Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe
Identifieur interne : 001798 ( PascalFrancis/Corpus ); précédent : 001797; suivant : 001799Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe
Auteurs : U. Kluge ; M. Bogic ; W. Deville ; T. Greacen ; M. Dauvrin ; S. Dias ; A. Gaddini ; N. Koitzsch Jensen ; E. Ioannidi-Kapolou ; R. Mertaniemi ; R. Puipcinos I Riera ; S. Sandhu ; A. Sarvary ; Jjf. Scares ; M. Stankunas ; C. Strassmayr ; M. Welbel ; A. Heinz ; S. PriebeSource :
- European psychiatry [ 0924-9338 ] ; 2012.
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Abstract
Background.- The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups. Methods.- Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members. Results.- Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members. Discussion.- For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services.
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Format Inist (serveur)
| NO : | FRANCIS 12-0283200 INIST |
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| ET : | Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe |
| AU : | KLUGE (U.); BOGIC (M.); DEVILLE (W.); GREACEN (T.); DAUVRIN (M.); DIAS (S.); GADDINI (A.); KOITZSCH JENSEN (N.); IOANNIDI-KAPOLOU (E.); MERTANIEMI (R.); PUIPCINOS I RIERA (R.); SANDHU (S.); SARVARY (A.); SCARES (JjF.); STANKUNAS (M.); STRASSMAYR (C.); WELBEL (M.); HEINZ (A.); PRIEBE (S.); HEINZ (A.); KLUGE (U.) |
| AF : | Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1/10117 Berlin/Allemagne (1 aut., 18 aut.); Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health/London, E13 8SP/Royaume-Uni (2 aut., 12 aut., 19 aut.); International and Migrant Health, NIVEL (Netherlands Institute for Health Services Research), Otterstraat 118-124, PO Box 1568/3500 BN Utrecht/Pays-Bas (3 aut.); University of Amsterdam, Amsterdam Institute of Social Sciences Research/Amsterdam/Pays-Bas (3 aut.); Etablissement public de santé Maison Blanche, 18 rue Rémy de Gourmont/75019 Paris/France (4 aut.); Fonds de la Recherche Scientifique-FNRS, rue d'Egmont 5/1000 Bruxelles/Belgique (5 aut.); Institute of Health and Society IRSS, Université catholique de Louvain, Clos Chapelle aux Champs 30.15./1200 Bruxelles/Belgique (5 aut.); Instituto de Higiene e Medicina Tropical & CMDT, Universidade Nova de Lisboa, Rua da Junqueira, 96/1349-008 Lisbon/Portugal (6 aut.); Laziosanità ASP - Public Health Agency for the Lazio Region, Via S. Costanza 53/00198 Rome/Italie (7 aut.); Danish Research Centre for Migration, Ethnicity and Health (MESU), Unit of Health Services Research, Department of Public Health, University of Copenhagen, Oster Farimagsgade 5/1014 Copenhagen/Danemark (8 aut.); Department of Sociology, National School of Public Health, 196 Alexandras Avenue/Athens 11521/Grèce (9 aut.); National Institute for Health and Welfare (THL), Department for Mental Health and Substance Abuse Services, P.O.B. 30/00271 Helsinki/Finlande (10 aut.); Agency of Public Health of Barcelona, Pça. Lesseps, 1/08023 Barcelona/Espagne (11 aut.); Faculty of Health Sciences at Nyíregyhóza, University of Debrecen, Sóstói út 31/B/4400 Nyíregyháza/Hongrie (13 aut.); Institution for health Sciences, Department of Public Health Sciences, Mid Sweden University/851 70, Sundsvall/Suède (14 aut.); Health