Dialog control strategies in oral communication
Identifieur interne : 000249 ( Crin/Curation ); précédent : 000248; suivant : 000250Dialog control strategies in oral communication
Auteurs : P. Falzon ; R. Amalberti ; N. CarbonellSource :
English descriptors
- KwdEn :
Abstract
An important issue in the conception of computer interfaces concerns the elaboration of efficient and acceptable dialogue systems. A design methodology is proposed, based on the study of human-human communication. When the prospective user population is to be composed of infrequent users, the analysis should focus on the stategies used by experts in a domain when interacting with domain-naive interlocutors. In these situations, there are at least two domains of expertise\, : expertise in the knowledge domain and expertise in operative communication. Only this last expertise is considered in the work reported here. The strategies of two subjects have been studied\, : both subjects have a long experience in the domain, but only one of them is an experienced (telephone) operator. The dialogue control strategies differ. The strategy used by the experienced operator has two main characteristics\, : very early interpretation of the queries, based on a strong model of the client, and immediate proposal of a solution. This strategy is economical and well adapted to the standard situations (i.e.) the situations corresponding to the model of the client). Even when the interpretation is erroneous or the model inadequate, the strategy remains efficient, allowing rapid shifts of focus towards the points of disagreement, thus facilitating the elaboration of a solution. As a conclusion, the study proposes the design of systems functioning according to two different modes\, : an economical mode for the standard situations, a more powerful mode in case of a failure of the economical strategy. The main rules of the economical strategy are described.
Links toward previous steps (curation, corpus...)
- to stream Crin, to step Corpus: Pour aller vers cette notice dans l'étape Curation :000249
Links to Exploration step
CRIN:falzon85aLe document en format XML
<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en" wicri:score="484">Dialog control strategies in oral communication</title></titleStmt><publicationStmt><idno type="RBID">CRIN:falzon85a</idno><date when="1985" year="1985">1985</date><idno type="wicri:Area/Crin/Corpus">000249</idno><idno type="wicri:Area/Crin/Curation">000249</idno><idno type="wicri:explorRef" wicri:stream="Crin" wicri:step="Curation">000249</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en">Dialog control strategies in oral communication</title><author><name sortKey="Falzon, P" sort="Falzon, P" uniqKey="Falzon P" first="P." last="Falzon">P. Falzon</name></author><author><name sortKey="Amalberti, R" sort="Amalberti, R" uniqKey="Amalberti R" first="R." last="Amalberti">R. Amalberti</name></author><author><name sortKey="Carbonell, N" sort="Carbonell, N" uniqKey="Carbonell N" first="N." last="Carbonell">N. Carbonell</name></author></analytic></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>communication strategy</term><term>dialogue system</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en" wicri:score="4691">An important issue in the conception of computer interfaces concerns the elaboration of efficient and acceptable dialogue systems. A design methodology is proposed, based on the study of human-human communication. When the prospective user population is to be composed of infrequent users, the analysis should focus on the stategies used by experts in a domain when interacting with domain-naive interlocutors. In these situations, there are at least two domains of expertise\, : expertise in the knowledge domain and expertise in operative communication. Only this last expertise is considered in the work reported here. The strategies of two subjects have been studied\, : both subjects have a long experience in the domain, but only one of them is an experienced (telephone) operator. The dialogue control strategies differ. The strategy used by the experienced operator has two main characteristics\, : very early interpretation of the queries, based on a strong model of the client, and immediate proposal of a solution. This strategy is economical and well adapted to the standard situations (i.e.) the situations corresponding to the model of the client). Even when the interpretation is erroneous or the model inadequate, the strategy remains efficient, allowing rapid shifts of focus towards the points of disagreement, thus facilitating the elaboration of a solution. As a conclusion, the study proposes the design of systems functioning according to two different modes\, : an economical mode for the standard situations, a more powerful mode in case of a failure of the economical strategy. The main rules of the economical strategy are described.</div></front></TEI><BibTex type="incollection"><ref>falzon85a</ref><crinnumber>86-R-144</crinnumber><category>11</category><equipe>INCONNUE</equipe><author><e>Falzon, P.</e><e>Amalberti, R.</e><e>Carbonell, N.</e></author><title>Dialog control strategies in oral communication</title><booktitle>{Foundation for Human-Computer Communication}</booktitle><publisher>North Holland</publisher><year>1985</year><editor>H. Kopper and I. H. Newman</editor><keywords><e>communication strategy</e><e>dialogue system</e></keywords><abstract>An important issue in the conception of computer interfaces concerns the elaboration of efficient and acceptable dialogue systems. A design methodology is proposed, based on the study of human-human communication. When the prospective user population is to be composed of infrequent users, the analysis should focus on the stategies used by experts in a domain when interacting with domain-naive interlocutors. In these situations, there are at least two domains of expertise\, : expertise in the knowledge domain and expertise in operative communication. Only this last expertise is considered in the work reported here. The strategies of two subjects have been studied\, : both subjects have a long experience in the domain, but only one of them is an experienced (telephone) operator. The dialogue control strategies differ. The strategy used by the experienced operator has two main characteristics\, : very early interpretation of the queries, based on a strong model of the client, and immediate proposal of a solution. This strategy is economical and well adapted to the standard situations (i.e.) the situations corresponding to the model of the client). Even when the interpretation is erroneous or the model inadequate, the strategy remains efficient, allowing rapid shifts of focus towards the points of disagreement, thus facilitating the elaboration of a solution. As a conclusion, the study proposes the design of systems functioning according to two different modes\, : an economical mode for the standard situations, a more powerful mode in case of a failure of the economical strategy. The main rules of the economical strategy are described.</abstract></BibTex></record>Pour manipuler ce document sous Unix (Dilib)
EXPLOR_STEP=$WICRI_ROOT/Wicri/Lorraine/explor/InforLorV4/Data/Crin/Curation
HfdSelect -h $EXPLOR_STEP/biblio.hfd -nk 000249 | SxmlIndent | more
Ou
HfdSelect -h $EXPLOR_AREA/Data/Crin/Curation/biblio.hfd -nk 000249 | SxmlIndent | more
Pour mettre un lien sur cette page dans le réseau Wicri
{{Explor lien
|wiki= Wicri/Lorraine
|area= InforLorV4
|flux= Crin
|étape= Curation
|type= RBID
|clé= CRIN:falzon85a
|texte= Dialog control strategies in oral communication
}}
| This area was generated with Dilib version V0.6.33. |  |