Complaint and solution-oriented circles: Interaction patterns in work group discussions
Identifieur interne : 000542 ( PascalFrancis/Checkpoint ); précédent : 000541; suivant : 000543Complaint and solution-oriented circles: Interaction patterns in work group discussions
Auteurs : Simone Kauffeld [Suisse] ; Renee A. Meyers [États-Unis]Source :
- European journal of work and organizational psychology : (Print) [ 1359-432X ] ; 2009.
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- Pascal (Inist)
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- topic : Homme.
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Abstract
The study investigates interaction patterns in work group discussions, focusing specifically on complaining and solution-oriented statements. Thirty-three work group discussions in three German industrial enterprises were coded with the Cassel Competence Grid (CCG). Lag sequential analysis results showed that complaining begets further complaining statements, while simultaneously inhibiting the expression of solution-oriented statements. Likewise, when solutions are proposed they are followed by further discussion of solutions. If support is expressed for either complaint or solution statements, circles of these two types of interaction arise. To inhibit complaining, the results point to the importance of structuring statements.
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Meyers</name><affiliation wicri:level="2"><inist:fA14 i1="02"><s1>University of Wisconsin-Milwaukee</s1><s2>Milwaukee, WI</s2><s3>USA</s3><sZ>2 aut.</sZ></inist:fA14><country>États-Unis</country><placeName><region type="state">Wisconsin</region></placeName></affiliation></author></titleStmt><publicationStmt><idno type="wicri:source">INIST</idno><idno type="inist">10-0071592</idno><date when="2009">2009</date><idno type="stanalyst">PASCAL 10-0071592 INIST</idno><idno type="RBID">Pascal:10-0071592</idno><idno type="wicri:Area/PascalFrancis/Corpus">000585</idno><idno type="stanalyst">FRANCIS 10-0071592 INIST</idno><idno type="wicri:Area/PascalFrancis/Corpus">000631</idno><idno type="wicri:Area/PascalFrancis/Curation">000792</idno><idno type="wicri:Area/PascalFrancis/Checkpoint">000542</idno><idno type="wicri:explorRef" wicri:stream="PascalFrancis" wicri:step="Checkpoint">000542</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en" level="a">Complaint and solution-oriented circles: Interaction patterns in work group discussions</title><author><name sortKey="Kauffeld, Simone" sort="Kauffeld, Simone" uniqKey="Kauffeld S" first="Simone" last="Kauffeld">Simone Kauffeld</name><affiliation wicri:level="1"><inist:fA14 i1="01"><s1>University of Applied Sciences Northwestern Switzerland</s1><s2>Olten</s2><s3>CHE</s3><sZ>1 aut.</sZ></inist:fA14><country>Suisse</country><wicri:noRegion>University of Applied Sciences Northwestern Switzerland</wicri:noRegion></affiliation></author><author><name sortKey="Meyers, Renee A" sort="Meyers, Renee A" uniqKey="Meyers R" first="Renee A." last="Meyers">Renee A. Meyers</name><affiliation wicri:level="2"><inist:fA14 i1="02"><s1>University of Wisconsin-Milwaukee</s1><s2>Milwaukee, WI</s2><s3>USA</s3><sZ>2 aut.</sZ></inist:fA14><country>États-Unis</country><placeName><region type="state">Wisconsin</region></placeName></affiliation></author></analytic><series><title level="j" type="main">European journal of work and organizational psychology : (Print)</title><title level="j" type="abbreviated">Eur. j. work organ. psychol. : (Print)</title><idno type="ISSN">1359-432X</idno><imprint><date when="2009">2009</date></imprint></series></biblStruct></sourceDesc><seriesStmt><title level="j" type="main">European journal of work and organizational psychology : (Print)</title><title level="j" type="abbreviated">Eur. j. work organ. psychol. : (Print)</title><idno type="ISSN">1359-432X</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Collective efficacy</term><term>Communication</term><term>Discussion</term><term>Human</term><term>Organizational behaviour</term><term>Problem solving</term><term>Sequential analysis</term><term>Social group</term><term>Strategy</term><term>Team work</term><term>Work team</term></keywords><keywords scheme="Pascal" xml:lang="fr"><term>Groupe social</term><term>Equipe travail</term><term>Discussion</term><term>Résolution problème</term><term>Analyse séquentielle</term><term>Stratégie</term><term>Communication</term><term>Efficacité collective</term><term>Travail équipe</term><term>Comportement organisationnel</term><term>Homme</term></keywords><keywords scheme="Wicri" type="topic" xml:lang="fr"><term>Homme</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">The study investigates interaction patterns in work group discussions, focusing specifically on complaining and solution-oriented statements. Thirty-three work group discussions in three German industrial enterprises were coded with the Cassel Competence Grid (CCG). Lag sequential analysis results showed that complaining begets further complaining statements, while simultaneously inhibiting the expression of solution-oriented statements. Likewise, when solutions are proposed they are followed by further discussion of solutions. If support is expressed for either complaint or solution statements, circles of these two types of interaction arise. 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