Services Management Department, School of Public Health, Griffith University, Gold Coast Campus/Southport, Queensland 4222/Australie (15 aut.); Department of Health Management, Lithuanian University of Health Sciences, A. Mickevissiaus g. 9/44307, Kaunas/Lithuanie (15 aut.); Ludwig Boltzmann Institute for Social Psychiatry, Lazarettgasse 14A-912/1090 Vienna/Autriche (16 aut.); Institute of Psychiatry and Neurology, UI. Sobieskiego 9/02-957 Warsaw/Pologne (17 aut.); Department of Psychiatry & Psychotherapy, Charité Berlin/Allemagne (1 aut., 2 aut.) |
| DT : | Publication en série; Niveau analytique |
| SO : | European psychiatry; ISSN 0924-9338; France; Da. 2012; Vol. 27; No. SUP2; S56-S62; Bibl. 40 ref. |
| LA : | Anglais |
| EA : | Background.- The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups. Methods.- Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members. Results.- Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members. Discussion.- For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services. |
| CC : | 770D |
| FD : | Service santé; Traitement; Immigrant; Europe; Diversité |
| FG : | Santé publique |
| ED : | Health service; Treatment; Immigrant; Europe; Diversity |
| EG : | Public health |
| SD : | Servicio sanidad; Tratamiento; Inmigrante; Europa; Diversidad |
| LO : | INIST-21224.354000507786130090 |
| ID : | 12-0283200 |
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Francis:12-0283200Le document en format XML
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Mertaniemi</name><affiliation><inist:fA14 i1="12"><s1>National Institute for Health and Welfare (THL), Department for Mental Health and Substance Abuse Services, P.O.B. 30</s1><s2>00271 Helsinki</s2><s3>FIN</s3><sZ>10 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Puipcinos I Riera, R" sort="Puipcinos I Riera, R" uniqKey="Puipcinos I Riera R" first="R." last="Puipcinos I Riera">R. Puipcinos I Riera</name><affiliation><inist:fA14 i1="13"><s1>Agency of Public Health of Barcelona, Pça. Lesseps, 1</s1><s2>08023 Barcelona</s2><s3>ESP</s3><sZ>11 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Sandhu, S" sort="Sandhu, S" uniqKey="Sandhu S" first="S." last="Sandhu">S. Sandhu</name><affiliation><inist:fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Sarvary, A" sort="Sarvary, A" uniqKey="Sarvary A" first="A." last="Sarvary">A. Sarvary</name><affiliation><inist:fA14 i1="14"><s1>Faculty of Health Sciences at Nyíregyhóza, University of Debrecen, Sóstói út 31/B</s1><s2>4400 Nyíregyháza</s2><s3>HUN</s3><sZ>13 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Scares, Jjf" sort="Scares, Jjf" uniqKey="Scares J" first="Jjf." last="Scares">Jjf. Scares</name><affiliation><inist:fA14 i1="15"><s1>Institution for health Sciences, Department of Public Health Sciences, Mid Sweden University</s1><s2>851 70, Sundsvall</s2><s3>SWE</s3><sZ>14 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Stankunas, M" sort="Stankunas, M" uniqKey="Stankunas M" first="M." last="Stankunas">M. Stankunas</name><affiliation><inist:fA14 i1="16"><s1>Health Services Management Department, School of Public Health, Griffith University, Gold Coast Campus</s1><s2>Southport, Queensland 4222</s2><s3>AUS</s3><sZ>15 aut.