keywords scheme="MESH" qualifier="methods" xml:lang="en"><term>Emergency Treatment</term>
<term>Pediatrics</term>
</keywords>
<keywords scheme="MESH" qualifier="standards" xml:lang="en"><term>Emergency Treatment</term>
</keywords>
<keywords scheme="MESH" qualifier="statistics & numerical data" xml:lang="en"><term>Telephone</term>
</keywords>
<keywords scheme="MESH" xml:lang="en"><term>Adolescent</term>
<term>Child</term>
<term>Child, Preschool</term>
<term>Hospitals</term>
<term>Humans</term>
<term>Infant</term>
<term>Infant, Newborn</term>
<term>Prospective Studies</term>
</keywords>
<keywords scheme="Wicri" type="geographic" xml:lang="fr"><term>France</term>
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<front><div type="abstract" xml:lang="en">To describe the activity of telephone advice in a pediatric emergency department and assess the influencing factors to improve quality of care.</div>
</front>
</TEI>
<pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">15350991</PMID>
<DateCreated><Year>2004</Year>
<Month>9</Month>
<Day>7</Day>
</DateCreated>
<DateCompleted><Year>2005</Year>
<Month>03</Month>
<Day>10</Day>
</DateCompleted>
<DateRevised><Year>2006</Year>
<Month>11</Month>
<Day>15</Day>
</DateRevised>
<Article PubModel="Print"><Journal><ISSN IssnType="Print">0929-693X</ISSN>
<JournalIssue CitedMedium="Print"><Volume>11</Volume>
<Issue>9</Issue>
<PubDate><Year>2004</Year>
<Month>Sep</Month>
</PubDate>
</JournalIssue>
<Title>Archives de pediatrie : organe officiel de la Societe francaise de pediatrie</Title>
<ISOAbbreviation>Arch Pediatr</ISOAbbreviation>
</Journal>
<ArticleTitle>[Pediatric telephone advice in the emergency department].</ArticleTitle>
<Pagination><MedlinePgn>1036-40</MedlinePgn>
</Pagination>
<Abstract><AbstractText Label="OBJECTIVES" NlmCategory="OBJECTIVE">To describe the activity of telephone advice in a pediatric emergency department and assess the influencing factors to improve quality of care.</AbstractText>
<AbstractText Label="METHODS" NlmCategory="METHODS">Descriptive study about all the anonymous telephone calls received on the direct line of the pediatric emergency room of Le Havre hospital, from 25 January to 25 July 2002, and all the advices given by a doctor or a nurse.</AbstractText>
<AbstractText Label="RESULTS" NlmCategory="RESULTS">The mean daily call frequency was 2.15 (0-12) with 586 calls during the 6 months period and the mean call duration was 3 min (1-20). Parents took telephone advices for: fever (27%), digestive troubles (22%), and trauma (14%). We found no difference concerning symptoms according to season. The rush hours were, on a bimodal graph, 0-1 am and 8-9 pm, paralleling the rush activity of consultation in pediatric emergency room. The heavy days for phone advices during the week were Tuesday and Wednesday. We found no correlation between heavy days of week and phone call duration. Thirty percent of cases did not need any advice because the asks were only an orientation advice. Advice to go to our emergency department was done in 11% of orientation advice. The call duration was significantly longer for: (1) calls including several symptoms or griefs, (2) calls given by a nurse; (3) calls taking place during hours of lowest activity in the emergency room (between 6 and 12 am), (4) calls including advice about medication or diet; (5) calls for counselling an orientation other than medical establishment.</AbstractText>
<AbstractText Label="CONCLUSION" NlmCategory="CONCLUSIONS">Our assessment of telephone call advices represented the first step to improve the quality of answer to families. Next step will be written protocols to answer more adequately to main griefs and symptoms that lead families to search for phone counselling.</AbstractText>
</Abstract>
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<ForeName>D</ForeName>
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<AffiliationInfo><Affiliation>Service des urgences pédiatriques, groupe hospitalier, 55 bis, rue Gustave-Flaubert, 76600 Le Havre, France.</Affiliation>
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<Author ValidYN="Y"><LastName>Paon</LastName>
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<Author ValidYN="Y"><LastName>Marshall</LastName>
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<Author ValidYN="Y"><LastName>Marcou</LastName>
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<Author ValidYN="Y"><LastName>Belgaïd</LastName>
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<VernacularTitle>Les conseils téléphoniques aux urgences pédiatriques: expérience du centre hospitalier du Havre.</VernacularTitle>
</Article>
<MedlineJournalInfo><Country>France</Country>
<MedlineTA>Arch Pediatr</MedlineTA>
<NlmUniqueID>9421356</NlmUniqueID>
<ISSNLinking>0929-693X</ISSNLinking>
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<CitationSubset>IM</CitationSubset>
<MeshHeadingList><MeshHeading><DescriptorName UI="D000293" MajorTopicYN="N">Adolescent</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D002648" MajorTopicYN="N">Child</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D002675" MajorTopicYN="N">Child, Preschool</DescriptorName>
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<MeshHeading><DescriptorName UI="D004638" MajorTopicYN="N">Emergency Treatment</DescriptorName>
<QualifierName UI="Q000379" MajorTopicYN="Y">methods</QualifierName>
<QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D005602" MajorTopicYN="N" Type="Geographic">France</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D006761" MajorTopicYN="N">Hospitals</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D007223" MajorTopicYN="N">Infant</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D007231" MajorTopicYN="N">Infant, Newborn</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D010372" MajorTopicYN="N">Pediatrics</DescriptorName>
<QualifierName UI="Q000379" MajorTopicYN="Y">methods</QualifierName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D011446" MajorTopicYN="N">Prospective Studies</DescriptorName>
</MeshHeading>
<MeshHeading><DescriptorName UI="D013689" MajorTopicYN="Y">Telephone</DescriptorName>
<QualifierName UI="Q000706" MajorTopicYN="N">statistics & numerical data</QualifierName>
</MeshHeading>
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<name sortKey="Marcou, A" sort="Marcou, A" uniqKey="Marcou A" first="A" last="Marcou">A. Marcou</name>
<name sortKey="Marshall, B" sort="Marshall, B" uniqKey="Marshall B" first="B" last="Marshall">B. Marshall</name>
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<country name="France"><region name="Région Normandie"><name sortKey="Dufour, D" sort="Dufour, D" uniqKey="Dufour D" first="D" last="Dufour">D. Dufour</name>
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