</sZ></inist:fA14></affiliation><affiliation><inist:fA14 i1="17"><s1>Department of Health Management, Lithuanian University of Health Sciences, A. Mickevissiaus g. 9</s1><s2>44307, Kaunas</s2><s3>LTU</s3><sZ>15 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Strassmayr, C" sort="Strassmayr, C" uniqKey="Strassmayr C" first="C." last="Strassmayr">C. Strassmayr</name><affiliation><inist:fA14 i1="18"><s1>Ludwig Boltzmann Institute for Social Psychiatry, Lazarettgasse 14A-912</s1><s2>1090 Vienna</s2><s3>AUT</s3><sZ>16 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Welbel, M" sort="Welbel, M" uniqKey="Welbel M" first="M." last="Welbel">M. Welbel</name><affiliation><inist:fA14 i1="19"><s1>Institute of Psychiatry and Neurology, UI. Sobieskiego 9</s1><s2>02-957 Warsaw</s2><s3>POL</s3><sZ>17 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Heinz, A" sort="Heinz, A" uniqKey="Heinz A" first="A." last="Heinz">A. Heinz</name><affiliation><inist:fA14 i1="01"><s1>Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1</s1><s2>10117 Berlin</s2><s3>DEU</s3><sZ>1 aut.</sZ><sZ>18 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Priebe, S" sort="Priebe, S" uniqKey="Priebe S" first="S." last="Priebe">S. Priebe</name><affiliation><inist:fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></inist:fA14></affiliation></author></titleStmt><publicationStmt><idno type="wicri:source">INIST</idno><idno type="inist">12-0283200</idno><date when="2012">2012</date><idno type="stanalyst">FRANCIS 12-0283200 INIST</idno><idno type="RBID">Francis:12-0283200</idno><idno type="wicri:Area/PascalFrancis/Corpus">001798</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en" level="a">Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe</title><author><name sortKey="Kluge, U" sort="Kluge, U" uniqKey="Kluge U" first="U." last="Kluge">U. Kluge</name><affiliation><inist:fA14 i1="01"><s1>Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1</s1><s2>10117 Berlin</s2><s3>DEU</s3><sZ>1 aut.</sZ><sZ>18 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Bogic, M" sort="Bogic, M" uniqKey="Bogic M" first="M." last="Bogic">M. Bogic</name><affiliation><inist:fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Deville, W" sort="Deville, W" uniqKey="Deville W" first="W." last="Deville">W. Deville</name><affiliation><inist:fA14 i1="03"><s1>International and Migrant Health, NIVEL (Netherlands Institute for Health Services Research), Otterstraat 118-124, PO Box 1568</s1><s2>3500 BN Utrecht</s2><s3>NLD</s3><sZ>3 aut.</sZ></inist:fA14></affiliation><affiliation><inist:fA14 i1="04"><s1>University of Amsterdam, Amsterdam Institute of Social Sciences Research</s1><s2>Amsterdam</s2><s3>NLD</s3><sZ>3 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Greacen, T" sort="Greacen, T" uniqKey="Greacen T" first="T." last="Greacen">T. Greacen</name><affiliation><inist:fA14 i1="05"><s1>Etablissement public de santé Maison Blanche, 18 rue Rémy de Gourmont</s1><s2>75019 Paris</s2><s3>FRA</s3><sZ>4 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Dauvrin, M" sort="Dauvrin, M" uniqKey="Dauvrin M" first="M." last="Dauvrin">M. Dauvrin</name><affiliation><inist:fA14 i1="06"><s1>Fonds de la Recherche Scientifique-FNRS, rue d'Egmont 5</s1><s2>1000 Bruxelles</s2><s3>BEL</s3><sZ>5 aut.</sZ></inist:fA14></affiliation><affiliation><inist:fA14 i1="07"><s1>Institute of Health and Society IRSS, Université catholique de Louvain, Clos Chapelle aux Champs 30.15.</s1><s2>1200 Bruxelles</s2><s3>BEL</s3><sZ>5 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Dias, S" sort="Dias, S" uniqKey="Dias S" first="S." last="Dias">S. Dias</name><affiliation><inist:fA14 i1="08"><s1>Instituto de Higiene e Medicina Tropical & CMDT, Universidade Nova de Lisboa, Rua da Junqueira, 96</s1><s2>1349-008 Lisbon</s2><s3>PRT</s3><sZ>6 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Gaddini, A" sort="Gaddini, A" uniqKey="Gaddini A" first="A." last="Gaddini">A. Gaddini</name><affiliation><inist:fA14 i1="09"><s1>Laziosanità ASP - Public Health Agency for the Lazio Region, Via S. Costanza 53</s1><s2>00198 Rome</s2><s3>ITA</s3><sZ>7 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Koitzsch Jensen, N" sort="Koitzsch Jensen, N" uniqKey="Koitzsch Jensen N" first="N." last="Koitzsch Jensen">N. Koitzsch Jensen</name><affiliation><inist:fA14 i1="10"><s1>Danish Research Centre for Migration, Ethnicity and Health (MESU), Unit of Health Services Research, Department of Public Health, University of Copenhagen, Oster Farimagsgade 5</s1><s2>1014 Copenhagen</s2><s3>DNK</s3><sZ>8 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Ioannidi Kapolou, E" sort="Ioannidi Kapolou, E" uniqKey="Ioannidi Kapolou E" first="E." last="Ioannidi-Kapolou">E. Ioannidi-Kapolou</name><affiliation><inist:fA14 i1="11"><s1>Department of Sociology, National School of Public Health, 196 Alexandras Avenue</s1><s2>Athens 11521</s2><s3>GRC</s3><sZ>9 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Mertaniemi, R" sort="Mertaniemi, R" uniqKey="Mertaniemi R" first="R." last="Mertaniemi">R. Mertaniemi</name><affiliation><inist:fA14 i1="12"><s1>National Institute for Health and Welfare (THL), Department for Mental Health and Substance Abuse Services, P.O.B. 30</s1><s2>00271 Helsinki</s2><s3>FIN</s3><sZ>10 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Puipcinos I Riera, R" sort="Puipcinos I Riera, R" uniqKey="Puipcinos I Riera R" first="R." last="Puipcinos I Riera">R. Puipcinos I Riera</name><affiliation><inist:fA14 i1="13"><s1>Agency of Public Health of Barcelona, Pça. Lesseps, 1</s1><s2>08023 Barcelona</s2><s3>ESP</s3><sZ>11 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Sandhu, S" sort="Sandhu, S" uniqKey="Sandhu S" first="S." last="Sandhu">S. Sandhu</name><affiliation><inist:fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Sarvary, A" sort="Sarvary, A" uniqKey="Sarvary A" first="A." last="Sarvary">A. Sarvary</name><affiliation><inist:fA14 i1="14"><s1>Faculty of Health Sciences at Nyíregyhóza, University of Debrecen, Sóstói út 31/B</s1><s2>4400 Nyíregyháza</s2><s3>HUN</s3><sZ>13 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Scares, Jjf" sort="Scares, Jjf" uniqKey="Scares J" first="Jjf." last="Scares">Jjf. Scares</name><affiliation><inist:fA14 i1="15"><s1>Institution for health Sciences, Department of Public Health Sciences, Mid Sweden University</s1><s2>851 70, Sundsvall</s2><s3>SWE</s3><sZ>14 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Stankunas, M" sort="Stankunas, M" uniqKey="Stankunas M" first="M." last="Stankunas">M. Stankunas</name><affiliation><inist:fA14 i1="16"><s1>Health Services Management Department, School of Public Health, Griffith University, Gold Coast Campus</s1><s2>Southport, Queensland 4222</s2><s3>AUS</s3><sZ>15 aut.</sZ></inist:fA14></affiliation><affiliation><inist:fA14 i1="17"><s1>Department of Health Management, Lithuanian University of Health Sciences, A. Mickevissiaus g. 9</s1><s2>44307, Kaunas</s2><s3>LTU</s3><sZ>15 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Strassmayr, C" sort="Strassmayr, C" uniqKey="Strassmayr C" first="C." last="Strassmayr">C. Strassmayr</name><affiliation><inist:fA14 i1="18"><s1>Ludwig Boltzmann Institute for Social Psychiatry, Lazarettgasse 14A-912</s1><s2>1090 Vienna</s2><s3>AUT</s3><sZ>16 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Welbel, M" sort="Welbel, M" uniqKey="Welbel M" first="M." last="Welbel">M. Welbel</name><affiliation><inist:fA14 i1="19"><s1>Institute of Psychiatry and Neurology, UI. Sobieskiego 9</s1><s2>02-957 Warsaw</s2><s3>POL</s3><sZ>17 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Heinz, A" sort="Heinz, A" uniqKey="Heinz A" first="A." last="Heinz">A. Heinz</name><affiliation><inist:fA14 i1="01"><s1>Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1</s1><s2>10117 Berlin</s2><s3>DEU</s3><sZ>1 aut.</sZ><sZ>18 aut.</sZ></inist:fA14></affiliation></author><author><name sortKey="Priebe, S" sort="Priebe, S" uniqKey="Priebe S" first="S." last="Priebe">S. Priebe</name><affiliation><inist:fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></inist:fA14></affiliation></author></analytic><series><title level="j" type="main">European psychiatry</title><title level="j" type="abbreviated">Eur. psychiatr.</title><idno type="ISSN">0924-9338</idno><imprint><date when="2012">2012</date></imprint></series></biblStruct></sourceDesc><seriesStmt><title level="j" type="main">European psychiatry</title><title level="j" type="abbreviated">Eur. psychiatr.</title><idno type="ISSN">0924-9338</idno></seriesStmt></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Diversity</term><term>Europe</term><term>Health service</term><term>Immigrant</term><term>Treatment</term></keywords><keywords scheme="Pascal" xml:lang="fr"><term>Service santé</term><term>Traitement</term><term>Immigrant</term><term>Europe</term><term>Diversité</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en">Background.- The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups. Methods.- Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members. Results.- Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members. Discussion.- For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services.</div></front></TEI><inist><standard h6="B"><pA><fA01 i1="01" i2="1"><s0>0924-9338</s0></fA01><fA03 i2="1"><s0>Eur. psychiatr.</s0></fA03><fA05><s2>27</s2></fA05><fA06><s3>SUP2</s3></fA06><fA08 i1="01" i2="1" l="ENG"><s1>Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe</s1></fA08><fA09 i1="01" i2="1" l="ENG"><s1>Migration and Mental Health</s1></fA09><fA11 i1="01" i2="1"><s1>KLUGE (U.)</s1></fA11><fA11 i1="02" i2="1"><s1>BOGIC (M.)</s1></fA11><fA11 i1="03" i2="1"><s1>DEVILLE (W.)</s1></fA11><fA11 i1="04" i2="1"><s1>GREACEN (T.)</s1></fA11><fA11 i1="05" i2="1"><s1>DAUVRIN (M.)</s1></fA11><fA11 i1="06" i2="1"><s1>DIAS (S.)</s1></fA11><fA11 i1="07" i2="1"><s1>GADDINI (A.)</s1></fA11><fA11 i1="08" i2="1"><s1>KOITZSCH JENSEN (N.)</s1></fA11><fA11 i1="09" i2="1"><s1>IOANNIDI-KAPOLOU (E.)</s1></fA11><fA11 i1="10" i2="1"><s1>MERTANIEMI (R.)</s1></fA11><fA11 i1="11" i2="1"><s1>PUIPCINOS I RIERA (R.)</s1></fA11><fA11 i1="12" i2="1"><s1>SANDHU (S.)</s1></fA11><fA11 i1="13" i2="1"><s1>SARVARY (A.)</s1></fA11><fA11 i1="14" i2="1"><s1>SCARES (JjF.)</s1></fA11><fA11 i1="15" i2="1"><s1>STANKUNAS (M.)</s1></fA11><fA11 i1="16" i2="1"><s1>STRASSMAYR (C.)</s1></fA11><fA11 i1="17" i2="1"><s1>WELBEL (M.)</s1></fA11><fA11 i1="18" i2="1"><s1>HEINZ (A.)</s1></fA11><fA11 i1="19" i2="1"><s1>PRIEBE (S.)</s1></fA11><fA12 i1="01" i2="1"><s1>HEINZ (A.)</s1><s9>limin.</s9></fA12><fA12 i1="02" i2="1"><s1>KLUGE (U.)</s1><s9>limin.</s9></fA12><fA14 i1="01"><s1>Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1</s1><s2>10117 Berlin</s2><s3>DEU</s3><sZ>1 aut.</sZ><sZ>18 aut.</sZ></fA14><fA14 i1="02"><s1>Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health</s1><s2>London, E13 8SP</s2><s3>GBR</s3><sZ>2 aut.</sZ><sZ>12 aut.</sZ><sZ>19 aut.</sZ></fA14><fA14 i1="03"><s1>International and Migrant Health, NIVEL (Netherlands Institute for Health Services Research), Otterstraat 118-124, PO Box 1568</s1><s2>3500 BN Utrecht</s2><s3>NLD</s3><sZ>3 aut.</sZ></fA14><fA14 i1="04"><s1>University of Amsterdam, Amsterdam Institute of Social Sciences Research</s1><s2>Amsterdam</s2><s3>NLD</s3><sZ>3 aut.</sZ></fA14><fA14 i1="05"><s1>Etablissement public de santé Maison Blanche, 18 rue Rémy de Gourmont</s1><s2>75019 Paris</s2><s3>FRA</s3><sZ>4 aut.</sZ></fA14><fA14 i1="06"><s1>Fonds de la Recherche Scientifique-FNRS, rue d'Egmont 5</s1><s2>1000 Bruxelles</s2><s3>BEL</s3><sZ>5 aut.</sZ></fA14><fA14 i1="07"><s1>Institute of Health and Society IRSS, Université catholique de Louvain, Clos Chapelle aux Champs 30.15.</s1><s2>1200 Bruxelles</s2><s3>BEL</s3><sZ>5 aut.</sZ></fA14><fA14 i1="08"><s1>Instituto de Higiene e Medicina Tropical & CMDT, Universidade Nova de Lisboa, Rua da Junqueira, 96</s1><s2>1349-008 Lisbon</s2><s3>PRT</s3><sZ>6 aut.</sZ></fA14><fA14 i1="09"><s1>Laziosanità ASP - Public Health Agency for the Lazio Region, Via S. Costanza 53</s1><s2>00198 Rome</s2><s3>ITA</s3><sZ>7 aut.</sZ></fA14><fA14 i1="10"><s1>Danish Research Centre for Migration, Ethnicity and Health (MESU), Unit of Health Services Research, Department of Public Health, University of Copenhagen, Oster Farimagsgade 5</s1><s2>1014 Copenhagen</s2><s3>DNK</s3><sZ>8 aut.</sZ></fA14><fA14 i1="11"><s1>Department of Sociology, National School of Public Health, 196 Alexandras Avenue</s1><s2>Athens 11521</s2><s3>GRC</s3><sZ>9 aut.</sZ></fA14><fA14 i1="12"><s1>National Institute for Health and Welfare (THL), Department for Mental Health and Substance Abuse Services, P.O.B. 30</s1><s2>00271 Helsinki</s2><s3>FIN</s3><sZ>10 aut.</sZ></fA14><fA14 i1="13"><s1>Agency of Public Health of Barcelona, Pça. Lesseps, 1</s1><s2>08023 Barcelona</s2><s3>ESP</s3><sZ>11 aut.</sZ></fA14><fA14 i1="14"><s1>Faculty of Health Sciences at Nyíregyhóza, University of Debrecen, Sóstói út 31/B</s1><s2>4400 Nyíregyháza</s2><s3>HUN</s3><sZ>13 aut.</sZ></fA14><fA14 i1="15"><s1>Institution for health Sciences, Department of Public Health Sciences, Mid Sweden University</s1><s2>851 70, Sundsvall</s2><s3>SWE</s3><sZ>14 aut.</sZ></fA14><fA14 i1="16"><s1>Health Services Management Department, School of Public Health, Griffith University, Gold Coast Campus</s1><s2>Southport, Queensland 4222</s2><s3>AUS</s3><sZ>15 aut.</sZ></fA14><fA14 i1="17"><s1>Department of Health Management, Lithuanian University of Health Sciences, A. Mickevissiaus g. 9</s1><s2>44307, Kaunas</s2><s3>LTU</s3><sZ>15 aut.</sZ></fA14><fA14 i1="18"><s1>Ludwig Boltzmann Institute for Social Psychiatry, Lazarettgasse 14A-912</s1><s2>1090 Vienna</s2><s3>AUT</s3><sZ>16 aut.</sZ></fA14><fA14 i1="19"><s1>Institute of Psychiatry and Neurology, UI. Sobieskiego 9</s1><s2>02-957 Warsaw</s2><s3>POL</s3><sZ>17 aut.</sZ></fA14><fA15 i1="01"><s1>Department of Psychiatry & Psychotherapy, Charité Berlin</s1><s3>DEU</s3><sZ>1 aut.</sZ><sZ>2 aut.</sZ></fA15><fA20><s2>S56-S62</s2></fA20><fA21><s1>2012</s1></fA21><fA23 i1="01"><s0>ENG</s0></fA23><fA43 i1="01"><s1>INIST</s1><s2>21224</s2><s5>354000507786130090</s5></fA43><fA44><s0>0000</s0><s1>© 2012 INIST-CNRS. All rights reserved.</s1></fA44><fA45><s0>40 ref.</s0></fA45><fA47 i1="01" i2="1"><s0>12-0283200</s0></fA47><fA60><s1>P</s1></fA60><fA61><s0>A</s0></fA61><fA64 i1="01" i2="1"><s0>European psychiatry</s0></fA64><fA66 i1="01"><s0>FRA</s0></fA66><fC01 i1="01" l="ENG"><s0>Background.- The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups. Methods.- Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members. Results.- Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members. Discussion.- For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services.</s0></fC01><fC02 i1="01" i2="X"><s0>770D</s0><s1>IV</s1></fC02><fC03 i1="01" i2="X" l="FRE"><s0>Service santé</s0><s5>01</s5></fC03><fC03 i1="01" i2="X" l="ENG"><s0>Health service</s0><s5>01</s5></fC03><fC03 i1="01" i2="X" l="SPA"><s0>Servicio sanidad</s0><s5>01</s5></fC03><fC03 i1="02" i2="X" l="FRE"><s0>Traitement</s0><s5>02</s5></fC03><fC03 i1="02" i2="X" l="ENG"><s0>Treatment</s0><s5>02</s5></fC03><fC03 i1="02" i2="X" l="SPA"><s0>Tratamiento</s0><s5>02</s5></fC03><fC03 i1="03" i2="X" l="FRE"><s0>Immigrant</s0><s5>03</s5></fC03><fC03 i1="03" i2="X" l="ENG"><s0>Immigrant</s0><s5>03</s5></fC03><fC03 i1="03" i2="X" l="SPA"><s0>Inmigrante</s0><s5>03</s5></fC03><fC03 i1="04" i2="X" l="FRE"><s0>Europe</s0><s2>NG</s2><s5>04</s5></fC03><fC03 i1="04" i2="X" l="ENG"><s0>Europe</s0><s2>NG</s2><s5>04</s5></fC03><fC03 i1="04" i2="X" l="SPA"><s0>Europa</s0><s2>NG</s2><s5>04</s5></fC03><fC03 i1="05" i2="X" l="FRE"><s0>Diversité</s0><s5>05</s5></fC03><fC03 i1="05" i2="X" l="ENG"><s0>Diversity</s0><s5>05</s5></fC03><fC03 i1="05" i2="X" l="SPA"><s0>Diversidad</s0><s5>05</s5></fC03><fC07 i1="01" i2="X" l="FRE"><s0>Santé publique</s0><s5>37</s5></fC07><fC07 i1="01" i2="X" l="ENG"><s0>Public health</s0><s5>37</s5></fC07><fC07 i1="01" i2="X" l="SPA"><s0>Salud pública</s0><s5>37</s5></fC07><fN21><s1>212</s1></fN21><fN44 i1="01"><s1>OTO</s1></fN44><fN82><s1>OTO</s1></fN82></pA></standard><server><NO>FRANCIS 12-0283200 INIST</NO><ET>Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe</ET><AU>KLUGE (U.); BOGIC (M.); DEVILLE (W.); GREACEN (T.); DAUVRIN (M.); DIAS (S.); GADDINI (A.); KOITZSCH JENSEN (N.); IOANNIDI-KAPOLOU (E.); MERTANIEMI (R.); PUIPCINOS I RIERA (R.); SANDHU (S.); SARVARY (A.); SCARES (JjF.); STANKUNAS (M.); STRASSMAYR (C.); WELBEL (M.); HEINZ (A.); PRIEBE (S.); HEINZ (A.); KLUGE (U.)</AU><AF>Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1/10117 Berlin/Allemagne (1 aut., 18 aut.); Unit for Social and Community Psychiatry, Queen Mary University of London, Newham Centre for Mental Health/London, E13 8SP/Royaume-Uni (2 aut., 12 aut., 19 aut.); International and Migrant Health, NIVEL (Netherlands Institute for Health Services Research), Otterstraat 118-124, PO Box 1568/3500 BN Utrecht/Pays-Bas (3 aut.); University of Amsterdam, Amsterdam Institute of Social Sciences Research/Amsterdam/Pays-Bas (3 aut.); Etablissement public de santé Maison Blanche, 18 rue Rémy de Gourmont/75019 Paris/France (4 aut.); Fonds de la Recherche Scientifique-FNRS, rue d'Egmont 5/1000 Bruxelles/Belgique (5 aut.); Institute of Health and Society IRSS, Université catholique de Louvain, Clos Chapelle aux Champs 30.15./1200 Bruxelles/Belgique (5 aut.); Instituto de Higiene e Medicina Tropical & CMDT, Universidade Nova de Lisboa, Rua da Junqueira, 96/1349-008 Lisbon/Portugal (6 aut.); Laziosanità ASP - Public Health Agency for the Lazio Region, Via S. Costanza 53/00198 Rome/Italie (7 aut.); Danish Research Centre for Migration, Ethnicity and Health (MESU), Unit of Health Services Research, Department of Public Health, University of Copenhagen, Oster Farimagsgade 5/1014 Copenhagen/Danemark (8 aut.); Department of Sociology, National School of Public Health, 196 Alexandras Avenue/Athens 11521/Grèce (9 aut.); National Institute for Health and Welfare (THL), Department for Mental Health and Substance Abuse Services, P.O.B. 30/00271 Helsinki/Finlande (10 aut.); Agency of Public Health of Barcelona, Pça. Lesseps, 1/08023 Barcelona/Espagne (11 aut.); Faculty of Health Sciences at Nyíregyhóza, University of Debrecen, Sóstói út 31/B/4400 Nyíregyháza/Hongrie (13 aut.); Institution for health Sciences, Department of Public Health Sciences, Mid Sweden University/851 70, Sundsvall/Suède (14 aut.); Health Services Management Department, School of Public Health, Griffith University, Gold Coast Campus/Southport, Queensland 4222/Australie (15 aut.); Department of Health Management, Lithuanian University of Health Sciences, A. Mickevissiaus g. 9/44307, Kaunas/Lithuanie (15 aut.); Ludwig Boltzmann Institute for Social Psychiatry, Lazarettgasse 14A-912/1090 Vienna/Autriche (16 aut.); Institute of Psychiatry and Neurology, UI. Sobieskiego 9/02-957 Warsaw/Pologne (17 aut.); Department of Psychiatry & Psychotherapy, Charité Berlin/Allemagne (1 aut., 2 aut.)</AF><DT>Publication en série; Niveau analytique</DT><SO>European psychiatry; ISSN 0924-9338; France; Da. 2012; Vol. 27; No. SUP2; S56-S62; Bibl. 40 ref.</SO><LA>Anglais</LA><EA>Background.- The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups. Methods.- Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members. Results.- Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members. Discussion.- For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services.</EA><CC>770D</CC><FD>Service santé; Traitement; Immigrant; Europe; Diversité</FD><FG>Santé publique</FG><ED>Health service; Treatment; Immigrant; Europe; Diversity</ED><EG>Public health</EG><SD>Servicio sanidad; Tratamiento; Inmigrante; Europa; Diversidad</SD><LO>INIST-21224.354000507786130090</LO><ID>12-0283200</ID></server></inist></record>Pour manipuler ce document sous Unix (Dilib)
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